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Uhaul Customer Complaints
Discussion Board
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Unsafe Vehicles. A review of consumer posts on the web regarding Uhaul reveal a number of complaints that they rent mechanically poor vehicles. The following is but an example: "The truck I rented did not have a 1st gear. The brakes worked very poorly. The brake lights, turn signals, and wiper did not work." Bronx, NY (02/06/2006).
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User Comments
The below comments were authored by users of this web site who are responsible for its content. MedLawPlus.com, Inc. has not verified the accuracy of the comments - complaints appearing on this page. Click here to add your comment to this thread.
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From: ronald
State: missouri
Posted: 11/13/2009
Subject: bad service from Uhaul
Comment: I rented a truck in Kansas city missouri to move to Carthage missouri.The person in Kansas city said when I turned the truck in Carthage missouri I would get my $100.00 deposit back I went to 2 place that are agenets for ... Read More
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From: TIM
State: nORTH cAROLINA
Posted: 11/05/2009
Subject: Contract-Billing Practices
Comment: READ YOUR CONTRACT!!! READ YOUR PAPERWORK!!! Everything you need to know is there! READ YOUR CONTRACT!
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From: Linda Ramos
State: Louisville,kentucky
Posted: 11/05/2009
Subject: Fraud to otain my bussiness
Comment: I rented not one but two trucks from u-haul and was promise one month free rental. upon signing my contract I indcated the size unit I would need and that it had to be air conditioning. It took three days for me to trave ... Read More
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From: kristy
State: georgia
Posted: 10/15/2009
Subject: dishonest practices
Comment: U-Haul dealer in Cumming claimed the gas tank was full when the truck left the lot when it was not. Then forced me, the renter, to drive the distance (6 miles) to add to the tank and charged the extra miles. Granted this ... Read More
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From: Dennis
State: Pennsylvania
Posted: 10/13/2009
Subject: gas gauge inoperative + no service
Comment: I'd like to know if anyone has found an avenue of complaint with U-Haul that works. Sounding off on this site might feel good, but it doesn't result in compensation or refunds.
In my case I rented a truck in Co ... Read More
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From: randy
State: tx
Posted: 10/04/2009
Subject: bostick time
Comment: bostick tire in temple tx sales uhaul tires the new 6/50/13 to his customers when i told him you cant do that he said its ok uhaul doest mined
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From: Victoria
State: Minnesota
Posted: 09/16/2009
Subject: Uhaul is UNSAFE
Comment: We rented a U-haul for the NIGHT and shortly after we picked it up at 4 pm, we discovered there were NO dash lights. Nothing. These morons just shrugged it off the next morning and told me "I must not have had the dimmer ... Read More
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From: susan
State: arknasas
Posted: 09/12/2009
Subject: all
Comment: I AM A DISABLE PERSON WHO HAD TO RELOCATE DUE TO MY SON'S HEALTH HE CANT GET OVER HEATED. WHEN I RENTED THE, UHAUL WAS NOT CHECKED OUTHAUL HAD A LADY.S CHECK BOOK AND PERSONAL ITEMS IN THE TRUCK GOOD THING I;M HONEST B ... Read More
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From: Karin
State: Quebec, Canada
Posted: 09/08/2009
Subject: Billing practices
Comment: UHaul located at the Esso in Beaconsfield Quebec is not an ethical joint. I rented an econoline for 6 hours and 61 kilometers. I left the vehicle after closure as the employee left 10 minutes early. The next day I got ch ... Read More
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From: Larry
State: Minnesota
Posted: 09/04/2009
Subject: Horrible Company/ Must Read!!!
Comment: I made a reservation from U-haul a month in advance. In that months time I have had my reservation through them switched from three different locations. Well the last switch they pulled on me was the day before move day. ... Read More
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From: Diane
State: California
Posted: 07/16/2009
Subject: U-Haul cancellation fee
Comment: I attempted to make a reservation with U-Haul and, after providing my credit card information, was told they would not rent to me because I was using a Ford Explorer to pull the trailer. I later discovered a $50 "cancel ... Read More
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From: Wesley Paulus
State: Las Vegas
Posted: 07/04/2009
Subject: communications
Comment: On June 9th 2009 I went in the Uhaul place on Rancho in Las Vegas to rent a 5X8 trailer. I was paying for it with a credit card that was in my wifes name which they would not accept so I used my debit card. The men hoo ... Read More
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From: Erik Tsou
State: Ca
Posted: 06/26/2009
Subject: Bad service
Comment: This complaints is about the poor device we had received.
We went to return the truck at 4045 Broadway in Oakland CA. Even though we have anticipated the poor traffic condition, we still arrived about 3 minutes late. ... Read More
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From: CHRIS
State: TEXAS
Posted: 06/18/2009
Subject: RIPPED OFF
Comment: IN DECEMBER 08 WENT TO U-HAUL IN ALIEF, TEXAS (HOUSTON)TO MAKE PAYMENT AND CHECK ON GOODS, WE TOLD THE MANAGER THAT WE HAD AN ISSUE BECAUSE THE BILLING UNIT AND OUR UNIT WERE NOT MATCHING UP. HE TOLD US AT THAT TIME HE W ... Read More
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From: Joe
State: Missouri
Posted: 06/17/2009
Subject: Response to Bob
Comment: Hey Bob, what affiliation do you have with UHaul? Hired consultant for public relations? Or are you just a concerned citizen who spends his free time cruising the internet looking to blast those who criticize UHaul? S ... Read More
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From: bob
State: texas
Posted: 06/17/2009
Subject: its all your fault
Comment: if you read up on anything before you signed it you would know exactly what your in for. there is no shady dealing or any shifty practices, its ignorant people who want to move for nothing, that a too much in a hurry to ... Read More
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From: Janet
State: FL
Posted: 06/03/2009
Subject: Broken down U-haul equipment
Comment: It has been stated by a u-haul employee on here that you do not rent broken down equipment but my husband rental a u-haul on 5-29-09 to move a distance of 32 miles. This was rented at 7:09 pm and by 8:15 the truck starte ... Read More
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From: cassondra armstrong
State: texas
Posted: 05/19/2009
Subject: watch out for the half day rental and charge
Comment: I reserved a 17’truck on Monday, March 23, 2009, I made my reservations over the phone, and I was told that a sales person would be calling me to confirm the reservation. Not a problem there.
Upon getting that ... Read More
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From: weslie
State: california
Posted: 05/18/2009
Subject: billing practices
Comment: I rented a trailer from uhaul and was told the charge would be 46.08. I returned the trailer the same day, in the same condition i rented it in and found an extra $15 charge on my credit card. they tried to say I didn' ... Read More
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From: Dianne
State: Missouri
Posted: 05/05/2009
Subject: Deception
Comment: I am a women and was making a move that would take about a 12 hour drive. I requested a 17 foot truck and stated in the reservation because I have never driven a truck of this size if a 17 foot was not available I would ... Read More
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From: Mark
State: Georgia
Posted: 04/25/2009
Subject: UHaul Consumer Relations/Reservations
Comment: My wife and I made a reservation for April 25th for a local GA move, pickup at 1:30pm. I received a call from a "Marvin" per the toll free number supposedly to confirm pick up time & location. He was instantly rude and s ... Read More
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From: frank
State: new york
Posted: 04/06/2009
Subject: letting moving companies rent trucks
Comment: i had tummons transportation move me to watertown and he showed up with a uhaul.He was very mean he was smoking marijuana on his breaks and he charged 1000$ for a local move
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From: Shar
State: Ohio
Posted: 03/22/2009
Subject: U-haul Mechanical Complaint
Comment: I had a horrible experience renting with U-haul. According to the sales associates, the van that I rented was supposed to be brand new, however when I drove the van, on many occasions it felt like I could not control the ... Read More
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From: JC
State: Alabama
Posted: 03/15/2009
Subject: U-Haul Phantom Traffic Ticket/Fee?
Comment: Interested in knowing if anyone else has experienced, after returning a U-haul rented moving truck back to U-haul, and after U-haul re-takes possession, later receiving notice that U-haul claims to have paid on your beha ... Read More
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From: Jen
State: Indiana
Posted: 03/12/2009
Subject: billing and customer service
Comment: We rented a truck from Uhaul and when I reserved it was told it would be $29 a day, when we went to pick it up they told me that it would cost us $49 a day, then we returned the truck and they called me the following day ... Read More
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From: Jacqui
State: Florida
Posted: 03/06/2009
Subject: Storage Rip off
Comment: My neighbor kindly rented a space for me at uhaul on Gandy Boulevard in Tampa, Florida in January of 2008. On March 5, I called to tell the manager that I would be moving out of state on the 11th. He already knew I was ... Read More
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From: Eric
State: Kansas
Posted: 02/12/2009
Subject: I agree
Comment: I am a former Uhaul GM from kansas city. I agree about the guarentee. It is a marketing ploy and only causes customers to get upset and managers having to be on the defensive all the time. I began explaining the real pro ... Read More
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From: richard
State: pa
Posted: 01/28/2009
Subject: YOU LIE
Comment: I just looked your contract up i work in horsham uhaul and they qouted you 650 for the trailer
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From: Grace
State: Pennsylvania
Posted: 01/20/2009
Subject: Poor customer service (no assistance via telephone)
Comment: Today was the first time I had to use a Uhaul company.
The male person that had answered the telephone all three times is very rude. I have questions about the availability of a 14' truck for later this month. He st ... Read More
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From: sandy
State: ohio
Posted: 12/27/2008
Subject: unfair,rude,waiting,arguing
Comment: The u-haul store in lima ohio on elida road.My daughter kristin hilleshiem called to check prices on how much it would cost to move to Missouri.She was quoted $850.00.She was not happy with the price,the manager of the s ... Read More
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From: cynthia
State: illinois
Posted: 12/26/2008
Subject: Billing Fraud
Comment: My experience was horrible. I was treated like someone who does not patronize the company. I rented a truck for 4 hours in which I was to return the truck at 6pm on 12/24/08. Since the location closed at 3pm, I was told ... Read More
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From: David
State: CA
Posted: 12/08/2008
Subject: U- Haul billing practices
Comment: I rented a truck for 1 day for $19.95 @.49 per mile. They said that they needed a credit card to secure the vehicle, so I gave them my AMEX. I told them that I would be using a different card to pay. No problem...yea rig ... Read More
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From: MSMAB
State: AL
Posted: 10/17/2008
Subject: All these complaints
Comment: First off let me tell ALL of you people something, this also includes the "former employees" of Uhaul as well who have complained on here
I have read the complaints, and yes I have to admit there are many. Some ... Read More
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From: charlene
State: California
Posted: 09/10/2008
Subject: uHaul fraudeulent practices
Comment: We rented a Uhaul trailer a year ago and the trailer flipped over. They are now trying to sue us for the cost of the trailer using false information. This organization is dishonest and something needs to be done. So when ... Read More
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From: do nt worry bout it
State: GEORGIA
Posted: 08/30/2008
Subject: UHAUL
Comment: The most ghetto place to order or rent a trailer, truck, dolly, and damn thang.UHAUL SUCKS..
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From: Jane
State: Colorado
Posted: 08/26/2008
Subject: U-HAUL DECEPTIVE PRACTICES
Comment: I got wholly and completely ripped off by U-Haul. They advertize that a 17 ft Easy Loading Mover truck is for 2-3 bedrooms which is what I had; no washer, no dryer, no refrigerator, no stove, etc. I sold most of my ite ... Read More
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From: mark
State: il
Posted: 08/18/2008
Subject:
Comment: i can't beleve how hard it is to rent a trailer for a explorer 2004 they should re-think there ways
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From: Daniel Din
State: CA
Posted: 08/08/2008
Subject: assult/ billing
Comment: I need someone to contact me about a manager that assalted me today at your roseville, Ca branch. His name is Sultan. He was arrested and brought to jail. I'm considering getting a lawer to persue this further. I am ... Read More
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From: Lorrie
State: MO
Posted: 08/06/2008
Subject: Faulty U-haul Trailer Tires
Comment: We rented a auto transport trailer to haul a vehicle behind my truck. We got down the road not even 1 mile and a tire blew out causing us to fishtail and jackknifing the pull vehicle and trailer. We ended up being toss ... Read More
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From: Scott
State: Al
Posted: 08/03/2008
Subject: U-haul: A must read !
Comment: I am a current assistant mgr in Dothan Al. I have been on the job 4 months now, and I can't take the corp pressure anymore. The way we have to treat customers is horrible. This is forced on us by Uhaul corp. If we dont m ... Read More
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From: jon
State: ny
Posted: 07/25/2008
Subject: me
Comment: also you can call the marketing comapny president of philadelphia joe thomas 2158066223. for more complaints or email him at joe_thomas@uhaul.com
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From: jon
State: ny
Posted: 07/25/2008
Subject: uhaul
Comment: i worked at uhaul for 5 years, and trust me they are not worried abotu any of your complaints. please do not blame the workers at the locations, it is all corporate pressure but on them to just increase that bottom line ... Read More
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From: Keith Irey
State: wa
Posted: 07/16/2008
Subject: Practices
Comment: We rented a 24 ft GMC. The truck was know to have problems and they rented it anyway. We got stuck over 6 times before the final time and it would not run. The tow truck driver said he had towed that same truck 4 time ... Read More
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From: Lee
State: WVA
Posted: 07/11/2008
Subject: Underhanded business owner
Comment: Rented a Uhaul truck from local business in Martinsburg, WVa, I won't give business name, but I will state don't get any Uhale's or for that matter any dealings with this local business owner, because I returned the uhal ... Read More
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From: karen
State: va
Posted: 07/04/2008
Subject: trailer killed my car
Comment: rented trailer w/ hitch instilation. same day i drove off the lot with the trailer my car dies. i need a jump start every time i want to re-start. u-haul claims they did nothing to the electric system in my car. WTF
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From: Koki
State: Ontario
Posted: 07/01/2008
Subject: Billing Practices
Comment: Essentially what has happened to me is that I rented a truck for $20, drove it 70KM at $0.49/KM, for insurance, and ended up with 2 charges on my credit card for the amount of $150, which was nowhere near the $80 I expec ... Read More
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From: Nicole
State: CT
Posted: 06/28/2008
Subject: Rude Employee
Comment: I went in to give them my new address and contact information so they can contact me if any problems with my storage unit should arise.Not only was the man working behind the counter rude, but he refused to help me. When ... Read More
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From: Wilbert
State: NJ
Posted: 06/21/2008
Subject: Air Conditioning
Comment: I just moved from WV to NJ and was very upset that the 26ft. u-haul we rented did not even have air conditioning,could not believe this as the truck was a 2008 and only had about 600 miles on it.When we returned the truc ... Read More
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From: Shannon
State: CA
Posted: 05/31/2008
Subject: NY Jay where r the ph #s u mentioned posting?
Comment: i'll wanted to call that uhaul for fun
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From: Shannon
State: CA
Posted: 05/31/2008
Subject: CEO ph# 602-390-6525
Comment: Nope never called back.
Everyone keep posting this phone number to keep it at the top. It is apprently BS that he will return phone clals even though his message says he will.
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From: Peter
State: Michigan
Posted: 05/27/2008
Subject: FRAUD FUEL CHARGE
Comment: I rented a truck for a one-way move. The truck had 1/2 tank of gas (4/8 as haul would say) and I was to return the truck with 1/2 tank. I did just that. My Wife and daughter were a wittness to this. I was instructed to d ... Read More
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From: Jay
State: NY
Posted: 04/15/2008
Subject: Unproffesional
Comment: where to start?
this was the most memorably awful interaction with a company i have ever had. from the moment i set foot into the u-haul office it was one disastrous interaction after another. i never would have gues ... Read More
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From: carl
State: ca
Posted: 04/02/2008
Subject: 602-390-6525
Comment: nope they stil haven't called back yet. his greeting says he checks messages frequently but apprently it's bs. doubt he will never call.
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From: Dave
State: ORE
Posted: 03/26/2008
Subject: CEO ph# 602-390-6525
Comment: Let's keep posting this number. I left a message today asking Mr Shoen to call back, wonder if I will. Anyone else get return calls from him?
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From: Shannon
State: CA
Posted: 03/26/2008
Subject: Uhaul employees unprofessional, rude, dishonest
Comment: Well I can only say that I am happy to find this website, (actually found several by googling "uhaul complaints") to validate my feelings about Uhaul's poor customer service.
In a 24 hr period Mar 15-16:
Fuel ga ... Read More
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From: doc
State: ny
Posted: 03/23/2008
Subject: Additional wiring
Comment: A couple of years ago, I rented a trailor from a watertown NY office and although my wiring was compatable with U-Haul's they made me buy an additional piece of wiring. Being in the trailor business i knew that this piec ... Read More
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From: Joe
State: Missouri
Posted: 03/21/2008
Subject: CEO's cel number
Comment: Uhaul CEO Edward 'Joe' Shoen apparently gave out his cel # on the television show Inside Edition: 602-390-6525. Joe Shoen explained saying, "People can't get this organization to behave, I can." Sounds like a tv stunt ... Read More
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From: Robert
State: Texas
Posted: 02/29/2008
Subject: Fraudulent Claims
Comment: I rented a small truck for local. I opted out of the insurance because I was making a rather short trip. When I picked up the truck the employee refused to walk the truck for damage. When I returned the truck the same ... Read More
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From: Pam
State: Florida
Posted: 02/28/2008
Subject: U-Haul employment practices
Comment: I worked for U-Haul for 3 years, part-time. Just so you know, I have two college degrees and my full-time job is a paralegal with a very prestigious law firm. My husband was injured, so I took the part-time job because ... Read More
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From: Ken
State: Friesen
Posted: 02/08/2008
Subject: Thanks to Andrew, Leamington
Comment: I was browsing the rental agencies in S.W. Ontario. Leamington is the town next door. I actually was seeking the address of the U-Haul there. Thanks to Andrew, I Ain't Gonna Do It.
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From: angie
State: new york
Posted: 02/05/2008
Subject: crooked uhaul workers
Comment: I agree that a class action suit needs to be filed against U-haul. My problem took place at the office on 1224 N. Tryon Street in Charlotte, NC. I had a storage unit at the above location. I sent in my payment of $110 ... Read More
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From: Hiedi
State: Tennessee
Posted: 01/23/2008
Subject: Billing Practices
Comment: On 1/17/08 I visited the Uhaul storage location where I have rented a storage unit since 9/24/07. I paid for February's fees using my credit/bank card. The total due on my bill was $92.90. However, the next day, upon ... Read More
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From: Andrew
State: Leamington
Posted: 12/22/2007
Subject:
Comment: Recently I have encountered the single most unprofessional business experience
of my life dealing with the U-Haul company for truck and trailer rentals.
I am a 22 year old male from Leamington Ontario, a ... Read More
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From: nick lanza
State: pa
Posted: 12/07/2007
Subject: ripped off, mis quoted
Comment: I was quoted a price of 400,00, and when I arrived , the price became 650,00.When I complained, they told me when inventory is low, the price goes up.{which is a lie}, when I reserved the trailor, their was plenty of th ... Read More
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From: Renee
State: Tennessee
Posted: 11/29/2007
Subject: Customer Service
Comment: I had the small 4 ft trailer. those things are so light that a child could move it by hand. Anyway, the girl at U-Haul wanted me to back it into the spot, I CAN NOT back up a trailer. I told her this and I pulled it up t ... Read More
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From: Robert
State: Arizona
Posted: 10/22/2007
Subject: Billing Practices
Comment: We rented a Uhaul back in March of 2007 and made sure that we requested the insurance coverage. Well the worst happened and we were in an car accident. Nobody was sighted we gave them the Uhaul information that they told ... Read More
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From: Alva L. Hanns
State: Georgia
Posted: 10/15/2007
Subject: poor customer service
Comment: I recently rented a truck from Alabama to Georgia. Who ever booked my reservation booked me at 12 noon and nothing in Roanoke Alabama is opened at 12 noon. just so happen a lady was in the office working on the end of ... Read More
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From: Robert Thistlethwaite
State: Virginia
Posted: 10/15/2007
Subject: Uhaul needs to learn how to deal with customers!
Comment: We rented a truck and car trailer from Uhaul in Florida. To start with the place had nobody there that knew how to hook up the trailer. It was pouring rain and we were told we could wait until someone came from Tampa, wh ... Read More
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From: Sara
State: Virginia
Posted: 08/26/2007
Subject: Complaint Address
Comment: I had the worst experience with U-Haul. I'm advising whoever else that has had a complaint to write to the corporate office. The address is:
U-Haul International
P.O. Box 21510
Phoenix, AZ 85036
You ... Read More
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From: Eileen
State: Alabama
Posted: 06/11/2007
Subject: U-Haul
Comment: My daughter rented a U-Haul truck for a move. She picked up the truck and was given an address to return the truck, but, if the location was not convenient, she was given a number to call for a better location. She calle ... Read More
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From: Celia
State: Virginia
Posted: 04/02/2007
Subject: Uhaul
Comment: I wish to recommend that a Class Action Law Suit be brought against Uhaul. We have had three instances in the last 8 months. First one my daughter rented a small truck to pickup a sofa she had purchased, the truck shou ... Read More
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DISCLAIMER
The above is provided for informational purposes only and is NOT to be relied upon as professional advice. The information presented on this site comes without any warranty of correctness and, therefore, should not be relied upon. This service is not a substitute for the advice of a professional. No attorney client relationship is created through use of this site.
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