Network Solutions Complaints

• Class Action Case. "Florida resident Chris McElroy has launched a class action lawsuit against Network Solutions LLC and the Internet Corp. for Assigned Names and Numbers (ICANN), alleging Network Solutions 'immediately registers for itself any domain name that consumers provide to Network Solutions in order to determine whether the domain name is available.'" Link (Story dated Feb 27, 2008.) The allegation appears to be that Network Solutions conspires with ICANN to block users who search for domain names on the Network Solutions site from then registering said domain name with a cheaper competitor such as GoDaddy.
• FTC Action. "The settlement, made public Wednesday by the FTC, concludes the FTC's investigation into VeriSign for alleged deceptive marketing practices. Under the settlement, Network Solutions is prohibited from falsely stating that a domain is about to expire, or that a domain name transfer is a renewal. VeriSign must also pay consumers who fell prey to the alleged scheme under terms of a class action lawsuit settled previously." Link (Story dated September 24, 2003.)
• Web Hosting Complaints. "A couple of months ago, several of (Network Solution's) servers crashed, and our website was down for over 2 weeks before we were allowed to upload it." Link. Another complaint--"First, Network Solutions sold me the wrong package. Their Advanced Unix package, for some reason, did not meet my needs. * * * I had to wait almost two days for Network Solutions to generate a new CSR and another two or three days for the certificate installation!" Link.
• Better Business Bureau page on Network Solutions complaints.

The below comments were authored by users of this web site who are responsible for its content. MedLawPlus.com, Inc. has not verified the accuracy of the comments - complaints appearing on this page.

• From: derek
  State:CO
  Posted: 06/28/2010
  Subject: Transfer process very misleading
  Comment: Be prepared to read confusing Network Solutions email and website info when attempting to transfer one's domain name from Network Solutions to another registrar. I'm glad I finally decided to transfer my domain names now ... Read More

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• From: Greg
  State:CA
  Posted: 02/19/2010
  Subject: No Customer Service
  Comment: If you like frustration, just call network solutions.
  They put a clients hosting account and url in separate accounts, would not let me merge them and after 3 weeks of the client calling...the accounts are still not ... Read More

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• From: Dave
  State:NY
  Posted: 12/22/2009
  Subject: Webmail hosting service loses emails
  Comment: My email using the Network Solutions web client consistently loses emails from my inbox. Often they are moved to the Trash folder even though I do nothing to delete the email. On occasion I retrieve an email from the Tra ... Read More

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• From: Michael
  State:Florida
  Posted: 10/07/2009
  Subject: customer service
  Comment: While network solutions bombards its customer with new or additional services, I have consistently had problems logging onto their system to manage my account. When I asked to change my password, they emailed a web addre ... Read More

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• From: Fernando Camacho Lotero
  State:Colombia, South America
  Posted: 07/07/2009
  Subject: Network Solutions transfered control over to my ex server.
  Comment: Myhosting.com in Canada happened to be a Network Solutions reseller, thus obtaining all control of all my domains I had previously purchased directly from Network Solutions to myhosting.com. It was a great inconvinience ... Read More

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• From: Charles Dixon
  State:WV
  Posted: 06/27/2009
  Subject:
  Comment: I subscribed to Watch Dog Services for a year from Network Solutions. I chose not to renew. about four weeks prior to the expiration date I started to received DAILY reminder notices of the expiration. After expiratio ... Read More

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• From: Doug
  State:Tennessee
  Posted: 05/07/2009
  Subject: Billing Practice
  Comment: Just a word of warning. My company chose not to renew its website with Network Solutions. What a surprise to learn they billed our credit card the month AFTER the expiration. When I called, they refused to refund the ... Read More

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• From: Michael
  State:California
  Posted: 03/05/2009
  Subject: Billing Practices
  Comment: Had my domain set to auto renew. When I got notification in on Jan 10 that they were going to renew my domain (not due to expire until March) I immediately contacted them to not renew and to transfer my domain to GoDaddy ... Read More

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• From: Nackman
  State:New York
  Posted: 02/27/2009
  Subject: Network Solutions Gold VIP Discounts
  Comment: We are investigating complaints that Network Solutions is engaging in deceptive practices by failing to apply GOLD VIP volume discounts to customers.
  For mopre information or to log a complaint, contact:
  
  Jef ... Read More

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• From: Joe
  State:Missouri
  Posted: 09/02/2008
  Subject: Followup to yesterday's post
  Comment: Network Solutions user support finally emailed me today, three days after I sent in the complaint about the email being down. Yes, my email now works again but they have lost about six hours worth of business email. It ... Read More

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• From: Joe
  State:Missouri
  Posted: 09/01/2008
  Subject: No Help Button For Email Service
  Comment: Network Solutions hosts only one service for me--email for one domain. I've had a positive experience for over a year until this weekend when the email went down for around six hours. I logged into the web mail URL for ... Read More

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