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kristina's Comment on
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Main thread--DirecTV Complaints
State: minnesota Posted: 10/11/2009 Subject: Comment: Direct TV omitted crucial information while selling me their service! • The guy I spoke with never told me that I was going to be charged $10/month in order to have access to the HD channels included in my package. Because he had said that HD channels were included, I never thought he would be intentionally omitting crucial information about having to pay an EXTRA $10/month for it. Who does that (except for shady companies)? • The sales guy I talked to initially said in order to receive a $21/month rebate, all I had to do was go online and “setup an account with a valid email address before installation”. We did this immediately after hanging up the phone with them. After completing the “3 easy steps” which were not exactly easy, we thought we had successfully set up our account and the rebate would be applied to our first bill. The last page of this online process said "Account successfully created." There was nothing on that last web page that said we had to go back to where we started and click the same button we started with that says “VIEW my rebates” in order to get our rebates! What a joke. The main reason why we switched from Comcast to DirectTV was to say a little extra money. Because of lying sales people and an impossible maze of loop holes, we are not saving any money AND we are stuck in a 2 year contract. Every bill I pay makes me feel sick because of the type of business people I'm sending it to. |
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