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Uhaul Customer Complaints
Discussion Board
- Unsafe Vehicles. A review of consumer posts on the web regarding Uhaul reveal a number of complaints that they rent mechanically poor vehicles. The following is but an example: "The truck I rented did not have a 1st gear. The brakes worked very poorly. The brake lights, turn signals, and wiper did not work." Bronx, NY (02/06/2006).
User Comments
The below comments were authored by users of this web site who are responsible for its content. MedLawPlus.com, Inc. has not verified the accuracy of the comments - complaints appearing on this page. Click here to add your comment to this thread.
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From: Jay
State: NY
Posted: 04/15/2008
Subject: Unproffesional
Comment: where to start?
this was the most memorably awful interaction with a company i have ever had. from the moment i set foot into the u-haul office it was one disastrous interaction after another. i never would have gues ... Read More
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From: carl
State: ca
Posted: 04/02/2008
Subject: 602-390-6525
Comment: nope they stil haven't called back yet. his greeting says he checks messages frequently but apprently it's bs. doubt he will never call.
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From: Dave
State: ORE
Posted: 03/26/2008
Subject: CEO ph# 602-390-6525
Comment: Let's keep posting this number. I left a message today asking Mr Shoen to call back, wonder if I will. Anyone else get return calls from him?
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From: Shannon
State: CA
Posted: 03/26/2008
Subject: Uhaul employees unprofessional, rude, dishonest
Comment: Well I can only say that I am happy to find this website, (actually found several by googling "uhaul complaints") to validate my feelings about Uhaul's poor customer service.
In a 24 hr period Mar 15-16:
Fuel ga ... Read More
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From: doc
State: ny
Posted: 03/23/2008
Subject: Additional wiring
Comment: A couple of years ago, I rented a trailor from a watertown NY office and although my wiring was compatable with U-Haul's they made me buy an additional piece of wiring. Being in the trailor business i knew that this piec ... Read More
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From: Joe
State: Missouri
Posted: 03/21/2008
Subject: CEO's cel number
Comment: Uhaul CEO Edward 'Joe' Shoen apparently gave out his cel # on the television show Inside Edition: 602-390-6525. Joe Shoen explained saying, "People can't get this organization to behave, I can." Sounds like a tv stunt ... Read More
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From: Robert
State: Texas
Posted: 02/29/2008
Subject: Fraudulent Claims
Comment: I rented a small truck for local. I opted out of the insurance because I was making a rather short trip. When I picked up the truck the employee refused to walk the truck for damage. When I returned the truck the same ... Read More
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From: Pam
State: Florida
Posted: 02/28/2008
Subject: U-Haul employment practices
Comment: I worked for U-Haul for 3 years, part-time. Just so you know, I have two college degrees and my full-time job is a paralegal with a very prestigious law firm. My husband was injured, so I took the part-time job because ... Read More
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From: Ken
State: Friesen
Posted: 02/08/2008
Subject: Thanks to Andrew, Leamington
Comment: I was browsing the rental agencies in S.W. Ontario. Leamington is the town next door. I actually was seeking the address of the U-Haul there. Thanks to Andrew, I Ain't Gonna Do It.
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From: angie
State: new york
Posted: 02/05/2008
Subject: crooked uhaul workers
Comment: I agree that a class action suit needs to be filed against U-haul. My problem took place at the office on 1224 N. Tryon Street in Charlotte, NC. I had a storage unit at the above location. I sent in my payment of $110 ... Read More
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From: Hiedi
State: Tennessee
Posted: 01/23/2008
Subject: Billing Practices
Comment: On 1/17/08 I visited the Uhaul storage location where I have rented a storage unit since 9/24/07. I paid for February's fees using my credit/bank card. The total due on my bill was $92.90. However, the next day, upon ... Read More
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From: Andrew
State: Leamington
Posted: 12/22/2007
Subject:
Comment: Recently I have encountered the single most unprofessional business experience
of my life dealing with the U-Haul company for truck and trailer rentals.
I am a 22 year old male from Leamington Ontario, a ... Read More
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From: nick lanza
State: pa
Posted: 12/07/2007
Subject: ripped off, mis quoted
Comment: I was quoted a price of 400,00, and when I arrived , the price became 650,00.When I complained, they told me when inventory is low, the price goes up.{which is a lie}, when I reserved the trailor, their was plenty of th ... Read More
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From: Renee
State: Tennessee
Posted: 11/29/2007
Subject: Customer Service
Comment: I had the small 4 ft trailer. those things are so light that a child could move it by hand. Anyway, the girl at U-Haul wanted me to back it into the spot, I CAN NOT back up a trailer. I told her this and I pulled it up t ... Read More
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From: Robert
State: Arizona
Posted: 10/22/2007
Subject: Billing Practices
Comment: We rented a Uhaul back in March of 2007 and made sure that we requested the insurance coverage. Well the worst happened and we were in an car accident. Nobody was sighted we gave them the Uhaul information that they told ... Read More
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From: Alva L. Hanns
State: Georgia
Posted: 10/15/2007
Subject: poor customer service
Comment: I recently rented a truck from Alabama to Georgia. Who ever booked my reservation booked me at 12 noon and nothing in Roanoke Alabama is opened at 12 noon. just so happen a lady was in the office working on the end of ... Read More
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From: Robert Thistlethwaite
State: Virginia
Posted: 10/15/2007
Subject: Uhaul needs to learn how to deal with customers!
Comment: We rented a truck and car trailer from Uhaul in Florida. To start with the place had nobody there that knew how to hook up the trailer. It was pouring rain and we were told we could wait until someone came from Tampa, wh ... Read More
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From: Sara
State: Virginia
Posted: 08/26/2007
Subject: Complaint Address
Comment: I had the worst experience with U-Haul. I'm advising whoever else that has had a complaint to write to the corporate office. The address is:
U-Haul International
P.O. Box 21510
Phoenix, AZ 85036
You ... Read More
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From: Eileen
State: Alabama
Posted: 06/11/2007
Subject: U-Haul
Comment: My daughter rented a U-Haul truck for a move. She picked up the truck and was given an address to return the truck, but, if the location was not convenient, she was given a number to call for a better location. She calle ... Read More
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From: Celia
State: Virginia
Posted: 04/02/2007
Subject: Uhaul
Comment: I wish to recommend that a Class Action Law Suit be brought against Uhaul. We have had three instances in the last 8 months. First one my daughter rented a small truck to pickup a sofa she had purchased, the truck shou ... Read More
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