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Charter Communications Complaints--Billing Practices
The $99.97 package special for digital cable, high speed internet, and phone
- My complaint. In August 2006, I saw the following advertisement online: "$99.97 when you buy broadband internet, phone & TV w/ Charter www.charter.net". Checked further online to confirm the offer was $99.97 per month for broadband internet access, telephone including unlimited nationwide calling, and digital cable television. As it appeared to be a very attractive deal, I promptly called Charter and accepted their offer. The phone was installed along with the digital cable; however, it took two visits from a technician to get the cable internet hookup to work. Finally solved, I was happy with the service until the first bill arrived: $217.78! I thought the sales person on the phone told me installation was free; however, the bill contained a $49.99 charge for installation. As I cannot find documentation of the offer of free installation, I'll eat that charge. Then there was a prorated partial month service of $14.92 (for my prior cable plan). Nonetheless, this leaves $52.90 unaccounted for as an overbill. Further study of the Charter billing detail indicates that I was charged $48.98 for long-distance which were supposed to be included in the $99.97 flat fee. I have called Charter's billing department and emailed their customer service department without having the billing problem resolved.
- Others out there. I fail to believe this is an isolated problem. Charter is a big company with, I assume, standardized billing software. If I was incorrectly billed for telephone long distance, I think it is reasonable to assume that others were similarly overbilled.
Joseph Raymond
St. Louis, MO
User Comments
The below comments were authored by users of this web site who are responsible for its content. MedLawPlus.com, Inc. has not verified the accuracy of the comments - complaints appearing on this page. Click here to add your comment to this thread.
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From: Ryan
State: Wisconsin
Posted: 05/13/2008
Subject: Charter Billing Practices
Comment: I sign up for a 12-month plan....guaranteed price for internet and cable for those 12 months. Six months goes by, and they jack the price up. I call...they hang up on me. I call back, and I am shuffled through FOUR diffe ... Read More
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From: Christopher
State: TN
Posted: 05/12/2008
Subject: Charter Communications Billing Practices
Comment: I am also having problems with Charter - to the tune of several hundred dollars! I owed them $44 in January due to credit I received for an area outage of nearly two weeks, so I had the Internet installed. I completely ... Read More
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From: steve
State: california
Posted: 05/12/2008
Subject: CHARTER = A JUNK SERVICE & DISHONEST TOO!
Comment: I have had all the same issues as Joseph and I am thoroughly disgusted with the way I have been treated. It began with the promise of a package of 118 a month bundled in phone and internet. Immediately I noticed (after V ... Read More
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From: Don
State: MN
Posted: 05/11/2008
Subject: Billing Practices
Comment: Lies, Billing problems on all of Charters Services. 12 Month contracts become four, I have had a lots of problems with Charter Billing. They promise to make changes and never do. This is a dishonest company.
I don't ... Read More
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From: Carol
State: Wisconsin
Posted: 05/04/2008
Subject: Charter Service Fiasco
Comment: This is long, so bear with me. I have had Charter basic cable for many years. Then in March of this year I was offered to work from home. So, I called Charter and got their "bundle"...internet, phone and digital cab ... Read More
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From: Paul
State: WI
Posted: 05/01/2008
Subject: Customer Service with Charter Communications
Comment: Recently relocated from one house to another, and received very inadequate response time like the others. Contacting customer service after 7:00PM CST directs the client to an area in the Philippines where the dialogue ... Read More
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From: Barry
State: Alabama
Posted: 04/27/2008
Subject: Billing
Comment: Several years ago Charter (gave) us 3 or 4 new channels and went up on our bill by $4 or $5 .
Now we have lost about 10 more channels and guess what? They went up on the monthly charges again.
I talked to a lad ... Read More
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From: Steve
State: Minnesota
Posted: 04/24/2008
Subject: Charter's bait and switch on billing
Comment: I responded to a Charter email about adding phone service to my TV service for $14.99 a month for 12 months. When ordering, I confirmed THREE times with the lady it was going to be $14.99. I could never get her to tell ... Read More
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From: Benjamin
State: michigan
Posted: 04/23/2008
Subject: won't listen
Comment: I have had charter services for 4 months. In that time all i have had is problems on and off. All 3 will go off and come back on. My cable is the main problem. Freezes or goes off. My internet does the same. I have calle ... Read More
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From: Carmen
State: Torquato IV
Posted: 04/22/2008
Subject: Charter Overall
Comment: Hello,
I am glad I am not the only one experiencing so many problems with this company. Last year, I moved to the San Bernardino Mountain Communities. I had internet through Charter, and in late 2008 wanted to s ... Read More
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From: Maria Rodriguez
State: MO
Posted: 04/22/2008
Subject: Charter billing practice - dishonest
Comment: I called last year around sept when my promotion expired; they offered me to extend for 6 months and I declined because I didn't want to have to call 6 months later to cancel it. They offered me for a full 1 yr. Guess ... Read More
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From: Britney
State: Wisconsin
Posted: 04/10/2008
Subject: Interruptions in my area!
Comment: Since I had Charter I had these so called interruptions in my area. It will happen at least every week for about an hour or more. I will call customer service and they would just tell me to wait and service would be bett ... Read More
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From: Jennifer Baker
State: MO
Posted: 04/09/2008
Subject: Charter needs to retrain all there CSR's
Comment: I truly believe Charter is going to fail within the next year. Why? Because they have POOR customer service skills and misrepresent there company with false information. As a single mother of 3, I don't have money to ... Read More
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From: denise
State: nc
Posted: 04/08/2008
Subject: to high charging to much
Comment: i am starting to hate charter i got it in jan. of this year and it really sucks my internet stops working and so does my phone i have had to have someone out 5 times and i just got it there is something not right. and th ... Read More
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From: Jacob
State: Michigan
Posted: 04/06/2008
Subject: I am an employee
Comment: I have worked at Charter for a number of years, and can tell you, like any business, we are here to make money. I have read every post here, as well as other sites, and agree that there are employees who are poorly train ... Read More
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From: Wilbert
State: Cannamore
Posted: 04/02/2008
Subject: Charter Promotion Practices
Comment: I have been with charter over 3 years and just had the basic plan. I get a promotion call from Charter with free installation, because on the call I explain to them that I am single and do not need all the extra channels ... Read More
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From: Ryan
State: Oregon
Posted: 04/01/2008
Subject: billing & quotes
Comment: CHARTER is a JOKE! I was quoted when i first signed up for a 19.99/6 months promo...after 4 months, i am being charged 57.99 and told the promo was only for 3 months....so i call a representative, and he tells me that he ... Read More
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From: Jess
State: California
Posted: 03/31/2008
Subject: Getting overcharged
Comment: Well every month i expect the dreaded charter bill. Its always incorrect and have to cal & call to try to fix things. I have had service with them since December. I have the charter bundle which is Supposed to be $99.99 ... Read More
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From: susan
State: mo
Posted: 03/26/2008
Subject: employees
Comment: there has been times when we all have money problems and one day called and ask if i could work something out to pay bill and i got yelling on the phone i dont think that was really nesscessary . cable is too high and al ... Read More
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From: Pamm Smith
State: Birmingham Alabama
Posted: 03/25/2008
Subject: Billing Always Wrong
Comment: Charter Cable has had 336 Complaints With The BBB In Just One City in Alabama in a 36 Month Period! That Should Tell You Something. Go To BBB & Look Up Your City & State & Look up Charter Complaints. I have had it with C ... Read More
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From: Joey
State: Wisconsin
Posted: 03/22/2008
Subject: Chater Sales
Comment: I understand what everyone is going through, I was a contracted salesman for Charter in the Fond Du lac, Ripon Wisconsin area and was always skeptical, to what if I was selling had any real truth to it.
It turns ... Read More
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From: Donald
State: Oregon
Posted: 03/14/2008
Subject: Charter Communications billing practices
Comment: You all might address complaints to Paula Trustdorf. She is Charter Divisional President. Her Email is paula.trustdorf@chartercom.com
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From: AShley
State: Tennessee
Posted: 03/13/2008
Subject: Charter Communications billing practices
Comment: I am sitting on the phone with Charter now waiting for a supervisor. I have only called about 30 times in the past 6 months. They are the WORST cable provider ever!!! I cannot even begin to explain the problems I have ha ... Read More
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From: Tracie
State: CT
Posted: 03/10/2008
Subject: Billing practices/customer service
Comment: I have been battling Charter Communications for three months. Every month beginning in January '08 when my bill arrives I have to spend a minimum of one hour on the phone with them correcting my erroneous bill. In Janu ... Read More
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The above comments were authored by users of this web site who are personally responsible for its content. MedLawPlus.com, Inc. has not verified the accuracy of any comment - complaint and does not otherwise endorse the content of same.
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