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Lois Sherman's Comment on
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Main thread--DirecTV Complaints
State: California Posted: 10/21/2009 Subject: Direct TV Comment: For months I have been trying to negotiate with Direct TV about what I was told on the phone when I ordered their services. Since then it has been a nightmare of unwillingness to participate in a resolution of what I was first told when I ordered and everything that went on after that. I will not go into all the details of my many calls, my letters to BBB and FCC which were unsuccessful. But I will say this, they took $1122 from by bank account without my consent. It is a long and complicated story of what they did to me. When I finally got the box to return the equipment, which also had the wrong address, which they continually gave to FedEx, I was able to return their equipment because the FEDEX rep called the driver to give him the right address. When they received the equipment, they returned $511 to my account leaving an overdraft of 649.00 which my bank took from my savings account, leaving $40 overdrawn. I was never given the many paged pamphlet with very small print that said, and circled by the bank rep, that it was legal for them to take any money you had in other accounts. Shame on me for not spending all my time reading the legalese in small print. It is very difficult to continue with this and many people have told my story over and over about how you were told one thing and another, with no willingness to try to resolve the problems. It was a "he said, she said" situation with the customer coming out the loser. When I asked my bank to file a dispute, nothing I said mattered. They, like Direct TV, made bold statements like, "you cancelled your contract, many things they said were untrue. Direct TV and the bank continually accused me of wrongdoing with regard to things I did not do. I faxed 12 pages of what happened with Direct TV, including a "bill" from Direct TV thanking me for "my payment of $1122" that they withdrew unauthorized from my account. Shockingly, one of the reasons the bank told me they declined my dispute because I "agreed to pay the bill." Nothing could be further from the truth. This is only one thing I was accused of. I called the Banks claim office and was treated to another barrage of things that I had done to cause Direct TVs and the banks theft of my money. When I asked for verification to be sent to me of their reason for decling my claim, or proof and their reasoning for the decline, they refused and said it was because of documentation that I sent them and that they would not send me anything regarding the dispute. Their investigation of my dispute consisted of allowing Direct TV to commit their fradulent practices through their bank. Is there any help anywhere? I was treated the same way by BBB who has given the company an F rating. FCC sent an automated response stating that they did not investigate individual claims, but only kept complaints on file for "trends." My last try to get justice is sending my complaint to the Attorney General. I am in CA. How can I join a class action suit? According to my experience and all that I have read on the internet, this corporation has free reign to commit fraud without having to be responsible. How is it that this corporation can perpetuate their crimes on thousands of people? What part does MedLawPlus.com have on this website? Thank you. |
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