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Apple iPhone Complaints--Lawsuit
Batteries, Text Messaging and other complaints
- Post your own comment.
- Battery Lawsuit. Given the titanic level of hype surrounding the launch of the iPhone, one should not be surprised that the actual product did not live up to the hype for some people. However, it is surprising that within weeks of the launch we already have the first class action lawsuit filed against Apple. The suit involves the iPhone battery. The crux of the complaint is the alleged nondisclosure of the fact that "The iPhone is a sealed unit with its battery soldered on the inside of the device so it cannot be changed by the owner." If you have a problem with the iPhone battery (which many early users have reported), it necessary to ship the entire unit back to Apple. With other cel phones, the user merely obtains a new battery and pops the old out of the phone. And this from New York: "Officials in New York state asked Apple Inc. on Monday to change its iPhone design to allow consumers to replace their own batteries, just days after lawyers in Illinois filed a class-action lawsuit over the same complaint. Apple charges customers a US$79 fee to replace the iPhone battery, which is sealed inside the phone... ."
- AT&T International Roming Charges Lawsuit. "Apple Inc. is facing yet another class-action lawsuit over its iPhone, this time from a New York State resident who claims the company failed to adequately disclose to consumers that the handset is locked to AT&T's network and that using the device internationally would result in substantial data roaming charges. * * * Approximately two weeks after purchasing his iPhone, Kliegerman traveled to Mexico for a week where he continued to use his iPhone to check emails and surf the web. [He thought data use was free with the iPhone.] Upon returning from Mexico, Kliegerman claims to have received a bill from AT&T with $2,000 in international data roaming charges." Link.
- iPhone user complaints reported on the web. As with any brand new product, there are bugs and deficiencies in the iPhone reported by users including: (a) lack of a memory expansion slot to increase the stingy basic memory, (b) low call and speaker phone volume, (c) slow download speeds on AT&T network (which is currently the only network you can use the iPhone on), (d) short battery life between charges, (e) problems with text messaging. Note: the iPhone supports SMS messaging but not MMS messages.
- There are reports of a software update already being issued by Apple for its newest version of the iPhone that attempts to fix some of the problems.
- For positive reviews of the iPhone, here is one from David Pogue of the NY Times and another from USA TODAY's Ed Baig & Jefferson Graham.
- Apple Users Talking Class-Action Lawsuit Over iPhone Locking (story 9-30-07).
User Comments
The below comments were authored by users of this web site who are responsible for its content. MedLawPlus.com, Inc. has not verified the accuracy of the comments - complaints appearing on this page. Click here to add your comment to this thread.
From: Joe
State:Missouri
Posted: 09/03/2009
Subject: AT&T network
Comment: iPhone users overload AT&T network. Users irate. Tell me you didn't see this coming.
From: Joe
State:Missouri
Posted: 08/24/2009
Subject: Salon article
Comment: My evil iPhone, article from Salon magazine.
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From: Joe
State:Missouri
Posted: 07/16/2009
Subject: iPhone 3G problems
Comment: Is Bluetooth "another suspect in the widening catalog of speed and signal problems reported with the iPhone 3GS and the iPhone 3G / iPod touch combination. * * * It seems that both Bluetooth and Wi-Fi share the same ant ... Read More
From: Judi
State:Indiana
Posted: 04/12/2009
Subject: P.O.S. Total waste of money don't bother!
Comment: This thing sucks!
Can't video
Can't sound record
30day return policy was a lie it's 14
Can't fwd txts
Ringtones can only be bought after buying a membership with iTunes
Has more apps and toys to ... Read More
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From: Indiana
State:New York
Posted: 03/27/2009
Subject:
Comment: It is an interesting Consumer awakeing article
From: Bob
State:CO
Posted: 01/08/2009
Subject: Fewer Bars in More Places: AT&T Network Upgrades Degrade Service for 2G Phones
Comment: For those who use the first generation of the iPhone, we shoud all AT&T and complain about this: http://www.ofb.biz/safari/article/512.html
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From: mary jones
State:east Orange n,j
Posted: 11/04/2008
Subject: just bought the iphone today
Comment: After getting home with the phone the volume would not increase, so I went to the web to find solutions and found all these complaints. i will be returning this phone in the mourning, less than 24 hrs. i hope to get a fu ... Read More
From: Joe
State:Missouri
Posted: 09/27/2008
Subject: iPhone battery case
Comment: A federal judge in Illinois has tossed a lawsuit against Apple alleging that consumers were lied to relative to the iPhone battery life. The plaintiff alleged Apple's "purposeful and fraudulent concealment to purchasers ... Read More
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From: Jay
State:California
Posted: 09/08/2008
Subject: Apple iphone ripoff
Comment: My son's 2G iphone's touchscreen started having issues with certain areas not responding to touch in less than a month after the 1 year apple warranty. So I went to the Apple Store and complained about it. Here are the r ... Read More
From: Jaclyn
State:Tennessee
Posted: 09/07/2008
Subject: Sadly Disappointed!
Comment: I had the first iPhone which worked pretty well. Unfortunately, it was stollen. So, I waited until the 3G came out. I can barely use the phone. Nothing else works!! What's the deal? I'm not stupid, in fact a compute ... Read More
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From: Mike K
State:PA
Posted: 09/05/2008
Subject: Low volume
Comment: I have the 1st generation IPhone with ver 2.0 software and the ring volume sucks. Most of the time you don't even hear the phone ring. I can't listen to voice messages through the speaker, I have to have the phone to my ... Read More
From: Philip
State:California
Posted: 09/02/2008
Subject:
Comment: the battery runs out in the middle of the day with routine use; there are frequent dropped calls in the middle of the conversation; muffled phone reception
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From: Philip
State:California
Posted: 09/02/2008
Subject:
Comment: the battery runs out in the middle of the day with routine use; there are frequent dropped calls in the middle of the conversation; muffled phone reception
From: Bruce
State:Kentucky
Posted: 09/02/2008
Subject: Repair charges
Comment: I purchased an IPhone less than a year ago and had a problem with external speaker not working around 3 to 4 weeks after purchase. The phone was sent off for repair and returned several days latter. The problem returned ... Read More
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From: cheryl
State:maryland
Posted: 08/29/2008
Subject: cannot use for business because calls are dropped
Comment: here is how i start a business call on my iphone : "i am on a iphone and it looses calls all the time so let's switch to my landline".
if i am mobile, i preface every call with "sorry, i have an iphone and we ma ... Read More
From: Carol
State:Utah
Posted: 08/28/2008
Subject: dropped calls and poor speaker
Comment: I almost hate my iphone. It is the old one that cost so much money. My husband has the 3g and the speaker on it is a little better than mine. I can't use my speaker phone because it is so poor and no one can hear me (or ... Read More
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From: Daniel
State:Canada
Posted: 08/22/2008
Subject: iphone
Comment: The Iphone is a big piece of crap. Poor reception, poor batterey life, cannot send pictures with text, poor camera, no java/flash, alot of dropped calls. DO NOT GET ONE! ive had mine for a few days and already thinking o ... Read More
From: Spencer
State:UT
Posted: 08/17/2008
Subject: Taxes
Comment: They have to charge that taxes because it is California law that you get charged tax on the full retail price, or non-contract price. When you got you phone for $199 it was doing a contract extension making the phone che ... Read More
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From: Joe
State:Missouri
Posted: 08/15/2008
Subject: CNET story on 3G's reception problems
Comment: "Reception problems with the iPhone 3G are occurring in towns and cities across the U.S., based on readers' responses this week to CNET News' request for more information about their balky phones. More information has t ... Read More
From: Joe
State:Missouri
Posted: 08/14/2008
Subject: Swedish magazine article on iPhone
Comment: "Spotty wireless broadband connectivity for some of Apple Inc.'s new iPhones most likely results from a hardware problem introduced during mass production, a Swedish technical magazine reported Wednesday. Ny Teknik, Swe ... Read More
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From: cm
State:ca
Posted: 08/04/2008
Subject: sales tax
Comment: PURCHASED THE NEW IPHONE AT THE APPLE STORE OVER THE WEEKEND AND PAID THE $199. THEN COME TO FIND OUT THEY CHARGED ME $30 IN SALES TAX, WHEN QUESTIONED THEY SAID BECAUSE TO PHONE IS REALLY $399 AND THAT'S WHAT I HAVE TO ... Read More
From: Ike
State:Maryland
Posted: 07/17/2008
Subject:
Comment: I have never in my life seen or used a phone as bad as the iphone, and AT&T. I was with T-mobile for 9 years and was satisfied with the service. How foolish I feel for jumping ship because of the iphone. Some of the prob ... Read More
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From: Jeff Maier
State:California
Posted: 07/15/2008
Subject: Apple iPhone prices vs advertising
Comment: Apple advertises that the iPhone is 199 and 299, however if you are not eligible for an upgrade the phone is 399 and 499. This is not half the price as stated in Apples ad on television.
This is false advertising.
Read More
From: Rayme
State:Florida
Posted: 07/04/2008
Subject: 14 days return conflict with 30 days service agreement cancellation period and AT&T monopoly over service
Comment: First 14 days return policy is not disclosed in service agreement, and not properly disclosed in receipt (only shows up on the back of the purchase receipt). Keep in mind that when you purchase an iphone at a AT&T retail ... Read More
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From: Joe
State:Misouri
Posted: 06/24/2008
Subject: women with long nails
Comment: According to this article, women with long nails are unable to use the iPhone touch screen because it relies upon electrical charges emitted by your bare fingertip. ... Read More
From: Joe
State:Missouri
Posted: 06/18/2008
Subject: Samsung Instinct
Comment: The first reviews on the new Samsung Instinct (an iPhone clone) are out. Here is a review from PC Magazine.
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From: Frank
State:Washington DC
Posted: 06/09/2008
Subject: I miss T-Mobile
Comment: To be honest I have nothing but good things to say about my Iphone, however I have never in my life had a phone service as bad as AT&T wireless (I have even lived in Ghana and Nigeria).
I just came back from a ... Read More
From: Joe
State:Missouri
Posted: 06/09/2008
Subject: New iPhone price
Comment: From today's USAToday--"So get ready for iPhone 2.0: On Monday Apple (AAPL) is widely expected to introduce a zippier version that will operate on both a faster AT&T network, and speedier networks internationally. The pr ... Read More
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From: Henry
State:California
Posted: 06/05/2008
Subject: If I only knew about the iPhone...
Comment: I purchase this "Rotten Apple" on May 8th. Upon entering the At&t store I looked at a few phones and the sells person said that all there phones had a 30 day return/exchange policy.
I finally decided on the iph ... Read More
From: Ethan
State:California
Posted: 05/24/2008
Subject: Reception and Sound Quality
Comment: The basics are the basics. No matter how many bells & whistles a phone may have, the fundamentals have to be in place when it comes to great cell reception and sound quality with the ear piece. It is no secret that the A ... Read More
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From: roper
State:London
Posted: 05/20/2008
Subject: iphone
Comment: I was about to purchase the iphone but after reading these comments, have decided against it as the iphone is a complete waste of time and money. This must be the reason why there is none in stock in the UK. They must ... Read More
From: Joe
State:MO
Posted: 05/12/2008
Subject: iPhone battery life
Comment: Apple has settled a class action lawsuit in Canada that alleged misleading statements from Apple about the battery life of the iPhone.
"According to a court document, the Cupertino-based company is offering cred ... Read More
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From: HUGH
State:WA
Posted: 04/03/2008
Subject: iPhone Complaints
Comment: I was lured by the "cool stuff" this phone can do! However, after one month the cool factor is gone and the flaws are starting to really piss me off.
Problems are as follows:
1. No snooze for calendar ... Read More
From: CATHY
State:TEXAS
Posted: 03/26/2008
Subject: UNDECIDED (HELP)
Comment: Well as i read the comments & so forth im undecided on whether i would like an iphone now..but do u actually think its worth me getn? write me to my email (kittykatishere@yahoo.com) with responses..title it iphone so i w ... Read More
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From: Joe
State:Missouri
Posted: 03/20/2008
Subject: flash update
Comment: Looks like Adobe is backtracking on building a flash player for the iPhone, see Link. Foun ... Read More
From: Brandi
State:Michigan
Posted: 03/20/2008
Subject: Can't call the police!
Comment: I have had my iPhone for less then a year and already I have sent it back twice and visited the Apple store for repair issues. The most recent issue is the touch screen. The touch just stopped working last night! As a re ... Read More
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From: Joe
State:Missouri
Posted: 03/19/2008
Subject: iphone complaints
Comment: It appears Apple is addressing at least some of the user complaints with the iPhone. "Remember Steve Jobs' complaints that no version of Adobe's Flash Player is right for for the iPhone? It looks like Adobe agrees--t ... Read More
From: Angela
State:Defaz
Posted: 02/12/2008
Subject: at&t unethical rebates
Comment: They offered me 100% mail-rebate on my 3 bluetooths that I bought w/ my VISA. I mailed all required including the bar code that I cut off from the packaging box. After a few weeks that I mailed all required they sent me ... Read More
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From: Ben
State:NJ
Posted: 02/09/2008
Subject: iPhone Overseas Data Roaming Charges
Comment: AT&T iPhone Roaming Charges $7,757.29 Incident. I am a Cingular AT&T customer for the last 5 years with 2 family accounts including 7 mobile phone numbers for my wife and 5 kids. I switched my Mobile phone from Blackber ... Read More
From: Nancy
State:Califorina
Posted: 11/12/2007
Subject: Speaker & bad customer service
Comment: I just took my Iphone in today since my speakers wont work after talking to 3 yes 3 people on the support line who said it could be traded in but after I drove 30 min to get to the apple store I was told that since the ... Read More
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From: Jeremy
State:texas
Posted: 11/01/2007
Subject: iphone
Comment: The iphone works well for me , a traveling salesman. I do wish the speaker volume and ring volume were much louder.The mute switch on the side is completely unnecessary and bothersome, turns off in your pocket making you ... Read More
From: john
State:texas
Posted: 10/22/2007
Subject: poor iphone quality
Comment: Iphone failures with frequent system freeze ups, slow time keeping on iphone clock thta gets worse as battery runs down, and the possible chemical leaching from the phone materials are outragious. I had 2 AT&T iphone - 1 ... Read More
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From: angela
State:ca
Posted: 10/09/2007
Subject:
Comment: At&t is an awful phone company to begin with. Their dsl department made me an oral promise when my term was up to continue my intro low rate, but it raised the rate unknown to me until I checked out the website bill.
Read More
From: dennis
State:ca
Posted: 09/30/2007
Subject: att and iphone
Comment: dear jogde if you find an attorney about this matter about att and iphone please let me know you cant belive the pain and suffering att has put me though
dennis
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From: Jack Wershbale
State:Louisiana
Posted: 09/30/2007
Subject: Apples iphone is a cancer
Comment: My iphone is less than two weeks old and somehow Apple managed to fry it! That's right my iphone is dead and does not work because of something Apple did involving one of their updates. It does not shut off--it cannot be ... Read More
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