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Paula's Comment on
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Main thread--Charter Billing Practices
State: Massachusetts Posted: 10/08/2008 Subject: Charter Communications Billiing Practices Comment: I cancelled my digital cable and telephone service effective April 25, 2008, but I did mantain the high speed internet. I received a bill for the period of April 26, 2008 and May 25, 2008 which included an amount of $65.32. I wrote them a letter on June 2, 2008 indicating that I had cancelled my digital cable television and telephone service through Charter effective April 25, 2008 and that as of that date, my bill was paid in full for all three services. They are now sending me delinquent notices for the $65.32 threatening me with disconnection. How can they disconnect services I know longer receive? My internet bill is paid on time, in full, every month, but coincidentially, we have had intermittent problems since the time I cancelled my other two services. I have made phone calls to customer service about the overdue amount and not one person can tell me how they expect me to pay for a month of service that I no longer had. I told them in no uncertain terms that I was not going to be paying them one cent over what I owe them every month and that they were going to be wasting a lot of paper and postage by sending me these overdue bills every month. So long as an amount is in dispute, they can not disconnect me, even though it's for two services that I have not received for almost six months. Does this make sense to anyone and if so, can someone explain it to me because no one at Charter seems to know. |
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