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Ashley's Comment on
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Main thread--Blockbuster Late Fees
State: Virginia Posted: 11/03/2008 Subject: Comment: I have been renting from Blockbuster for some years and have never had a problem. I have paid late fees when I had them prior to Blockbuster changing the policy on "No Late Fees". I have now dealt with two issues within a month's time. Recently, since the beginning of October, I had returned a dvd that was "late". Either way, it was returned and I was told that it was not in. After searching the entire store, they finally found the "lost" dvd. They had slipped it into a section that was considered to now be owned (after paying the dvd owner fee of $24.40). The dvd was returned one of the many copies it had. I still had to pay the ownership fee and now own a dvd that was orginally returned to the store. Secondly, I received a call from Blockbuster saying that I had late dvds. I rent the dvds the same day I had supposedly never returned the last dvd. I returned those dvds two or three days after renting them out. I went into the store tonight and complained. The person at the counter wrote down the numbers and searched for them throughout the store. She found them both and took both late movies off. She was very polite about it. But, now, after dealing with issues twice of "late" movies, I have decided to end my membership and make sure that this does not happen to anyone else I know, or they know. So maybe now, Blockbuster's slogan should be "No Late Fees, now Own the Movie". |
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