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Lloyd's Comment on
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Main thread--DirecTV Complaints
State: Georgia Posted: 10/06/2009 Subject: DirecTV Stole $423.16 Comment: I had been a directv customer for 7 years when they contacted me about June or July of 2009 to talk about upgrading my equipment. I told them I wasn't about to pay anything for new equipment when they wouldn't, and or couldn't, make it out to repair the problems I was currently having (my upstairs receiver wouldn't work unless the downstairs receiver was turned on) and that I was paying a monthly fee of $5.99 for this protection plan. They apologized and eventually offered to upgrade us to (1) DVR-HD & (1) HD reciever for FREE as well as a credit of free premium channels for our inconvenience, I agreed! A couple of technitions came to my house on the scheduled installation day but DID NOT COME FOR AN INSTALLATION, their work order was for a house call only so didn't have the necessary equiptment to install our new service, they would't even go on the roof to check the problem I was having. They called the Directv office to cancel that call and had me re-schedule a call for "upgrade install" the next week. When that tech came out he told us that we had too many trees for an HD system. He told us the satellite for HD was in a much lower orbit than the one for regular service and so HE DIDN'T UPGRADE US EITHER!! We decided to change and go with Comcast, called on 9/13/2009 and spoke to Jolene to cancel DirecTV, and was told a final bill for approx 1/2 a month service would be sent to us shortly. Then we get the jawdropper, a bill for $423.16 for service WE NEVER GOT. Directv had charged us for TWO new systems and, along with shipping & handling, but had told us they would credit our account and send a final bill. Later I received a call from billing and when I called back and spoke to "Zack" he told me not to worry... he would take care of everything and that I wouldn't even have an amount due because of all of the problems I had encountered. On Oct 2 2009 I realized Directv had charged my credit card $423.16 for my final bill, a charge I DID NOT APPROVE, so I called to get things straightened out. I spoke to a lady named Loretta who told me that unfortunately she couldn't do anything about the money STOLEN from my account and that they would send me a refund in 6-8 WEEKS. I told her that was UNACCEPTABLE and that I would call, write and complain to EVERYONE that I possibly could if the funds weren't returned by Monday Oct 4 2009. At this writing NOTHING has been returned. To summarize, I agreed to a FREE Directv upgrade that I NEVER GOT and they charged me for it anyway and now refuse to give me the money (credit my card) that they stole from me for 6-8 weeks. PLEASE HELP!! Lloyd Hester |
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