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Anthony's Comment on
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Main thread--Charter Billing Practices
State: California Posted: 10/23/2008 Subject: Charter Communications Billing Practices. Comment: Where do I start? I lived in Long Beach, California which is a Charter serviced community. After constantly having issues with HD dropping out and intermittent internet I decided to cancel the service. I had a technician tell me that the company is not interested in investing in the very infrastructure that carries their signal and a customer support representative who by miracle and chance answered from a center in Canada told me it was his last day and that he could no longer work for the company due to their lack of values towards the customer. Well, at that point the good thing was that I had bought a house. The bad thing was it too was in a Charter service area. I called and asked to cancel my service and requested a final bill amount so I would no longer have to deal with the incompetents and they gladly took my money on the spot. They also terminated my internet and HD cable immediately that very night. To my disgust, I received a collection letter several months stating that I owe Charter more money. When I called their so called customer service they indicated that they show a zero balance on the account. What??? The representative wanted me to fax them my bank statement to prove that I had made the payment when they themselves processed the final payment over the phone at the time I cancelled the service. Now why in H-E-double hockey sticks would I just turn over a full copy of my bank statement? I know they outsource but do they understand that Americans have a right to privacy? My only prayer is that they crash and burn along with all the other corrupt and incompetent companies that have taken this country right down the drain. God bless America and may we purge these companies from our nation. We need to band together and stop purchasing goods and services from companies that truly only want our money and not our business. Remember... they are nothing without us! We are the customer and maintain the greatest power...we have the right to chose where we spend our money. |
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