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Kathy's Comment on
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Main thread--Charter Billing Practices
State: Oregon Posted: 09/30/2008 Subject: UnETHICAL in EVERY WAY! Comment: I am sorry to all of the subscribers that you feel that the customer service reps, billing etc are not helpful, but that is because Charter Steals, takes away, our money earned. If we downgrade an account or if we give money back we LOSE that money 100%. CALL BEFORE YOUR PROMO ENDS AND IF YOU DON'T GET HELP, CALL BACK, HIT REDIAL, SOMEONE WILL HELP YOU. BE NICE, DON'T BE NASTY....AGAIN WE, THE EMPLOYEES ARE LOSING MONEY EVERY TIME WE DOWNGRADE A CUSTOMER...THAT DOESN'T FEEL TO GOOD AND IT IS IN FACT AGAINST THE LAW....THEY TAKE OUR MONEY EVEN IF IT'S NOT OUR ACCOUNT....THEY ARE IN FOR A BIG SHOCK COMING THERE WAY AND I DOUBT THEY'LL GET THROUGH IT...NEIL SMIT JUST GOT A MASSIVE RAISE OF 300,000 PLUS 50% MORE BONUS...THE STOCK IS AT .87 AND IF THEY KNEW THAT THE SALES REPRESENTATIVES WERE GOING TO DO A CLASS ACTION THEY WOULD BE A BIT MORE CAREFUL...BUT JUST YOU WAIT....THINGS MAY BE CHANGING AT CHARTER COMMUNICATIONS....I AM SICK AND TIRED OF THERE STEALING MY HARD EARNED MONEY...IT'S LIKE WORKING IN A JAIL THERE...THEY EVEN TELL US WHEN WE CAN GO TO THE BATHROOM...NO JOKE! |
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