User Comment by LAURA on Charter Billing Practices







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LAURA's Comment on
Charter Billing Practices

Re: customer service

User Comment

Main thread--Charter Billing Practices

From: LAURA
State: NORTH CAROLINA
Posted: 10/13/2008
Subject: customer service
Comment:
There was an outage for internet for 2 days. Charter refused to send a tech out when the internet was fixed even though i was still not getting service. They overed other services which i refused, i'm already paying for a service i ain't getting. Talked to about 6 reps and noone acted like they cared or could help. There lucky threre the only internet provider in my area or i would switch. I have the top speed and it runs slow or cuts out. My modem already had to be replaced twice and i've only had the service 9 months. charter sucks period. The customer service people will tell you anything to get you off the phone if they don't hang up on you.

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