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Charter Communications Complaints--Billing Practices
The $99.97 package special for digital cable, high speed internet, and phone
- My complaint. In August 2006, I saw the following advertisement online: "$99.97 when you buy broadband internet, phone & TV w/ Charter www.charter.net". Checked further online to confirm the offer was $99.97 per month for broadband internet access, telephone including unlimited nationwide calling, and digital cable television. As it appeared to be a very attractive deal, I promptly called Charter and accepted their offer. The phone was installed along with the digital cable; however, it took two visits from a technician to get the cable internet hookup to work. Finally solved, I was happy with the service until the first bill arrived: $217.78! I thought the sales person on the phone told me installation was free; however, the bill contained a $49.99 charge for installation. As I cannot find documentation of the offer of free installation, I'll eat that charge. Then there was a prorated partial month service of $14.92 (for my prior cable plan). Nonetheless, this leaves $52.90 unaccounted for as an overbill. Further study of the Charter billing detail indicates that I was charged $48.98 for long-distance which were supposed to be included in the $99.97 flat fee. I have called Charter's billing department and emailed their customer service department without having the billing problem resolved.
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Others out there. I fail to believe this is an isolated problem. Charter is a big company with, I assume, standardized billing software. If I was incorrectly billed for telephone long distance, I think it is reasonable to assume that others were similarly overbilled.
Joseph Raymond
St. Louis, MO
The below comments were authored by users of this web site who are responsible for its content. MedLawPlus.com, Inc. has not verified the accuracy of the comments - complaints appearing on this page.
Older Comments
From: Pete
State:Mass
Posted: 10/27/2009
Subject: Charter
Comment: I had the full bundle package removed on June09 because of lack of money. ( I was never behind ) I decided to reconnect back on 28AUG and had to pay a $35 reconnect fee and I agreed on the 99.97 bundle package and payed ... Read More
From: tammy
State:tennessee
Posted: 10/21/2009
Subject: worst company
Comment: In my opinion charter comm. is the worst company i have ever dealt with. They are more concerned with money than their customers. Our bill keeps going up no explanation no help, just rude people on the phone. Don't trust ... Read More
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From: Mick
State:Alabama
Posted: 10/16/2009
Subject: general comment
Comment: I've heard the EXACT same dialog each and every time I either call Charter support, or have an on-line chat. Quite honestly, I'm confident that is because you are always dealing with someone in a country outside the USA ... Read More
From: Dave
State:Illinois
Posted: 09/22/2009
Subject: Sales people Misrepresent offer
Comment: Same thing happened to me, Charter rep going door to door selling the telephone service. Had my total bill with him. Gave me a figure for total service including the new phone service for 1 year. It was nearly identical ... Read More
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From: sylvia sanders
State:303 So Hilgard Street
Posted: 09/10/2009
Subject: Billing, service, collection, they owe me money
Comment: I decided to no longer have charter as my provider for my phone and internet because when I called to ask for the best price after paying the regular price for three months they refused saying they no longer offered any ... Read More
From: Kimberly
State:Missouri
Posted: 08/03/2009
Subject: Class Action Law Suit
Comment: I'm in! Class Action Law Suit - go for it - you have my support. They are horrible at doing "whatever".
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From: mae
State:southcarolina
Posted: 07/20/2009
Subject: lost payment
Comment: I paid my bill like i always do with my debit card 178.04.. on june19,2009.On june 22 my cable was turned off without notice. Ihave tried to get this cleared up on the phone but it is impossible but after many calls I g ... Read More
From: Devon
State:Washington
Posted: 05/02/2009
Subject: False Advertising, Misrepresentation of Cost
Comment: Charter is still continuing the practice of advertising "promotional" prices without specifically labeling them as such. In addition, they continue to advertise prices to the GENERAL PUBLIC which are actually only actua ... Read More
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From: Barbara Van Dyck
State:Wisconsin
Posted: 03/30/2009
Subject: Billing Practice
Comment: According to the last comment, which stated that payment in full in April covers all of May.
I paid in February, the full amount, and figured it would cover the month of March per the billing practices staement on t ... Read More
From: paula
State:michigan
Posted: 03/17/2009
Subject: charter charter charter
Comment: i hope theres enough room here. why cant you get hold of a supervisor when you call 1 888 get charter? there arent any! why dont they train their telephone operators to actually HELP a customer? because there are plenty ... Read More
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From: william
State:South carolina
Posted: 03/17/2009
Subject: Overbilling
Comment: Offer of 99.95 per month for package and free installation. Billed for installation and now am being billed at $160.00 a month, not the agreed to $99.95
From: Catherine
State:Missouri
Posted: 03/15/2009
Subject: billing practices and rudeness!
Comment: I have been cheated on my bill. Nobody at charter customer service seems to know what they are doing. They tell you one thing and then do another. There is also a guy that worked at the Arnold Mo. store who is verrrry ... Read More
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From: annette sharp
State:michigan
Posted: 03/14/2009
Subject: incorrect billing causing disconnect
Comment: very poor customer service !!!
I was unable to resolve problem and I am still without service !!!
I am still recieving offers , even talked to supervisor , had set date to reconnect---- a few minutes la ... Read More
From: Katrina
State:Virginia
Posted: 03/12/2009
Subject: 99.97 bundle package is NOT 99.97
Comment: I have been with Charter since Nov. Now at first they were great. So in Feb I switched and got the bundle package. Wrong thing to do... First I was told that I would have telephone 4 19.99... Lie #1, then I was told ... Read More
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From: B
State:Michigan
Posted: 03/09/2009
Subject: 147.94 a month my ***
Comment: So one night I get a call from Charter. It's one of their sales people offering me a great deal since I didnt have their telephone service. Now, we carry the highest speed 'net, all channels available and a DVR. The s ... Read More
From: Sandra
State:Georgia
Posted: 03/09/2009
Subject: Disconnected my service - WRONG ADDRESS
Comment: I was THRILLED to get to work from home on Wed March 4 2009! At noon I noticed a Charter van outside my home and the tech was doing something to my cable box. I didn't think anything about it, left my house for an erra ... Read More
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From: Richard
State:Washington
Posted: 03/07/2009
Subject: Fraud, Misrepresentation, Breach of K
Comment: Contracted with Charter approximately one month ago. Paid for six months service, all activation and installation charges. Didn't lease anything from Charter, bought my own equipment. Now they send me a "refund" check ... Read More
From: Ed
State:mo
Posted: 03/02/2009
Subject: The worst customer service
Comment: Charter communications must have the worst customer
service in the US. I been on the phone about every 3 or 4 days for the last 3 weeks trying to get a billing
problem solved. I have talked to 8 different people< ... Read More
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From: Joe
State:Missouri
Posted: 03/01/2009
Subject: They Suck
Comment: My problems started November of 2008, I paid over $400.00 with a balance of $2.65, 10 Days later get a bill for $209.79, I was like WTF called they said they disconnected ($60.00) @ the pole which is a lie as two of my t ... Read More
From: nathan
State:wisconsin
Posted: 03/01/2009
Subject: charter can suck my cock
Comment: Charter you're a bunch of cheapskatin' fucks who do nothing but try to rape your customers with overly high bills and a 80 year old sack to lick on. I suggest you go to your CEO, pull off his pants and start licking his ... Read More
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From: David
State:mass
Posted: 02/27/2009
Subject: charter
Comment: THis company has been terrible for a long time. fraudulent billing, extreamly terrible service. extreamly poor customer service. I even turned to satalite, Same thing.... you will not escape the bad tv service you experi ... Read More
From: Nat
State:AL
Posted: 02/27/2009
Subject: Charter corruption
Comment: I am experiencing the exact same thing and why don't we all get together and form a class action lawsuit against them? Before they go bankrupt?
I openened an account in December. Was charged $109. Then still in Decem ... Read More
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From: Antonio
State:South Carolina
Posted: 02/23/2009
Subject: Beware of Scam
Comment: Charter will say anything to get your business. They promised me the $99.99 deal. Which included the phone service, internet as well as cable. I really didn't need the phone. But the sellsman said I would be saving more ... Read More
From: Charles
State:Michigan
Posted: 02/14/2009
Subject: billing and screwing with your service
Comment: Charter is the most jacked up company that I have ever seen. Not only do they just "charge" things that they dont inform you of, They start or stop there on demand and dont even explain it to you as to why! They said the ... Read More
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From: charles w
State:va
Posted: 02/02/2009
Subject: Charter TV service
Comment: Charter communications on the eastern shore of virginina is the most deplorable, poorly managed company that i have every been involved in during my 73 years, worked in purchasing for twenty six years and have never see ... Read More
From: Renia
State:Michigan
Posted: 01/31/2009
Subject: deceptive, unfair, monopoly!!!!
Comment: I have been arguing,and fighting with Charter for years, they quote a price of $116.00 I sigh a contract and I get my bill and it is over $140.00, I call and can't speak to anyone ENGLISH, They NEED to be regulated, they ... Read More
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From: juan
State:california
Posted: 01/22/2009
Subject: reply to disgruntled outsource
Comment: First off you prob dont even speak english which is major complaint from our customers, then you transfer them to us cause you couldnt speak right and dont understand anything thats why you transfer them cause your not " ... Read More
From: Paul
State:Louisiana
Posted: 01/18/2009
Subject: Charter Corp Office Number
Comment: Anyone who is tired of dealing with 800 get charter.. here is their corp office number 314-965-0555
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From: Paul
State:Louisiana
Posted: 01/18/2009
Subject: Extra Charges
Comment: Recently charter had cut my cable off due to a billing error on their end... After they came back out to hook my cable back up, I get a bill charging me $50.00 for hooking my cable back up $25.00 for digital cable and $2 ... Read More
From: BoB
State:WI
Posted: 01/10/2009
Subject: xCharter worker plazz read it well save u $$
Comment: I did work for Charter Communications for some time buy looking at must of this posts we are traind to handle calls just like this and know just what to say to you..and if we didnt do it,, we are out the door.. I never n ... Read More
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From: CharterHater
State:Massachusetts
Posted: 01/06/2009
Subject: Charter is the WORST
Comment: They do not know how to run a business. I hope they go bankrupt soon so a real company can take over their cable infrastructure. What a gold mine they have and they are totally blowing it. They couldn't run a lemonade st ... Read More
From: Stan
State:Massachusetts
Posted: 01/04/2009
Subject: Billing Practices
Comment: AVOID CHARTER!!! They will tell you anything to get your business, tell you you are locked for 12 months and then increase your bills every 3 months. Very Poor business practices. Also, if you contract for "X" GB this ... Read More
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From: Kelly
State:Texas
Posted: 01/01/2009
Subject: Charter Communications Billing Practices and poor cust. service
Comment: Charter cable customer service is absolutely terrible. Over the last 4-5 years that we had Charter we have experienced several nightmares. First a tree fell across the street and brought down the power and cable lines. C ... Read More
From: Patricia
State:Texas
Posted: 12/30/2008
Subject: Charter
Comment: I called Charter on 6/12/08 to get services connected due to a flyer promoting services for a great price. I called to get the services connected and they charged me a total of $309 which I did not hesitate to pay with m ... Read More
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From: Charter Employee
State:MINNESOTA
Posted: 12/25/2008
Subject: Billing and channel 4
Comment: Charter Bills a month in advance april to may covers may when paid in full nothing in april your bill was pro-rated....also Channel 4 is not going anywhere its advertised by Belio Corp...who owns channel 4 that Charter w ... Read More
From: pat
State:mo
Posted: 12/25/2008
Subject: KMOV
Comment: I can't believe you are not doing whatever it takes to carry a major network. This is a channel with many prime time shows. If Channel 4 is no longer a part of your lineup I will no longer be a customer.
I am sure t ... Read More
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From: Cynthia
State:Missouri
Posted: 12/24/2008
Subject: kmov tv
Comment: I want to inform charter cable if they do not carry kmov channel 4 in st louis mo I will cancel my cable and go to dish
From: stephanie
State:tennessee
Posted: 12/24/2008
Subject: discimanating
Comment: I WOULD LIKE TO MAKE THIS FORMAL COMPLAINT, TO WHOM IT MAY CONCERN, I HAVE A 15 DAY GRACE PERIOD OF MY BILL TO BE PD BY STARTING THE 10TH OF THE MONTH, WHICH WOULD TAKE ME TO THE 25 TH OF DEC, JUST BECAUSE OF IT BEING CH ... Read More
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From: RODNEY
State:mo
Posted: 12/23/2008
Subject:
Comment: I will not do without channel 4
From: Adam
State:Missouri
Posted: 12/22/2008
Subject: Idiots at Charter
Comment: Wake up people who subscribe to Charter. They are running a monopoly here. My family has been a member of Charter for as many years as I can remeber. Where do I start their pricing is outrageous. Second they will not ... Read More
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From: sally
State:missouri
Posted: 12/22/2008
Subject: kmov availability
Comment: I am a Charter customer and I would be very disappointed if kmov and other local chanels that I receive now were no longer available me. I hope this problem is corrected before it becomes another problem for both of us. ... Read More
From: Dave Miller
State:missouri
Posted: 12/22/2008
Subject: channel 4
Comment: We have been a charter customer for years, channel 4 is the station we watch most of the time.
If you feel it is necessary to cancel channel 4 then we will have no choice but to get cabel from a different company.
Read More
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From: Brian
State:MO
Posted: 12/22/2008
Subject: Steve GM for channel 4
Comment: You have to do what it takes to keep channel 4 on the air. That is the most station I watch it has my wifes soaps it has my other shows on that station. I love channel 4 news.You take that channel from me and I will go t ... Read More
From: william
State:mo
Posted: 12/22/2008
Subject: kmov channel 4
Comment:
I see as DEC 31 I wont have channel 4.I think you should have asked us if we wanted that service. I mean add it to are bill before you stop that kind of service.we pay for everything else .why didn't we get ... Read More
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From: Pat
State:Missouri
Posted: 12/22/2008
Subject: Losing Channel 4 news and programing
Comment: I am upset over the fact that a company like charter has such control over their customers that gives them the ability to remove services that we believe we paid for and have a right to keep. Charter has many people in a ... Read More
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Go To Page 2, Charter Complaints
Go To Page 3, Charter Complaints
Disclaimer, User Comments
The above comments were authored by users of this web site who are personally responsible for its content. MedLawPlus.com, Inc. has not verified the accuracy of any comment - complaint and does not otherwise endorse the content of same.
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