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Jacqueline 's Comment on
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Main thread--DirecTV Complaints
State: Georgia Posted: 04/25/2009 Subject: Unauthorized Charge to Credit/Debit Card Comment: After 1 year of service, due to repairs on my home I requested a temporary suspension in service for, which customer service informed me the company could provide. However, they drafted my account $294.50 on 01/28/09 for services the next month and refused to return funds and informed me that they only way to received I could get my move back was as a credit once I moved back in to the home. However, onced I moved back into the home service could not be restored because immediately and they ignored that I was should to have a credit on my account and ask for over $100 to restore service to an account that was suppose to have a credit of over $200 on it. Therefore, I canceled the account, however, it has taken over three weeks to receive the boxes required to return the equitment. Once the Direct TV received the equiment back they still refuse to give me my old refund only $117.70. Therefore, no one should due service with Direct TV they will not value their customers, they will draft your debit/credit card without your permission and will not stand by their promises. |
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