User Comment by William on Dell Computer Consumer Complaints







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William's Comment on
Dell Computer Consumer Complaints

Re: Done with Dell

User Comment

Main thread--Dell Computer Consumer Complaints

From: William
State: Alaska
Posted: 12/09/2008
Subject: Done with Dell
Comment:
I ordered a Studio 17 laptop which came incorrectly configured and with broken speakers. When I called, I was subjected to hours on the phone explaining the problem over and over again. They finally promised to replace the computer with what I had initially ordered. However, the second computer had the same incorrect configuration and they downgraded other components without informing me or adjusting the price. When I called about that, I was treated like I just enjoyed complaining. Ultimately, I canceled my order. I am just waiting for the billing nightmare that is sure to follow. Does anyone really know what is going on with Dell? They used to be a good company, but now they will never see another penny of my money.

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