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Charter Communications Complaints--Billing Practices
The $99.97 package special for digital cable, high speed internet, and phone
- My complaint. In August 2006, I saw the following advertisement online: "$99.97 when you buy broadband internet, phone & TV w/ Charter www.charter.net". Checked further online to confirm the offer was $99.97 per month for broadband internet access, telephone including unlimited nationwide calling, and digital cable television. As it appeared to be a very attractive deal, I promptly called Charter and accepted their offer. The phone was installed along with the digital cable; however, it took two visits from a technician to get the cable internet hookup to work. Finally solved, I was happy with the service until the first bill arrived: $217.78! I thought the sales person on the phone told me installation was free; however, the bill contained a $49.99 charge for installation. As I cannot find documentation of the offer of free installation, I'll eat that charge. Then there was a prorated partial month service of $14.92 (for my prior cable plan). Nonetheless, this leaves $52.90 unaccounted for as an overbill. Further study of the Charter billing detail indicates that I was charged $48.98 for long-distance which were supposed to be included in the $99.97 flat fee. I have called Charter's billing department and emailed their customer service department without having the billing problem resolved.
- Others out there. I fail to believe this is an isolated problem. Charter is a big company with, I assume, standardized billing software. If I was incorrectly billed for telephone long distance, I think it is reasonable to assume that others were similarly overbilled.
- Apparently a class action has been filed against Charter. To the persons promoting this class action, don't spam this page.
The below comments were authored by users of this web site who are responsible for its content. MedLawPlus.com, Inc. has not verified the accuracy of the comments - complaints appearing on this page.
Older Comments
From: Denise
State:Michigan
Posted: 07/27/2010
Subject: No Answer
Comment: I called 800.713.9785 on Monday 7/26/10 appx 5pm to find out why my business line and fax line were no longer connected. I have been in business over 30 years without interruption of my phone service. Apparently Charta g ... Read More
From: lisa
State:texas
Posted: 07/19/2010
Subject:
Comment: charter is messing they charge you a week before your due date and add hidden cost to your bill. hoping you do not figure out your payments are ask any question about your bil. the technician will not turn your payment ... Read More
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From: William
State:Tennessee
Posted: 07/14/2010
Subject: Charter will tell you anything to get your business.
Comment: We have been with Charter Communications since 1992. Needless to say that within this time period we have paid them a small fortune. You would think that they appreciate it but it is very obvious that they do not.
... Read More
From: Deb
State:Mo
Posted: 04/05/2010
Subject: billing practices
Comment: Can someone post the phone number for Steve Tripp? I have gone around in circles with the escallation dept. since Dec. I owe nothing but am being billed for amounts that vary from $304 to $159 to "zero". I thought the ... Read More
From: Catherine
State:MO
Posted: 02/07/2010
Subject: Thieves they are
Comment: Charter Communications - I beg AT&T UVerse to get to University City, MO quickly!! The amount they bill me increases each month by a few dollars. I can't stand the thought of even attempting communications with them...th ... Read More
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From: pedja
State:Ca, Long Beach
Posted: 01/31/2010
Subject: Charter Communication
Comment: I totally I agree with you. I live in Long Beach Ca. too and CHARTER IS THE WORST CABLE COMPANY EVER . In matter of fact I'm moving from LBC and one thing I'm glad about it is that I won't have to deal with Charter Commu ... Read More
From: Shirley
State:Georgia
Posted: 01/23/2010
Subject: Charter
Comment: I have been with charter for a number of years and for the past year I have had bad service. In the month of June I made 9 service calls to charter. with complaints about my digital service. I was told that my wireless s ... Read More
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From: George
State:Michigan
Posted: 01/07/2010
Subject: Un-ethical billing
Comment: Charter has made a number of aggreements with me and broke them. they keep giving them selves monthly raises and when I call I never get the billing price back as agreed.
The just did the same with my 80 year o ... Read More
From: Sherry
State:N.C
Posted: 12/20/2009
Subject: ever since we got the digital cable box it has been nothing but TROUBLE & you cant even get through to anyone on the -phone to talk about the problem we will probably be changing cable companies if this continues. We pay over 100.00 a month just for cable & internet & it doesnt work half the time
Comment: SORRY SERVICE!!!!!!!!!!!!!!!!!ANSWER THE PHONE
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From: Deb H
State:MA
Posted: 12/18/2009
Subject: Charter billing
Comment: I had my Charter bundle ($99 per month)installed 11/15/2009. When the tech came to install my phone he said I had to give him a check for $30 for instalation of the phone. (I was not told about this in advance)but I paid ... Read More
From: mike
State:kentucky
Posted: 12/15/2009
Subject: watch your bill
Comment: just a reminder keep close tabs on your bill charter employees are constanly threatened with their jobs so employees steal sells by changing accounts and getting their fellow employees account commission.managers and sup ... Read More
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From: john
State:georgia
Posted: 11/30/2009
Subject: take a nerve pill before calling
Comment: this company is the worst and i cant belive that nobody has been able to stop these jerks... i intend to compalin to bbb and tske further, also a class action should be look into.
From: Pete
State:Mass
Posted: 10/27/2009
Subject: Charter
Comment: I had the full bundle package removed on June09 because of lack of money. ( I was never behind ) I decided to reconnect back on 28AUG and had to pay a $35 reconnect fee and I agreed on the 99.97 bundle package and payed ... Read More
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From: tammy
State:tennessee
Posted: 10/21/2009
Subject: worst company
Comment: In my opinion charter comm. is the worst company i have ever dealt with. They are more concerned with money than their customers. Our bill keeps going up no explanation no help, just rude people on the phone. Don't trust ... Read More
From: Mick
State:Alabama
Posted: 10/16/2009
Subject: general comment
Comment: I've heard the EXACT same dialog each and every time I either call Charter support, or have an on-line chat. Quite honestly, I'm confident that is because you are always dealing with someone in a country outside the USA ... Read More
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From: Dave
State:Illinois
Posted: 09/22/2009
Subject: Sales people Misrepresent offer
Comment: Same thing happened to me, Charter rep going door to door selling the telephone service. Had my total bill with him. Gave me a figure for total service including the new phone service for 1 year. It was nearly identical ... Read More
From: sylvia sanders
State:303 So Hilgard Street
Posted: 09/10/2009
Subject: Billing, service, collection, they owe me money
Comment: I decided to no longer have charter as my provider for my phone and internet because when I called to ask for the best price after paying the regular price for three months they refused saying they no longer offered any ... Read More
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From: Kimberly
State:Missouri
Posted: 08/03/2009
Subject: Class Action Law Suit
Comment: I'm in! Class Action Law Suit - go for it - you have my support. They are horrible at doing "whatever".
From: mae
State:southcarolina
Posted: 07/20/2009
Subject: lost payment
Comment: I paid my bill like i always do with my debit card 178.04.. on june19,2009.On june 22 my cable was turned off without notice. Ihave tried to get this cleared up on the phone but it is impossible but after many calls I g ... Read More
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From: Devon
State:Washington
Posted: 05/02/2009
Subject: False Advertising, Misrepresentation of Cost
Comment: Charter is still continuing the practice of advertising "promotional" prices without specifically labeling them as such. In addition, they continue to advertise prices to the GENERAL PUBLIC which are actually only actua ... Read More
From: Barbara Van Dyck
State:Wisconsin
Posted: 03/30/2009
Subject: Billing Practice
Comment: According to the last comment, which stated that payment in full in April covers all of May.
I paid in February, the full amount, and figured it would cover the month of March per the billing practices staement on t ... Read More
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From: paula
State:michigan
Posted: 03/17/2009
Subject: charter charter charter
Comment: i hope theres enough room here. why cant you get hold of a supervisor when you call 1 888 get charter? there arent any! why dont they train their telephone operators to actually HELP a customer? because there are plenty ... Read More
From: william
State:South carolina
Posted: 03/17/2009
Subject: Overbilling
Comment: Offer of 99.95 per month for package and free installation. Billed for installation and now am being billed at $160.00 a month, not the agreed to $99.95
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From: Catherine
State:Missouri
Posted: 03/15/2009
Subject: billing practices and rudeness!
Comment: I have been cheated on my bill. Nobody at charter customer service seems to know what they are doing. They tell you one thing and then do another. There is also a guy that worked at the Arnold Mo. store who is verrrry ... Read More
From: annette sharp
State:michigan
Posted: 03/14/2009
Subject: incorrect billing causing disconnect
Comment: very poor customer service !!!
I was unable to resolve problem and I am still without service !!!
I am still recieving offers , even talked to supervisor , had set date to reconnect---- a few minutes la ... Read More
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From: Katrina
State:Virginia
Posted: 03/12/2009
Subject: 99.97 bundle package is NOT 99.97
Comment: I have been with Charter since Nov. Now at first they were great. So in Feb I switched and got the bundle package. Wrong thing to do... First I was told that I would have telephone 4 19.99... Lie #1, then I was told ... Read More
From: B
State:Michigan
Posted: 03/09/2009
Subject: 147.94 a month my ***
Comment: So one night I get a call from Charter. It's one of their sales people offering me a great deal since I didnt have their telephone service. Now, we carry the highest speed 'net, all channels available and a DVR. The s ... Read More
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From: Sandra
State:Georgia
Posted: 03/09/2009
Subject: Disconnected my service - WRONG ADDRESS
Comment: I was THRILLED to get to work from home on Wed March 4 2009! At noon I noticed a Charter van outside my home and the tech was doing something to my cable box. I didn't think anything about it, left my house for an erra ... Read More
From: Richard
State:Washington
Posted: 03/07/2009
Subject: Fraud, Misrepresentation, Breach of K
Comment: Contracted with Charter approximately one month ago. Paid for six months service, all activation and installation charges. Didn't lease anything from Charter, bought my own equipment. Now they send me a "refund" check ... Read More
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From: Ed
State:mo
Posted: 03/02/2009
Subject: The worst customer service
Comment: Charter communications must have the worst customer
service in the US. I been on the phone about every 3 or 4 days for the last 3 weeks trying to get a billing
problem solved. I have talked to 8 different people< ... Read More
From: Joe
State:Missouri
Posted: 03/01/2009
Subject: They Suck
Comment: My problems started November of 2008, I paid over $400.00 with a balance of $2.65, 10 Days later get a bill for $209.79, I was like WTF called they said they disconnected ($60.00) @ the pole which is a lie as two of my t ... Read More
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From: nathan
State:wisconsin
Posted: 03/01/2009
Subject: charter can suck my cock
Comment: Charter you're a bunch of cheapskatin' fucks who do nothing but try to rape your customers with overly high bills and a 80 year old sack to lick on. I suggest you go to your CEO, pull off his pants and start licking his ... Read More
From: David
State:mass
Posted: 02/27/2009
Subject: charter
Comment: THis company has been terrible for a long time. fraudulent billing, extreamly terrible service. extreamly poor customer service. I even turned to satalite, Same thing.... you will not escape the bad tv service you experi ... Read More
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From: Nat
State:AL
Posted: 02/27/2009
Subject: Charter corruption
Comment: I am experiencing the exact same thing and why don't we all get together and form a class action lawsuit against them? Before they go bankrupt?
I openened an account in December. Was charged $109. Then still in Decem ... Read More
From: Antonio
State:South Carolina
Posted: 02/23/2009
Subject: Beware of Scam
Comment: Charter will say anything to get your business. They promised me the $99.99 deal. Which included the phone service, internet as well as cable. I really didn't need the phone. But the sellsman said I would be saving more ... Read More
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From: Charles
State:Michigan
Posted: 02/14/2009
Subject: billing and screwing with your service
Comment: Charter is the most jacked up company that I have ever seen. Not only do they just "charge" things that they dont inform you of, They start or stop there on demand and dont even explain it to you as to why! They said the ... Read More
From: charles w
State:va
Posted: 02/02/2009
Subject: Charter TV service
Comment: Charter communications on the eastern shore of virginina is the most deplorable, poorly managed company that i have every been involved in during my 73 years, worked in purchasing for twenty six years and have never see ... Read More
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From: Renia
State:Michigan
Posted: 01/31/2009
Subject: deceptive, unfair, monopoly!!!!
Comment: I have been arguing,and fighting with Charter for years, they quote a price of $116.00 I sigh a contract and I get my bill and it is over $140.00, I call and can't speak to anyone ENGLISH, They NEED to be regulated, they ... Read More
From: juan
State:california
Posted: 01/22/2009
Subject: reply to disgruntled outsource
Comment: First off you prob dont even speak english which is major complaint from our customers, then you transfer them to us cause you couldnt speak right and dont understand anything thats why you transfer them cause your not " ... Read More
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From: Paul
State:Louisiana
Posted: 01/18/2009
Subject: Charter Corp Office Number
Comment: Anyone who is tired of dealing with 800 get charter.. here is their corp office number 314-965-0555
From: Paul
State:Louisiana
Posted: 01/18/2009
Subject: Extra Charges
Comment: Recently charter had cut my cable off due to a billing error on their end... After they came back out to hook my cable back up, I get a bill charging me $50.00 for hooking my cable back up $25.00 for digital cable and $2 ... Read More
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From: BoB
State:WI
Posted: 01/10/2009
Subject: xCharter worker plazz read it well save u $$
Comment: I did work for Charter Communications for some time buy looking at must of this posts we are traind to handle calls just like this and know just what to say to you..and if we didnt do it,, we are out the door.. I never n ... Read More
From: CharterHater
State:Massachusetts
Posted: 01/06/2009
Subject: Charter is the WORST
Comment: They do not know how to run a business. I hope they go bankrupt soon so a real company can take over their cable infrastructure. What a gold mine they have and they are totally blowing it. They couldn't run a lemonade st ... Read More
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From: Stan
State:Massachusetts
Posted: 01/04/2009
Subject: Billing Practices
Comment: AVOID CHARTER!!! They will tell you anything to get your business, tell you you are locked for 12 months and then increase your bills every 3 months. Very Poor business practices. Also, if you contract for "X" GB this ... Read More
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Disclaimer, User Comments
The above comments were authored by users of this web site who are personally responsible for its content. MedLawPlus.com, Inc. has not verified the accuracy of any comment - complaint and does not otherwise endorse the content of same.
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