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Jesse's Comment on
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Main thread--Charter Billing Practices
State: Minnesota Posted: 02/20/2008 Subject: Billing Comment: In December of 2007, my wife and I bought a new house. When it came to disconnecting services at our rental, I called the gas company, city utilities and the electric company. I paid any outstanding balances and informed them I would no longer be needing their services. I also called Charter to transfer my service, whom I have been a happy customer with for the previous two years, however it was discovered that Charter doesn't serve my new location. They told me someone would be out on the weekend to disconnect the service and pick up the HD converter. Well, as it turns out, nobody came out, and nobody picked up my box. I had to take a special trip, 30 miles out of my way to turn in the cable box. At that time I verified with the agent at the desk if I owed any money...she said no. I asked for her to verify that my service was shut off, and she said that it was. I thought that would be the end of it - however, here it is nearly three months later, and I'm still receiving bills for a service I don't and cannot receive. I have called and I have e-mailed Charter several times, at no point could any of these people help me. Last week, I actually had someone call me about my bill - and when I explained to the what was going on, she said she could not help me. When I asked who could, she said try visiting the local office, again, which is 30 miles away. So, I'm no idiot - these people can look into their computers and see that I have not logged into the internet for over three months. They can see I haven't rented any "On Demand" movies. They can see the number of times I've called, and why I called. Their converter boxes all have serial numbers so they know if the boxes are checked out and to whom. It doesn't take a long time to figure all this out...anyone with a notion of customer service should be able to do it. There's no reason for this kind of service... So, now, here I am, almost $400 into Charter for services I haven't received, and I haven't been helped yet. I used to think highly of the company - unfortunately, after this experience my opinion has changed for the worse. If this qualifies for the class action, I'm more than happy to help out at this point. |
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