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Tracie's Comment on
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Main thread--Charter Billing Practices
State: CT Posted: 03/10/2008 Subject: Billing practices/customer service Comment: I have been battling Charter Communications for three months. Every month beginning in January '08 when my bill arrives I have to spend a minimum of one hour on the phone with them correcting my erroneous bill. In January my bill went way up without any notification so I called to straighten it out, which I thought I did. February's bill came and the bill was even higher and again in March. I was quoted a price (the same price) by three different operators but when I ask why my bill is so much higher in subsequent months, I get the run around. I even had a rep (from Panama) tell me it's too bad. My complaint is with customer service and billing. The folks I have spoken to in sales are great and williing to help. I am at my wits end and I tonight I told them that I was going to Consumer Protection. I am in if there is a suit. |
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