 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
|
 |
 |
 |
|||||||
|
|
Jack's Comment on
|
|||||
|
Main thread--DirecTV Complaints
State: Utah Posted: 08/09/2009 Subject: Billing Practices Comment: My wife and I had been subscribers of DirecTV service for seven years. Recently we were going on vacation and made arrangements to make a payment on the day that we were to return. DirecTV grudgingly agreed and made it clear that arrangements were a "one time accomodation because (we were) longtime subscribers." When we arrived home in early afternoon on the agreed upon date we found our service was turned off. A lengthy call to DirecTV customer service resulted in an apology and reactivation of our service. I also asked for the balance to bring our account current and then paid the balance quoted. A week later our service was again interrupted. When I called to inquire I was told that we had a past due balance of $29.32. When I explained that I had paid the amount required to bring our account current only a week prior I was told that the amount I was quoted was incorrect; that my payment was short $29.32. I was also told that I would have to pay a $153 "new balance" plus the $29.32 to have our service turned back on. After a rather heated discussion a supervisor agreed to reconnect for the $29.32 provided we agreed to pay the other "balance" within a week. After hanging up I made arrangements to switch our service to another carrier. When the new service was installed I called DirecTV to cancel our service. I made it clear that I did not want any payments taken from my debit card without my permission and also offered to provide a standard credit card to pay our account off if required. I was told that I would be mailed a final bill and could settle then. The only way I would be charged without notice or permission was if I did not return my leased receiver. A week later my debit card was charged for the $153 balance without my permission. This upset my bank account and caused my house payment to bounce. When I called I was told that I had been notified on my bill that this was a requirement of my subscription in April 2009. When I informed the customer service agent that I did not receive a bill; that we paid upon e-mail notification I was told that he couldn't help me and that I needed to "do whatever you need to do." Seven years and then it was "up yours" from DirecTV. Customer service is non-existent and they are nothing but organized thieves. |
| Add your comment | Class Action Home Page |
Home | Site Map | Library | News
Plastic Surgery | Divorce Lawyers | Legal Forms
MedLawPlus.com, Inc.
St. Louis, MO
Copyright 1999 - 2009 / Patent Pending
