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Jennifer's Comment on
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Main thread--DirecTV Complaints
State: Ohio Posted: 09/25/2009 Subject: Unauthorized Charges to Bank Account Comment: I am going through the same type of scenario with D-TV right now... I was laid off in February, paid as long as I possibly could, been a D-TV customer for 7 years.. I have never authorized D-TV to auto-debit any account associated with my account #. They sent me an e-mail 09/14/09 telling me they were sending me a final bill...(U.S. mail takes 7-10 business days), still have not recieved it... on 09/18/09, they auto-debited a business account (not mine) that I used for my last payment....for the amount of $313.34 only because the card information auto-saved to the my-profile section on D-TV. An option that I used for conv. so I wouldn't have to mail paper checks and a conv. to D-TV to get their money faster.... I have spent a week on the phone with those idiots... reading me their REVISED customer agreement....it reads in the event of cancellation..... I didn't cancel, nor did they, I was simply disconnected for non-payment.. there is a difference. Anyhow, it’s like talking to a bunch of robots.... and when they say " I completely understand your concern" NO they don't....not to mention in the past week, I have been hung up on 3 different times, and I have yet to cuss them out....they do however sense my frustration I'm sure.. I faxed a letter to Directv Financial Operations (877-580-2148) with a copy of the bank statement attached, outlining what happened. A claim has also been filed with the financial instituion...no refund yet, but was advised by D-TV just a few moments ago that a refund will be issued in approximately 10 business days. I advised them I would be calling back in a couple of days to check status since no one from D-TV has contacted me to see what the amount is that needs to be refunded..... they continue to rack up charges to my bank account. They currently owe $230.00 in NSF and EOF charges...I am also going to request that they wipe-out the amount that was owed for the hassle and aggravation...Thanks D-TV for committing fraud, theft and breaching your own terms of contract..they violated the privacy section where it reads "keep your e-mail and password to yourself, if any unauthorized use is discovered please contact D-TV immediately for security issues" well I told them that too. If this matter is not resolved, I will be seeking to file legal action, I do not intend to lay down and eat charges on an account for something I had no idea was going to be charged. Even if their terms are accurate, a courtesy call, e-mail, letter, something should be sent prior, informing the consumer that they intend to debit your bank account on a certain date if payment is not made prior to then. If anyone knows of a class-action suit against D-TV, I would be glad to be part. This has to be illegal. Irate in Cincinnati~ |
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