User Comment by Jen on Blockbuster Late Fees







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Jen's Comment on
Blockbuster Late Fees

Re: New Blockbuster late-fee changes

User Comment

Main thread--Blockbuster Late Fees

From: Jen
State: North Carolina
Posted: 10/17/2008
Subject: New Blockbuster late-fee changes
Comment:
I just discovered a $7.92 Blockbuster charge on my credit card. When I called the store to ask what it was for, they told me it was late fees. Now, I know Blockbuster had eliminated late fees awhile back -- they would still say there was a "due date" but wouldn't actually charge fees until the movie was kept out for a month. I asked, "But wasn't it returned?" Yes, it was. I'd had it about a week and a half, not a month. "So, why am I being charged?" I was told that my city is a "test market" for reinstating the previous late fees. If I'd known this before, I wouldn't have kept the movie so long. In any case, I will not be returning to Blockbuster. I think this is deceptive and unfair.

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