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Benjamin's Comment on
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Main thread--AT&T Billing Practices
State: Texas Posted: 01/27/2009 Subject: Overall BAD Customer Service / Billing Comment: The short version: I ordered internet services through AT&T and after weeks of bad advice and hours spent on the phone I was told I could indeed cancel my account, send back the faulty modem and no charges would apply. I was relieved to say the least. but, for the last *three months* I've been recieving bills and have had to call and prove to them that yes I've had it disconnect a dozen times. Every time I call we end up with someone assuring me that now the problem has been fixed but still the bills keep coming! Then this last time that I called I was told that my internet was still connected (!) and that's why I was recieving bills, then that it wasn't connected but I had late charges... "Late charges? Why?" I asked, "Will this affect my credit rating?" "That's what I'm working on. Please hold." Click. We're disconnected. I called back and *now* I'm told that yes, my account is still connected AND I'm being charged an "Early Termination Fee"! When I asked, politely, to speak with a supervisor the lady ignored me and I had to talk over her to get her attention. Hold. Then told there was no supervisor and that she'd take my number and have a super call me back. 24 hours later no call. Hmmmmm, why doesn't that surprise me? STOP THE AT&T THUGS!!!! The worst buisness experience of my life so far. It borders on harrassment. |
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