User Comment by Deb on Other Complaints







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Deb's Comment on
Other Complaints

Re: Broadway Photo, et al multiple complaints

User Comment

Main thread--Other Complaints

From: Deb
State: California
Posted: 05/02/2008
Subject: Broadway Photo, et al multiple complaints
Comment:
There are hundreds if not thousands of complaints against this company and it's 8+ other online identities.

Business Complaints:

1- Bait and switch. The company advertises it has, usually new to the market and expensive, items in stock and several hundred dollars off.

Consumers place orders and recieve: gray market items, items programmed in a foreign language, items that don't work and a variety of other problems.

2- At least one report appeared online of credit card fraud in the form of identity theft.

3- Returned items are charged exhorbitant restocking fees.

4- Customers are charged exhorbitant shipping fees.

5- Payment authorizations are passed after order is cancelled thus freezing the bank account for the full amount.

6- Cancelled orders are not confirmed with email of cancellation numbers.

7- Phone calls are sent to closed departments with no message capability.

8- False addresses are listed with the Better Business Bureau of New York City.

9- 692 complaints were filed through the BBB in New York City in a 36 month period.

10- Customer service is rude, aggressive, manipulitive and harasses customers.

Websites online with consumer accounts of practices:

The Better Business Bureau of NYC
http://search.newyork.bbb.org/reports.aspx?pid=44&page=1&id=68047

The Consumerist
http://consumerist.com/consumer/broadway-photo/broadway-photos-sheisty+looking-business-addresses-230560.php

ePinions
http://www.epinions.com/webs-Web_Services-All-Merchants-Broadway_Photo/display_~reviews

Viewpoints
http://www.viewpoints.com/Broadway-Photo-reviews

Photography Review.com
http://www.viewpoints.com/Broadway-Photo-reviews

About.com:Computing Center, Camera Confidential
http://pcworld.about.com/magazine/2102p117id107855.htm

Resellerratings.com
http://www.resellerratings.com/store/Broadway_Photo#reviews

Flickr.com: Whose Worse Yahoo Shopping or Broadway Photo?
http://www.flickr.com/photos/thomashawk/369378812/



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