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Hiedi's Comment on
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Main thread--Uhaul Billing Complaints
State: Tennessee Posted: 01/23/2008 Subject: Billing Practices Comment: On 1/17/08 I visited the Uhaul storage location where I have rented a storage unit since 9/24/07. I paid for February's fees using my credit/bank card. The total due on my bill was $92.90. However, the next day, upon reviewing my bank records, I noted that instead of withdrawing $92.90 from my account, the location withdrew TWO transactions for $106.83 each. On 1/19/08 I again visited the location to discuss this error. I spoke with Carla and Kim Sabin. Both seemed unconcerned and reluctant to assist me. I called my bank to find out what I needed to do in order to get the money returned to my account. My bank informed me that I would need a TYPED statement on Uhaul letterhead from the location informing the bank that only a withdrawl of $92.90 should have been taken out of my account. Carla gave me a handwritten statement, not the typed statement that I requested. Despite my reservations, on 1/19/08, I faxed the handwritten statement to my bank hoping that it would be sufficient. My bank informed me that it would be 24 hours before I heard anything. 24 hours later, 1/20, I spoke with my bank again, only to find out that the handwritten statement was not accepted. They reitterated that I would need a typed letter. I called the location the next day, 1/21, and once again spoke with Carla, who proceeded to inform me that they did not have the capability to type a letter. I asked her whether they had computers in their office. She said yes but that they did not have the program on their computers to type anything. I called the 1800-468-4285 number for Uhaul. I spoke with a representative who stated that they would not be able to assist me, but that I could call the regional Executive Assistant. I called the 931-647-8028 number provided to me. I spoke with "Jimmy" who initially seemed like he was willing to help me. When I told him what the location said about not having a computer to type a statement on, he said they were a liar, that all locations had the program and capability. However, he stated that I would need to call back the next day, between the hours of 7a-6p. I called first thing this morning. The woman who answered the phone stated that she would not help me because my storage unit location was not in her jurisdiction. I called the 1800-768-4285 number back and requested a Customer Service Manager. I spoke with Emanuel. Emanuel listened to me for a few moments, offered no suggestions or help. He took my name and number and said that a customer service rep would call me within 48 hours. |
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