From: Jeremy
State: Texas
Posted: 03/19/2009
Subject: Blockbuster late fees
Comment:
I was charged $16 for late fees. I returned the movies 5 days late. I was under the impression that if you returned the rentals within 7 days after the due date no action would be taken. So when I seen the charge on my bank statement I went in and talked to the manager. The manager told me that they reinstated the late fee policy and that the clerk scanned a bar code saying they explained it to me. Scanning a bar code does not mean I was told about the late fees. If they want to reinstate the late fee they should have me sign something saying it was explained to me,not just have a bar code scanned.
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