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Kristen's Comment on
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Main thread--DirecTV Complaints
State: N.C. Posted: 06/08/2009 Subject: Unauthorized Charges Comment: I'm in the exact same boat... I previously paid a DTV bill for my uncle back in 02/09 and 03/09. On 06/01/09 and 06/02/09, I was charged $574.19 from DTV. I called and explained to them this bill is not mine, therefore, it is not my responsibilty to pay for it. The customer service rep, Lauren, agreed and requested I fax a printout from my bank to her so this could be credited back to me. I did so immediately. She then called back as rude as she could be, stating because my card was previously used, it's on the account as a "payment option" and I lived at the address previously so it will not be refunded. I asked her to send me anything, even an electronic signature, with my authorization to be responsible for my uncles bill. She said, "We don't have anything with your name on it." Well, what gives you the right to steal my money? Because I did someone a favor by paying money to THEM? I asked to speak with her supervisor, but she flat out refused to give me his/her name. DTV seems to steal money from anyone they can, any way they can. Please, if you are considering DTV, read this and the previous complaints, and reconsider. I filed a claim with my bank, as well as spoke with an attorney who I am meeting with Friday, 06/12/09, who both out right said DTV absolutley cannot get away with this. I have also filed a complaint with the BBB, Federal Trade Commission, as well as the Attorney General. Maybe enough complaints will convince DTV to change their shady and ILLEGAL billing practices before they run away all potential customers by the bad press I am prepared to give. I myself am a new DTV customer. Only had the service for about a month. Seriously considering picketing my local DTV office with the largest neon poster board available warning people of my situation. Every conversation I have with anyone I come across, "Don't engage in business with DTV. They think they're God and must answer to noone." I am without a doubt interested in a class action lawsuit if my money is not returned to me. |
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