User Comment by Gary on Dell Computer Consumer Complaints







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Gary's Comment on
Dell Computer Consumer Complaints

Re: Billing Practices/Non-Existant Customer Service

User Comment

Main thread--Dell Computer Consumer Complaints

From: Gary
State: Wi.
Posted: 10/19/2008
Subject: Billing Practices/Non-Existant Customer Service
Comment:
Sales Rep: On 10 Oct 2008, I ordered a "Studio 1535" laptop from Dell.
Sales Rep: Ronald C. DeCastro
us_dhs_chat_reply@dell.com [They refuse to respond to emails]
1-800-289-3355

When I called Dell for the RMA number, I was informed that there would be a "Restocking Fee" of $135.00 [15% of the $900.80 purchase price]. !

Even though the box had NOT been opened or damaged the "Return Specialist" [Oh, brother!] stated that the laptop could not then be resold as "new".











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