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Charter Communications Complaints
Hidden Modem Rental Fee
- My complaint. In August 2006, I responded to a Charter advertisement to receive digital cable, broadband internet, and unlimited local and long distance calling as a package for $99.97 per month. No mention was made of a rental fee for the modem when I ordered the service via telephone from Charter. The first install of the broadband internet didn't work right, intermittent connection. Thinking the modem provided by Charter might be subpar, I purchased one myself. The second technician who came out from Charter got the internet working properly and took back the Charter modem telling me it would be removed from my bill. After reading complaints about Charter online in December 2006, I found that some customers complained of being charged for a modem they in fact owned. A review of my Charter bill revealed a line item reading: "3m Down/256k Up, Includes: Modem Lease". A person at the Charter call center told me that "yes" I was being charged $2.96 per month for a modem I already owned. She promised to credit my account for the next bill. It has not arrived yet. We shall see.
Joseph Raymond Email
St. Louis, MO
User Comments
The below comments were authored by users of this web site who are responsible for its content. MedLawPlus.com, Inc. has not verified the accuracy of the comments - complaints appearing on this page. Click here to add your comment to this thread.
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From: Deb
State: Michigan
Posted: 04/15/2008
Subject: Billing and customer service
Comment: I have been a Charter customer for years. Basically if one wants any outside communication or entertainment in my neighborhood they must have Charter. The Dish does not work because of the high winds and weather in Centr ... Read More
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From: Elizabeth
State: Oregon
Posted: 02/22/2008
Subject: Lease Fee for
Comment: I signed up for service in Sept '03 under a deal that included a 'free' modem (still have the original flier in fact). This modem went bad and was replaced in Aug '07 with NO mention of lease fees or anything else (I ha ... Read More
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From: Russell
State: SC
Posted: 02/12/2008
Subject: modem charges
Comment: $700.00 plus for a modem that I paid in full for up front. then come to find out years later I've been paying every month for the DAMN THING. After hours of phone time, and I mean hours, the last thing I get from them is ... Read More
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From: Clem
State: California
Posted: 02/08/2008
Subject: Charter erases customer's email accounts
Comment: Forgot to mention that Charter erased fourteen thousand customer's email accounts by mistake in late January 2008. They sent everyone affected an email saying they would credit their accounts by $50!!
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From: Clem
State: California
Posted: 02/08/2008
Subject: Charter service rates
Comment: Does anyone know where I can find a copy of Charter Communication's service rates for cable tv and internet services? I just received this month's bill and noticed they raised their rates significantly. I wanted to revie ... Read More
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From: Eric
State: TX
Posted: 08/05/2007
Subject: Charter modem lease letter - 2nd time trying to bill me now
Comment: This is the second time Charter has tried to start billing me for cable modem lease. I can't remember if the first time around I was sent a letter or it appeared on my bill. In any case I just got a letter from Charter ... Read More
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From: Barbra Lloyd
State: Texas
Posted: 08/03/2007
Subject: dealing with charter
Comment: don't deal with 800 number, call you local office and get in touch with someone there.
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From: Tiffany
State: GA
Posted: 07/31/2007
Subject: Charter--Modem Rental Fee
Comment: We had been with Charter for two years, having both cable and high speed Internet. We had our own modem, but upon receipt of our first bill, we realized they were charging us for renting one of their modems. We called ... Read More
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From: Joe Raymond
State: MO
Posted: 02/09/2007
Subject: where to take your complaint
Comment: One organization I have found useful is the Better Business Bureau. They have an online complaint system. Also, it's my understanding that the FTC regulat ... Read More
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From: Karen
State: (none given)
Posted: 02/09/2007
Subject: broken modem
Comment: Saw your letter online and just had to tell you what happened to me. This is pricless.
I had so much trouble with Charter (like you did) that I finally cancelled my service with them for High Speed Internet and ... Read More
Click here to add your comment to this thread.
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