User Comment by DONNA on AT&T Billing Practices







Legal Forms
Last Will
Living Will
power of attorney form
prenuptial agreement form
LLC operating agreement form
general partnership agreement form
Residential Real Estate Lease
Loan Agreement and Note Payable
legal forms
Class Home
Home

DONNA's Comment on
AT&T Billing Practices

Re: AT&T billing

User Comment

Main thread--AT&T Billing Practices

From: DONNA
State: GEORGIA
Posted: 02/13/2009
Subject: AT&T billing
Comment:
Last month I was billed for gaming on my cell phone. I called and was told it would be removed. This month I was billed again. The rep I talked to named Mike in Jacksonville Fla said I had to have authorized the charge. I advised him I not only did'nt authorize it, I didnt even know what it was, he talked so rude to me that I asked for a superviser. He put me on hold, coming back ever so often to say please continue to hold. This went on for 45 minutes before he said I just needed to call the gaming company. The next day I changed my cell phone to Verizon. A few days later I asked to remove all the features except three fom my land line. I noticed five days later I still had voice mail. I called and got a rep named Kevin. who said because of security reassons he couldn.t tell me what state he was in. He proceeded to tell me he couldn't look at my record but couldn't tell me why. I tried to verify what my current monthly rate is since I had the features removed, he couldn't tell me. I again asked for a superviser. He put me on hold and would come back ever so often to tell me to continue to hold. I finally got his attention and asked him if he was going to use the same procedures as Mike in Florida by putting me on hold so long that I hang up, he said he didn't know what I was talking about and in 40 minutes he hung up on me.
Both Mike and Kevin refused to give me a name or phone number or address to complain to. I still have all of the features I had asked to be removed on Feb 04.

I RETIRED FROM BELLSOUTH WITH 30 YEARS SERVICE AND I DEALT WITH THE PUBLIC THE ENTIRE TIME. THE PEOPLE THAT HANDLE CUSTOMERS NOW CANNOT ANSWER A QUESTION UNLESS THEY CAN POINT AND CLICK ON THE ANSWER. THERE IS NO CUSTOMER SERVICE AND THESE PEOPLE ARE HERE IN THIS COUNTRY AND SPEAK ENGLISH, BUT THEY MIGHT AS WELL SPEAK CHINESE FOR ALL THE HELP THEY GIVE THE CUSTOMERS

Add your comment Class Action Home Page

Disclaimer, User Comments
 The above comments were authored by users of this web site who are personally responsible for its content. MedLawPlus.com, Inc. has not verified the accuracy of any comment - complaint and does not otherwise endorse the content of same.

Home | Site Map | Library | News
Plastic Surgery | Divorce Lawyers | Legal Forms

MedLawPlus.com, Inc.
St. Louis, MO
Copyright 1999 - 2009 / Patent Pending