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donna's Comment on
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Main thread--Dell Computer Consumer Complaints
State: new york Posted: 10/31/2008 Subject: technical support Comment: My computer crashed about 2 months ago. My husband was on the phone with DELL for 2 hours. They instructed him to take apart the computer with a special screw driver, one he did not have. He went to the store to purchase one. He called back Dell and spent the next two hours being instructed on taking it apart. They could not help him and instructed him to go to the nearest Dell support store. He asked where there is one. They did not know. He fould a couple of stores in the local area that could not help him. I subsequently called Dell back. NOTE: the technical support center is located in the country of INDIA. I was disconnected 3 times!. I asked for a supervisor. They had to call me back 2 times. I requested a service call to my home. They told me they could not send someone until they could find out what parts they needed to bring. They wanted me to take the computer apart again. I told them I am not trained in taking computers apart and that my husband had already done that and they could not determine what parts they would need. This is absolutely not way to run a multimillion dollar corporation of which I WAS a shareholder. I still am waiting for a service call delivery. Furthermore, if a company is going to try and get inexpensive technicians to help customers, it is not going to work. You can not expect customers to call overseas, get disconnected three times, have a language barrier and in the end got no help for a computer that cost well over $1000.00. I am very frustrated and disappointed in Dell. |
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