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iPhone Complaints--Lawsuit
Batteries, Text Messaging and other complaints
- Post your own comment.
- Battery Lawsuit. Given the titanic level of hype surrounding the launch of the iPhone, one should not be surprised that the actual product did not live up to the hype for some people. However, it is surprising that within weeks of the launch we already have the first class action lawsuit filed against Apple. The suit involves the iPhone battery. The crux of the complaint is the alleged nondisclosure of the fact that "The iPhone is a sealed unit with its battery soldered on the inside of the device so it cannot be changed by the owner." If you have a problem with the iPhone battery (which many early users have reported), it necessary to ship the entire unit back to Apple. With other cel phones, the user merely obtains a new battery and pops the old out of the phone. And this from New York: "Officials in New York state asked Apple Inc. on Monday to change its iPhone design to allow consumers to replace their own batteries, just days after lawyers in Illinois filed a class-action lawsuit over the same complaint. Apple charges customers a US$79 fee to replace the iPhone battery, which is sealed inside the phone... ."
- AT&T International Roming Charges Lawsuit. "Apple Inc. is facing yet another class-action lawsuit over its iPhone, this time from a New York State resident who claims the company failed to adequately disclose to consumers that the handset is locked to AT&T's network and that using the device internationally would result in substantial data roaming charges. * * * Approximately two weeks after purchasing his iPhone, Kliegerman traveled to Mexico for a week where he continued to use his iPhone to check emails and surf the web. [He thought data use was free with the iPhone.] Upon returning from Mexico, Kliegerman claims to have received a bill from AT&T with $2,000 in international data roaming charges." Link.
- iPhone user complaints reported on the web. As with any brand new product, there are bugs and deficiencies in the iPhone reported by users including: (a) lack of a memory expansion slot to increase the stingy basic memory, (b) low call and speaker phone volume, (c) slow download speeds on AT&T network (which is currently the only network you can use the iPhone on), (d) short battery life between charges, (e) problems with text messaging. Note: the iPhone supports SMS messaging but not MMS messages.
- There are reports of a software update already being issued by Apple for its newest version of the iPhone that attempts to fix some of the problems.
- For positive reviews of the iPhone, here is one from David Pogue of the NY Times and another from USA TODAY's Ed Baig & Jefferson Graham.
- Apple Users Talking Class-Action Lawsuit Over iPhone Locking (story 9-30-07).
User Comments
The below comments were authored by users of this web site who are responsible for its content. MedLawPlus.com, Inc. has not verified the accuracy of the comments - complaints appearing on this page. Click here to add your comment to this thread.
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From: Joe
State: MO
Posted: 05/12/2008
Subject: iPhone battery life
Comment: Apple has settled a class action lawsuit in Canada that alleged misleading statements from Apple about the battery life of the iPhone.
"According to a court document, the Cupertino-based company is offering cred ... Read More
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From: HUGH
State: WA
Posted: 04/03/2008
Subject: iPhone Complaints
Comment: I was lured by the "cool stuff" this phone can do! However, after one month the cool factor is gone and the flaws are starting to really piss me off.
Problems are as follows:
1. No snooze for calendar ... Read More
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From: CATHY
State: TEXAS
Posted: 03/26/2008
Subject: UNDECIDED (HELP)
Comment: Well as i read the comments & so forth im undecided on whether i would like an iphone now..but do u actually think its worth me getn? write me to my email (kittykatishere@yahoo.com) with responses..title it iphone so i w ... Read More
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From: Joe
State: Missouri
Posted: 03/20/2008
Subject: flash update
Comment: Looks like Adobe is backtracking on building a flash player for the iPhone, see Link. Foun ... Read More
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From: Brandi
State: Michigan
Posted: 03/20/2008
Subject: Can't call the police!
Comment: I have had my iPhone for less then a year and already I have sent it back twice and visited the Apple store for repair issues. The most recent issue is the touch screen. The touch just stopped working last night! As a re ... Read More
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From: Joe
State: Missouri
Posted: 03/19/2008
Subject: iphone complaints
Comment: It appears Apple is addressing at least some of the user complaints with the iPhone. "Remember Steve Jobs' complaints that no version of Adobe's Flash Player is right for for the iPhone? It looks like Adobe agrees--t ... Read More
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From: Angela
State: Defaz
Posted: 02/12/2008
Subject: at&t unethical rebates
Comment: They offered me 100% mail-rebate on my 3 bluetooths that I bought w/ my VISA. I mailed all required including the bar code that I cut off from the packaging box. After a few weeks that I mailed all required they sent me ... Read More
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From: Ben
State: NJ
Posted: 02/09/2008
Subject: iPhone Overseas Data Roaming Charges
Comment: AT&T iPhone Roaming Charges $7,757.29 Incident. I am a Cingular AT&T customer for the last 5 years with 2 family accounts including 7 mobile phone numbers for my wife and 5 kids. I switched my Mobile phone from Blackber ... Read More
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From: Nancy
State: Califorina
Posted: 11/12/2007
Subject: Speaker & bad customer service
Comment: I just took my Iphone in today since my speakers wont work after talking to 3 yes 3 people on the support line who said it could be traded in but after I drove 30 min to get to the apple store I was told that since the ... Read More
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From: Jeremy
State: texas
Posted: 11/01/2007
Subject: iphone
Comment: The iphone works well for me , a traveling salesman. I do wish the speaker volume and ring volume were much louder.The mute switch on the side is completely unnecessary and bothersome, turns off in your pocket making you ... Read More
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From: john
State: texas
Posted: 10/22/2007
Subject: poor iphone quality
Comment: Iphone failures with frequent system freeze ups, slow time keeping on iphone clock thta gets worse as battery runs down, and the possible chemical leaching from the phone materials are outragious. I had 2 AT&T iphone - 1 ... Read More
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From: angela
State: ca
Posted: 10/09/2007
Subject:
Comment: At&t is an awful phone company to begin with. Their dsl department made me an oral promise when my term was up to continue my intro low rate, but it raised the rate unknown to me until I checked out the website bill.
Read More
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From: dennis
State: ca
Posted: 09/30/2007
Subject: att and iphone
Comment: dear jogde if you find an attorney about this matter about att and iphone please let me know you cant belive the pain and suffering att has put me though
dennis
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From: Jack Wershbale
State: Louisiana
Posted: 09/30/2007
Subject: Apples iphone is a cancer
Comment: My iphone is less than two weeks old and somehow Apple managed to fry it! That's right my iphone is dead and does not work because of something Apple did involving one of their updates. It does not shut off--it cannot be ... Read More
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From: Jorge
State: New York
Posted: 09/20/2007
Subject: iPhone
Comment: I bought the iphone because I needed to have internet connectivity as much as possible due to my profession (physician) and the way the iPhone did it seemed just the best way. I paid 600 dollars and signed up with ATT fo ... Read More
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From: sarah
State: Texas
Posted: 09/14/2007
Subject: Poor Apple customer services
Comment: I had bought two iphone afew days after they came out. One of the phones in the first week had a battery problem which lasted less han half a day without using it. After i had to get that serviced and returned back, th ... Read More
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From: K
State: Virginia
Posted: 09/14/2007
Subject: Price Drop
Comment: Is there someone out there who is a lawyer, who is in the same predicament as those of use who purchased the iPhone when it came out, who can start a class-action lawsuit against Apple? I am furious about this $200 price ... Read More
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From: Rod Garr
State: FL
Posted: 09/11/2007
Subject: iPhone Battery life
Comment: I am concerned about international roaming and battery life. BUT I just bought my phone and have up t 14 days to take it back to AT&T...what does everyone think? Keep it or Return it...?
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From: LA
State: Florida
Posted: 09/08/2007
Subject: Crap Phone
Comment: Have had to return two defective phones. AT&T doesn't know what Apple is doing and Apple doesn't know what AT&T is doing. I absolutely hate this crap piece of phone.
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From: Dawn
State: DE
Posted: 09/08/2007
Subject: price drop
Comment: I agree with you, however I WILL never buy another apple product! I hold true to my word, apple has lost me as a customer for good..
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From: David
State: Alabama
Posted: 09/07/2007
Subject: iphone rebate debacle - buyer beware
Comment: Ok, my iphone purchase missed the refund deadline by 4 calendar days. So no refund/rebate for me, I may receive a coupon for $100 to buy more Apple products; hmmm, but $100 does not even cover a bluetooth headset for my ... Read More
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From: Nicolaas
State: CA
Posted: 09/07/2007
Subject: iphone
Comment: I love my iphone....there are some issues with blue tooth ad the ipod feature....BUT I bought my iphone about 1 month ago and now losing 200 bucks!!! Come on!!!
However iphone is going to give you $100 back in store ... Read More
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From: Thomas
State: Tennessee
Posted: 09/06/2007
Subject: What a fool I am!
Comment: WOW, Apple pulled one over us! I for one who have three teenagers will never ever purchase another item from APPLE PERIOD. I paid $599.00 for a phone, 2 months later APPLE lowers the price by $200.00! APPLE will never ... Read More
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From: Caroline
State: Texas
Posted: 09/06/2007
Subject: My iphone discontinued
Comment: Wow! Two months, 3 hours in line to be one of the first to own an iphone and today Apple discontinued my 4 gig model. Worse, it lowered the price of the 8 gig to LESS that I paid. Apple should at least provide a free u ... Read More
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From: Maria Wiest
State: VA
Posted: 09/06/2007
Subject: Tech Issues and Price Drop
Comment: I have had my iPhone for over a month now. there are numerous issues with it. For example:
1. absentce of copy/paste
2. no way of calling a number from the notes
3. low speaker volume
4. extremely low bat ... Read More
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From: sy
State: ca
Posted: 08/27/2007
Subject: freezing problems with everything
Comment: the volume and connection problems would have been tolerable but the point that my iPod features are virtually useless now has pissed me off. my songs repeat and can't back up or shuffle. when my alarm comes on I can't ... Read More
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From: MELISSA
State: TX
Posted: 08/27/2007
Subject: IPHONE SPEAKER
Comment: NONE OF MY FAMILY OR FRIENDS PREFER TO TALK TO ME ON MY IPHONE. THE SPEAKER SOUNDS DISTORTED AND SCREECHING. I CANNOT HEAR THE OTHER PERSON EVEN WHEN MY VOLUME IS ON HIGH. I NORMALLY TALK ON "SPEAKER" QUITE OFTEN, BUT ... Read More
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From: Meredith
State: NY
Posted: 08/27/2007
Subject: IPHONE battery is awful
Comment: I fully charge my battery and don't make any calls but it still runs out in about 4 hours standby. What gives? And I can't hear when people call me. I'm a bit upset with my $600 piece of machinery.
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From: Mike
State: CA
Posted: 08/15/2007
Subject: dead mic and dead headset speaker
Comment: I just came from apple store and they are sending my unit to the factory for repair. I cannot hear the person I'm talking to on the other side of the line, the only time I hear the person on the other side is when I go ... Read More
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From: Ronnie
State: Mississippi
Posted: 08/07/2007
Subject: I Sold My I-Phone
Comment: I had my 8 Gig I-Phone for less than a month....just sold it on Ebay last night. I loved the concept of the phone but I lost too many features that come with any traditional phone you can buy on the market. Things I di ... Read More
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From: David
State: Florida
Posted: 08/06/2007
Subject: Operation Manual
Comment: A $600.00 phone that does not come with a operations Manual, you would think that at this price it would be included. I downlaoded the PDF version from the web site but it in incomplete. I recently had the screen freeze ... Read More
Click here to add your comment to this thread.
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