User Comment by Pedro on Blockbuster Late Fees







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Pedro's Comment on
Blockbuster Late Fees

Re: Horrible customer service

User Comment

Main thread--Blockbuster Late Fees

From: Pedro
State: NY
Posted: 10/14/2008
Subject: Horrible customer service
Comment:
I was a Blockbuster customer for many years and as with other companies that had no competition, I put up with their incredibly long lines excessive rental fees and late fees. But when Netflix came into the picture I sang, "Allelujah". However, I have rented movies a couple of times from Blockbuster only to wish the company would just drown for good. The last two times I've rented movies from them, the movies haven't played. The first time, it was late on Saturday and was extremely annoyed that my plans were ruined. I went back to the store and like with any other company that would try to do right by their customers and provide some kind of restitution, I was only given their cold attitude and no apology. If you can't watch a movie on a Saturday night and have to go out to the store again at 11:30 PM, you would expect them to say sorry and offer at least a rental at no extra charge. None of that. They just said, "We don't do that for anybody". Well, that's how companies go out of business; because they don't do anything for anybody. The second time, this past weekend, the movie didn't play on my DVD player nor laptopt. I was annoyed, once againg, having guests over. And as luck has it, I didn't return the movie on time. So, when I went to explain that the movie dind't play and couldn't therefore pay the late fees, I argued with the lady for over 5 minutes. She kept insisting that since the movie was late, they couldn't rent it and thus they were losing money. How can you lose money on a movie that doesn't play and will have to throw out any way. They agreed to drop the late fees, but I had paid them $5.45 for a movie that never played. I really hope Blockbuster goes by the way of the dinosaurs.

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