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Cox Communications Complaints
Bandwidth limits, service cutoff, billing issues, and more
- Post your own comment.
- Cox DMCA Takedown Notices. According to web reports, Cox has been shutting off internet access for selected customers telling them that Cox received a DMCA takedown notice from third parties. Allegedly, the customer downloaded a file with material violating someone's copyright. Well, that's hitting a fly with a sledgehammer. The DMCA requires ISPs to do much less than shut off a customer's internet access.
- Broadband Use Caps. What makes the Cox DMCA takedown action fishy is that Cox recently announced the institution of caps on monthly broadband use by customers but the caps are generous: "Cox Communications started phasing in hard usage limits in February, and now a majority of that company's subscribers are limited to downloading 2 gigabytes a day--the equivalent of about two compressed feature-length movies or about 400 MP3 songs." Link. Putting two and two together, do you think it is possible that Cox is using the DMCA takedown notice as ruse to cut off internet access for his use customers??? Only supposition but one has to wonder.
- There are other complaints against Cox on the web regarding billing disputes. See here and here. That's not unusual for a company the size of Cox but something to keep an eye on. They appear to have successfully resolved all complaints filed against them with the BBB, or at least for the most recent reporting period from September 2008.
User Comments
The below comments were authored by users of this web site who are responsible for its content. MedLawPlus.com, Inc. has not verified the accuracy of the comments - complaints appearing on this page. Click here to add your comment to this thread.
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From: Sue
State:Calif
Posted: 10/14/2009
Subject: Cox either blames you for thier problems or tells you they will take care of it but never dose
Comment: I too am having problems with Cox Communications, A FREE offer is costing me about $200.00.
I have been using them for over 17 years, Have always had problems with their internet service, then was told that I would s ... Read More
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From: Lou
State:California
Posted: 09/11/2009
Subject: Cox Communications service and billing
Comment: Cox Communications may well be the most dishonest cable company I've ever dealt with. Within two weeks of doubling my monthly rate to $165 (which they did because my promotional period expired), my television went comple ... Read More
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From: Genevieve
State:Nevada
Posted: 06/24/2009
Subject: Internet Webmail inaccessible 3 times in 2 months
Comment: Cox Communications has been unreliable three times in two months. Twice,their servers were down for maintenance and they could have alerted us to that on the log-in page. Instead I problem-solved to no avail before calli ... Read More
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From: RC
State:Oklahoma
Posted: 04/28/2009
Subject: Cox is a scam.
Comment: Just bought a new home and opted to go with Cox for my cable and internet service. I called for installation and was told that the homeowners beforehand had cox and that I didn't need installation and to come pick up my ... Read More
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From: Joseph
State:Missouri
Posted: 10/02/2008
Subject: Cox three strikes policy
Comment: Cox enforces acceptable use policy, lies to its customers--a scathing article by John Timmer of ARS ... Read More
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