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Christopher's Comment on
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Main thread--Charter Billing Practices
State: TN Posted: 06/11/2008 Subject: New Charter Communications Bill Comment: After numerous, lengthy phonecalls in vain, I took ALL my bills, along with proof of payment for them all (I carried my entire book of bank and credit card statements!), to the "local" office, which is about 20 miles away. Even faced with irrefutable proof IN PRINT, the woman at the desk gave me THE VERY SAME EXCUSES they'd given me on the phone, IN THE SAME ORDER! 1. Our records don't go back that far. (When shown MY records, which DO go back that far, they suddenly *find* the older ones) 2. That's not what our records show (Doesn't matter, because I have all the records! Since yours' don't go back that far, you can rely on mine, since they are all the "records" YOU sent me, along with all MY records from the bank, CC companies, and etc.!) 3. You were making partial payments; if you had paid the full amount... (I DID pay the "full amount," you just did not credit me ON TIME and rolled the "PAST DUE" amount over! I have PROOF you did this, because ALL MY PAYMENTS ARE AUTOMATED THROUGH MY BANK AND HAVE BEEN SINCE I OPENED THE ACCOUNT. ALL MY PAYMENTS WERE AUTOMATICALLY SENT ON THE SAME DAY AND THEY SUDDENLY STARTED BEING "LATE" IN MARCH, 2007. In April 2007, you credited me ON TIME, then dropped the May check and dropped them all from that point forward - SINCE THEY WERE ALL SENT ON THE SAME DAY, THIS PROVES YOU HAVE NOT BEEN CREDITING ME ON TIME! If you had cashed them when you received them, there would have been no late fees and it would have covered the full amount!) 4. "The mail has gotten slower - we don't control the mail." (Neither do I. Further, the local Nashville news CAUGHT EMPLOYEES ON TAPE, INTENTIONALLY IGNORING STACKS OF CHECKS AND CHARGING LATE FEES!) 5. "That's not what the technician has in their notes." 6. They then become snotty and forceful. 7. They then "see" a "mistake" and offer credit or to help you, IF YOU CAN SHOW THEM PROOF - the "good cop/bad cop" routine. 8. The phone tech told me to take my statements to the local office, the local office refused to look at them, saying they needed copies of both front & back. (Obviously, if they refused to cash them on-time, they will show they were cashed later.) 9. They then become obtuse and frustrated. 10. They then ask if you want to "go on" and settle the bill. 11. After PROVING that I NOT ONLY DID NOT OWE THEM ANY MONEY, BUT THAT I HAD OVERPAID THEM IN THE HUNDREDS OF DOLLARS AND THEY OWED *ME* MONEY, she started the whole routine over again. 12. Finally, she conceded that I had paid the full amount to get my bill "caught-up," THEN SAID: "*CAUGHT-UP* AND *CURRENT* ARE NOT THE SAME THING!!!" The tech next to her chimed-in and said, "Caught-up means you have a $0 balance." The woman "helping" me shot her a dirty look and said, "Yeah - NO! *Caught-up* means YOU HAVE A $0 BALANCE, BUT YOU STILL OWE BECAUSE WE CHARGE ONE MONTH IN ADVANCE"!!!!!!!!!!!!!! I asked, "If I had a $0 balance, and was *caught-up*, then why does my bill say I owe $101 PAST-DUE *AND* $108 for ONE MONTH IN ADVANCE!? Further, if I had a $0 balance and you are only charging me the one month in-advance, WHY ARE LATE FEES ALREADY BEING APPLIED TO THE ONE MONTH IN ADVANCE!?" She started the routine over and I stopped her and began repeating, "You aren't going to fix this?" "I can't do anything without the front and back of the checks and you'll have to get them from your bank." "My bank lets me see them online, so I can print them out and be right back." "No, no bank does that." (My bank actually, really DOES do that, but THE POINT HERE IS THAT THEY WANT YOU TO GO THROUGH THIS EXTRA HASSLE AND PAY THE BANK FOR THE COPIES OF THESE CHECKS BECAUSE THEY KNOW MOST PEOPLE DON'T HAVE THE TIME OR MONEY AND WILL JUST GO ON & PAY THEIR BILL, rather than fool with all this and go without cable!) Though services have been off since May 26 and I offered to give the tech who came to my house the equipment, he said, "No, you can keep the equipment if you want," and today, I received a bill for $643!!!! PLEASE, LET'S SUE THIS COMPANY! I HAVE RECORDS PROVING THEY RIPPED ME OFF! |
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