User Comment by cathy on DirecTV Complaints







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cathy's Comment on
DirecTV Complaints

Re: DirectTV

User Comment

Main thread--DirecTV Complaints

From: cathy
State: Kentucky
Posted: 01/05/2009
Subject: DirectTV
Comment:
After receiving an offer for Direct TV I called them and asked about their service. I asked the rep no less then 3 times what my total monthly bill would be. I really stressed the TOTAL amount. She told me it would be $44.99. I agreed to the service. I asked what day of the month the autopay would come out of my checking account, she said she did not know but I would never be charged until I got my monthly statement. Well low and behold I checked my bank account and they had charged me $70 something dollars and I had not received my first statement. I called them and canceled my service and explained to them that was not the agreed upon amount. The rep I talked to was extremely rude and told me I should have known I had to pay a monthly receiver rental fee as everyone charges this, (everyone does NOT charge this, DishNetwork does not). I told her that fee was never mentioned when I ordered the service. When I did get the statement there it was and also the programming charge was more then they stated it would be also. I sent the equipment back just like they asked. Then they tried to take $302 out of my checking account without my knowledge. Luckily I had closed that account before they could get their greedy hands on it. I paid them in full, actually was overcharged for the 1 month of service I had with them. Now they have turned me into collections and are harrassing me on a daily basis. The DirectTV company is absolutely the worst company I've ever had the misfortune to deal with. How do they get away with this? Also when I went back thru the paperwork the installer left with me, no copy of a contract of any kind was there. This company is the most underhanded, shady, dishonest and greedy of any I have ever come across. Again, this is America, how do they get away with this????

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