User Comment by Dina on Charter Billing Practices







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Dina's Comment on
Charter Billing Practices

Re: Total Lie

User Comment

Main thread--Charter Billing Practices

From: Dina
State: NC
Posted: 06/28/2008
Subject: Total Lie
Comment:
I also received a call from Charter offering me a FREE DVR and FREE DVR service secondary to having the bundled Charter services and being a "good" customer!!! I, too, questioned the rep MULTIPLE times as to any charges. The rep assured me that I would have ZERO cost!! No payment of any kind. I told him I was not at all interested if I had to pay a dime. He assured me again that I would pay nothing. The bill arrived one month later with the $15.00 monthly fee and a few additional charges. I immediately called customer service to complain of this outright LIE. Ofcourse, they were of no help. I told them to come and get it and am currently searching for any other option in my area for all services I currently have with them. I do not understand how this company can get away with this.

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