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Chuck's Comment on
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Main thread--Bank of America Complaints
State: Washington Posted: 07/16/2009 Subject: Bad customer service, and business practice Comment: In the past year so B of A did two things up until this point in time... they Jacked up my interest rate on my B of A Visa card to over 29.9%, then they dropped my card limit from 8 thousand, to 1500... Last year I called them and asked them to lower my interest rate and the customer service rep at that time said no... He said to me make timely payments for the next 6 months then call us back and we MAY lower the interest rate. So I paid the card off, called them back 6 months later and they still wouldn't reduce the rate... They said I had to be actively using the card for that period of time not just paid off and not use it. What the "F"? Ok so I kept the balance around ZERO occasionally using the card as needed over the past 8 or so months... My card expired in June... I never got a replacement. My family and I are headed to Hawaii for a Vacation. Thinking I may need to use the card I thought I should ask for a replacement to when we travel. I called their customer svc line today (7/16/09) to have a replacement card sent out to me thinking I just missed in the mail somehow... Here's the hook, the rep grilled me about my other credit history, other cards, and other loans WITH bank of America. I don't have my Wife on my cards or my lines of credit, or my mortgage. Last year I took out a line of credit with B of A and that Rep told me not to put her on the application. Her credit wasn't as good as mine. My 20 thousand dollar credit line with B of A was approved for me alone. 1 year later... and because she isn't on my credit cards, or line of credit they canceled my card altogether. The Customer service rep said.. "sorry but we can't send you a new card, in fact because of your amount of credit line with us, and your individual income we are canceling the card effective immediately, and reducing your line of credit to what is now owed" I haven't defaulted on any cards, or loans with Bank of America nor have defaulted on any cards, loans, mortgages EVER. I have other cards with Chase and Discover that are still very valid... Bank of America just lost a 25 year long customer. I waited on hold, and spoke with a (so called Customer service rep) woman who just turned around and dumped on me as a customer. This really kind of pissed me off. |
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