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Thomas's Comment on
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Main thread--DirecTV Complaints
State: Illinois Posted: 04/16/2009 Subject: Dispute Comment: I dispute the validity of the debt referenced by DirecTV as account number 4552368 for the amount of $362.61. I requested cancellation for my DirecTV services after 5+ years. And I was told by Nel employee # 100372578 that I would be receiving a credit on my account because I had already paid for the month. I received a bill for the amount of $362.61. I assumed that it was an oversight on the part of the DirecTV and called to correct their status on my account. I was told that the charge was for a receiver that I received a month earlier and I would have to return it and then my account would be credited. I returned the receiver and received conformation that it was received by DirecTV from Federal Express. I again received a bill for the amount of $362.61 and again I called DirecTV and spoke with Tamara employee #1038434 who assured me that the receiver was received and that my bill would be credited. But then again, I received a bill for the same amount and again I called DirecTV. I spoke with Tina employee #10379929. She assured me that it would be corrected and to disregard the charge. Then on April 2nd I received a bill for the same amount and called again and was sent to several different operator’s to finally speak to Jenny employee#10214584 who informed me that this charge was for an early cancellation fee. We had DirecTV for 5+ years and I did not understand that we would be changed an early cancellation fee. I was informed that my contract was extended for 18 months because I accepted a free gift for being a “valued customer” of an upgraded receiver. And since I activated the receiver they sent me I automatically renewed my contract for another 18 months. The caller made it clear that this free receiver was, fee of charge with no strings attached because I was a “valued customer”. I would never agree to a 18 month extension to my contract. If it was communicated in detail when they had sent me the free receiver, I would not have called to activate it. Jenny Employee # 100214584 said that she would cancel the charge if I would reactivate our service with DirecTV. I said that my husband and I are in economic hardship and we are unable to pay for cable so that is why we canceled. She said “that is too bad because you will still be charged the $362.61.” I spent hours and hours and hours on the phone. I got a total run around I never talked with any one who really knew what they were talking about. I feel that we have been taken advantage of through this whole ordeal. I pay my bills on time and have excellent credit. This has been so stressful and I feel that we have been defrauded by DirecTV. |
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