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CHRIS's Comment on
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Main thread--Uhaul Billing Complaints
State: TEXAS Posted: 06/18/2009 Subject: RIPPED OFF Comment: IN DECEMBER 08 WENT TO U-HAUL IN ALIEF, TEXAS (HOUSTON)TO MAKE PAYMENT AND CHECK ON GOODS, WE TOLD THE MANAGER THAT WE HAD AN ISSUE BECAUSE THE BILLING UNIT AND OUR UNIT WERE NOT MATCHING UP. HE TOLD US AT THAT TIME HE WOULD FIX IT. MOVE TO JAN09 WE GO TO PAY AND CHECK ON UNIT, REALIZE OUR LOCK IS MISSING LIFT DOOR ALL GOODS ARE GONE, GO TO OFFICE AND THE CLERK INFORMS US OUR GOODS HAVE BEEN SOLD DUE TO NONE PAYMENT. AT THIS TIME WE DEMAND TO SPEAK TO THE MANAGER OF THE LOCATION. UPON HIS ARRIVAL HE LOOKS AT US AND SAY YOUR UNIT IS PAID, I FIXED IT WHEN YOU CAME LAST MONTH. THE PROBLEM IS THAT IN EACH CITY THERE IS A CORPORATE LOCATION THAT HANDLES ALL SALES OF UNITS RATHER THAN THE ACTUAL PLACE HOUSING YOUR GOODS. AND WITH THIS BEING THE CASECORPORATE JUST LOOKS AT THEIR DATABASE GOES TO THE DIFFERENT LOCATION AND SELLS TO THE HIGHEST BIDDER WITHOUT EVER CHECKING WITH ON SITE MANAGEMENT. BUT WAAAIIIT!!! THIS IS WHERE IT GETS REALLY GOOD, AFTER REALIZING THEIR MISTAKE THEY REFER YOU TO AN INSURANCE COMPANY WHO WILL WANT YOU TO ITEMIZE YOUR LOSSES MY UNIT CONTAINED ODDS AND ENDS TO MY OTHER UNIT SOFA PILLOWS, OFFICE PIECES, ALL MY FAMILIES CLOTHES LESS 2MONTHS WORTH, ETC... = 53K U-HAUL COUNTER OFFER 15K BECAUSE WHEN U RENT AND SIGN THAT ELECTRONIC PAY DEVICE IT SIGNS YOU FOR A WHOLE LOT MORE LIKE THE PAGE THAT SAYS U-HAUL NO MATTER WHAT THEIR OWN FAULT IS TO YOUR STUFF IS NOT LIABLE, AND IF YOU DONT PURCHASE THEIR INSURANCE YOUR STUFF IS ONLY WORTH 15K. WELL YOU LIVE AND LEARN. BUT CAN SPELL LAWSUIT? I CAN U-HAUL |
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