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Tony's Comment on
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Main thread--DirecTV Complaints
State: PA Posted: 03/09/2009 Subject: Never given proper discount, and was lied to Comment: A year ago when I signed up for service I was to receive the current directv discount ($20 off) plus the AAA $10 a month discount in addition. I confirmed this verbally numerous times the night I signed up for service. I was only given a $10 directv discount, plus the $10 AAA discount. When my Bill came the discount was not correct. When I called I was told to wait one billing cycle. When it was wrong again I called and was told to wait one more billing cycle. The proper discount was never applied and I called again and spent an hour on the phone with a customer rep that just kept repeating the same thing to me over and over. When I told him I wanted to cancel my service he boasted of their cancellation fees, so I asked to talk to their customer retention department. The lady there was very nice, but in the end, she lied to me. I was told that the AAA discount was indeed in addition to my directv discount and she would need to submit a form so my case could be investigated by those who could look into what the directv discount was back when I signed up. I was wold in 4-6 weeks I would receive a letter. This was back in June of 2008 That letter never came. |
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