User Comment by Fidel on Dell Computer Consumer Complaints







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Fidel's Comment on
Dell Computer Consumer Complaints

Re: Dell Preferred Account

User Comment

Main thread--Dell Computer Consumer Complaints

From: Fidel
State: Florida
Posted: 10/19/2008
Subject: Dell Preferred Account
Comment:
I purchased two cameras via the Dell online website and requested they be sent to an APO AA address. The order went through. After two weeks, I called Dell to inquire about my order. Dell informed me that I would not receive the order because Dell does not ship to an APO AA address. I then requested a second order be sent to a physical address in the USA. After a few days, I did finally receive the first order (one Dell said I would never get) as the second order was going to be delivered to the physical address via DHL. I called Dell and told infomred them I no longer needed and wanted the second order. I then called DHL not to deliver the items. The items were returned to Dell and my account was never credited. I was told by Dell I would have to pay for the second order even though I never received the items because it had passed their 21 day return policy. Can anyone help me with this issue? I have tried to call Dell NUMEROUS times but that has gotten me nowhere. Any help would be great.

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