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Charter High Speed Internet Service
Complaints
User Comments
The below comments were authored by users of this web site who are responsible for its content. MedLawPlus.com, Inc. has not verified the accuracy of the comments - complaints appearing on this page. Click here to add your comment to this thread.
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From: Christy
State:MI
Posted: 05/12/2008
Subject: Internet Problems
Comment: We started using Charter internet in Dec07/Jan08. We connected using a Zoom modem. The modem had been unplugged from the power source on a couple occassions without a problem. However, on March 4, 2008, the modem was unp ... Read More
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From: Jason
State:WI
Posted: 04/29/2008
Subject: Charter Outage
Comment: Charter refuses to repair our service. They are indeed dolts, and should be sold for breach of contract. They should be sued for breach of contract.
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From: Beth
State:Oregon
Posted: 04/28/2008
Subject: Charter Comm. Billing Practices
Comment: I cancelled Charter service Mar. 17, 2008. I received a refund check from Charter sometime in April for $130. I received an email from Charter Apr. 4, 2008 reporting a $0 balance on my account. Apr. 27, 2008 I received ... Read More
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From: Will
State:SC
Posted: 04/24/2008
Subject: Charter Communications poor service
Comment: Our cable TV & internet went out. We called Charter and they wanted us to take time off work to wait on the infamous 4 hr window. Just getting to that point required 3 phone calls, talking to 2 supervisors, and some of t ... Read More
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From: Michael
State:IL
Posted: 04/01/2008
Subject: Speaking of stealin' wireless....
Comment: Just to be able to post this comment about Charter's High Speed Internet Service, I am "borrowing" my neighbors service. If I had to guess the percent that I have any service to use, I would be generous to say that I ca ... Read More
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From: Francis
State:Georgia
Posted: 04/01/2008
Subject: Charter Communications Internet Services
Comment: I had Charter as my ISP for several years (no other choice) and I started having problems with my modem connection (the modem was losing its connection at random).
I called to report the problem and the customer serv ... Read More
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From: Ashley
State:Tennessee
Posted: 03/13/2008
Subject: Charter Srvice/Billing
Comment: The WORST service ever! Not only do I not get 5 meg as I am paying for, I probably don't even get 3. The service always goes out and considering I work from home and must have the internet to work I lose out on alot of m ... Read More
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From: anne
State:NC
Posted: 02/22/2008
Subject: we'll have to put all the complaints together and sue the terrible company
Comment: Every time I saw Charter still puts all the cheating ads on TV, it makes me sick!!
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From: Ray
State:Louisiana
Posted: 01/14/2008
Subject: High Speed Internet..Or WHAT??
Comment: I consider myself pretty computer savvy and experienced at resolving most problems that arise. However, I’ve been monitoring my internet speed now for over 6 months. I have been paying for 5megs, at $49.95 per month. Bot ... Read More
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From: Ruth
State:Michigan
Posted: 12/28/2007
Subject: Crappy service for $62.99/mo
Comment: Service is absolutely horrible. Since my "high-speed" internet also runs my phones when Charter cable/internet is out my phones dont work either. They have the worst customer service I have ever experienced. Having the i ... Read More
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From: Matt
State:TN
Posted: 12/12/2007
Subject: Charter Internet
Comment: 1-314-965-0555 to reach their corporate office.
They throttle internet service.. was getting under 1mbps-10mbps. I pay for 10mbps, and I wouldn't be so upset if it didn't go under 1mbps at times!!! Usually never ... Read More
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From: Linda
State:Georgia
Posted: 12/05/2007
Subject: Charter high speed internet service--complaints
Comment: I changed my high-speed internet service to CHARTER on
Nov. 20th, 2007. I immediately started having viruses
from the moment Charter's modem was placed on my computer. My computer completely shut down by the 28 ... Read More
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From: karen
State:California
Posted: 11/29/2007
Subject: High Pressure Sales Tactics for New Phone Service
Comment: I am an outraged customer who is sick to death of Charters' high pressure sales tactics. I have told their call center reps time and time again to put me on their DNC list, to no avail. They have called me incessantly, d ... Read More
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From: Jolene
State:CT
Posted: 11/16/2007
Subject: I Can Help
Comment: I know that there are many of you out there with complaints, but we are here to help you. I work for Charter in their customer loyalty department. If you want I can try to resolve your issues for you and will stay with y ... Read More
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From: Mona
State:TN
Posted: 10/22/2007
Subject: Trying to obtain Triple Play offer
Comment: We have been trying for three years now to obtain services through Charter Communications, specifically the "Triple Play Offer", without any resolution. We live approximately three miles from Charter Communications offi ... Read More
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From: Josh
State:SC
Posted: 10/08/2007
Subject: Internet Service Disruption
Comment: At the beginning of service I had no problems, then the internet started to go down. I even changed the cable modem and router (twice) and the problem continues. Sometimes a website loads sometimes doesn't. It is ridicul ... Read More
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From: Bob
State:MA
Posted: 10/02/2007
Subject: Internet Speed
Comment: INCREDIBLE ---------------- I pay for 3m/s and get bogged down often. I went to Charter Speed test site and it shows my download speed to be 'near' 3m/s -- HOWEVER, when I use other speed test sites like McAffee's, they ... Read More
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From: Lisa
State:Alabama
Posted: 09/14/2007
Subject: Charter Internet Services
Comment: I have been having problems with Charter Communications ever since I ordered their services. It all started when I ordered the biggest package with Internet all for $79.98 a month. My internet was suppose to be $19.99 ... Read More
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From: Francine
State:GA
Posted: 08/19/2007
Subject: Inconsistent internet service
Comment: REPORT Charter to the BETTER BUSINESS BUREAU! They have a ridiculously low number of complaints logged against them. My service has been virtually non existant since June. They consistently promise to fix it and just ... Read More
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From: Laura
State:GA
Posted: 07/17/2007
Subject: Charter Communications internet service
Comment: I have made numerous calls, emails and "online chats" with Charter. I have reported them to the Better Business Bureau twice. I have never had "high speed" service. Their so-called free email accounts have sent my email ... Read More
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From: Sharon
State:CA
Posted: 06/29/2007
Subject: High Speed internet service
Comment: I have been having ongoing problems with my internet service since April. It is now June 29th. It started with my service only being available from 10p - 6a. I now have no service at all. Charter sent out a technician ap ... Read More
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From: yolanda
State:california
Posted: 04/09/2007
Subject: Verizon DSL
Comment: Verizon dsl promotions dont believe them. you will be charged more without telling you down the line and more charges will be added. They do not like losing a customer all they know is to add money .
A news sta ... Read More
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From: Dave Edmonds
State:California
Posted: 03/09/2007
Subject: Overall service and connection
Comment: I too have been unhappy with the Charter service. Being a Network Engineer by job I had tracked down the issue on my cable line to another customer that had turned on an active dhcp server on the cable line. When I tried ... Read More
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From: Chris
State:CA
Posted: 02/20/2007
Subject: Charter High Speed Internet Service
Comment: I am denied access to HS internet service from 6-10AM every single day. It happens like clockwork! If I turn my computer on at 7AM and try to connect, I can't (IE cannot display the webpage). I leave the computer on, ... Read More
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From: Rui
State:Zhang
Posted: 02/01/2007
Subject: Charter really pissed me off
Comment: I searched Charter and saw this promotion of 3mb high speed internet with a price of 19.99 for the first 6 months. I am wise to ask at first about installation charge and I got 49.99. I accepted that and they installed t ... Read More
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Disclaimer, User Comments
The above comments were authored by users of this web site who are personally responsible for its content. MedLawPlus.com, Inc. has not verified the accuracy of any comment - complaint and does not otherwise endorse the content of same.
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