 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
|
 |
 |
 |
|||||||
|
|
Pam's Comment on
|
|||||
|
Main thread--Charter Billing Practices
State: South Carolina Posted: 09/09/2008 Subject: Charter Communications Billing Practices Comment: I moved to South Carolina a little over a year ago and moved into an apartment complex. I got the Charter bundle and paid $149.31 each month for nine months. Then, in June of this year, I had to change apartments in my complex because I had major plumbing problems (the pipe upstairs had burst and caused major damage in my apartment). I had less than a week to move to a different apartment within my complex. I called Charter three times about transfering my account to the new apartment. They refused because the former tenants had not canceled their service (as it turned out, the former tenants had skipped town, so of course, they weren't going to call and cancel). I had to go to an office across town and show my lease agreement (which I didn't get until the day before I moved in). All three representatives on the phone and the one in person told me that the transfer fee was $19.95 and that I would not be charged for the 12 days that I would be without phone, internet, and cable. I never could understand why I couldn't keep my old account, but okay, whatever. I got a bill forwarded from my old address and when I called about that, I was told to go ahead and pay it and it would be credited to my new account. So I did. Then a couple of days later I got another bill at my new address...so I called about it. They said to pay it too, but I chose not to because I had just paid for the same service dates. The next bill was in July and showed that they had, indeed, credited my new account with the money I'd paid to my old account. However, they did NOT credit me with the 12 days of no service. They also charged me an extra $40. When I called about that, the representative said that the $40 was what I owed from my previous account. I asked how that could be when all my bills show that I paid in full. She was clueless. She also said that I'd been credited for the 12 missing days. I asked her how that could be? My bill was for waaaay more than what I normally would pay: $186.69. She couldn't answer any of my questions. I asked to speak to a supervisor (whose name, I discovered is always Justin...hmmmm, fake name?). Of course, he was too busy to talk to me, but would call me the next day. I explained that I could not take calls at work and could only talk to them after 5 pm. So, of course, Justin did call me back the next day...during the day at my home phone number. Sigh. When I called back that night, Justin was once again too busy to talk to me. However the representative did talk to me and explained that the $40 extra charge was the transfer fee. I said that 3 reprensatives on the phone and one in person had said that the fee was $19.95, but this rep. said that those 4 were wrong and the fee was $40. She also said that I had been credited for $10 for those 12 days without phone, internet or cable services. First of all, I explained that $10 was not anywhere near enough of a credit for almost two weeks without any service. Second of all, that supposed credit was no where on any of my bills. I explained that a credit means that my bill would be less...NOT MORE! She disagreed with me and my logical math. I told her that I wanted to cancel my service, but she said I needed to talk to Justin that illusive supervisor to do so. He was still too busy and would call me back. I waited again for Justin to call, but he didn't. When my August bill arrived, and STILL NO CREDIT for those 12 missing days, I called back and said that I wasn't going to keep paying for services I wasn't getting. I cancelled my service with a letter and paid what they said I owed, even though it was waaay too much. I have now switched to AT&T phone and internet, and am looking into dish TV. I'm not sure how that would work at my apartments. If it doesn't work out, then no loss. I will just rent Netflicks. Charter Communications treats their customers rudely and like trash. So I will tell everyone I know about my bad experience with them. I will never use them for anything...and I will never bake any banana bread for them, that's for sure! What a stupid commercial! Now that I think about it, it does prove how clueless the whole company is about their customers. I don't understand why cable companies can have a monolopy on an area. Don't tell me it's because of the expense of the cables. Instead, explain to me how phone companies compete now that Ma Bell was broken up. They shared phone lines. I'm totally sure that cable companies could do this too. Then Charter would actually have to compete with other cable companies doing it better. I never had these problems with cable companies in Texas or Pennyslvania. |
| Add your comment | Class Action Home Page |
Home | Site Map | Library | News
Plastic Surgery | Divorce Lawyers | Legal Forms
MedLawPlus.com, Inc.
St. Louis, MO
Copyright 1999 - 2009 / Patent Pending
