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Charter Communications Complaints--Billing Practices
User Comments (Page 3)
The below comments were authored by users of this web site who are responsible for its content. MedLawPlus.com, Inc. has not verified the accuracy of the comments - complaints appearing on this page.
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From: Kevan
State: Wisconsin
Posted: 08/20/2008
Subject: Think again before you go with Charter
Comment: My wife and I moved to northern Wisconsin a year and half ago. Called charter to get cable and internet in our new house and had an appointment set up for the same day as the movers. We left to grab a quick lunch and p ... Read More
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From: beth pollak
State: mo
Posted: 08/20/2008
Subject:
Comment: I have had nothing but trouble with charter communications, every time I get my new bill it changes. You call customer service and they never can explain what the problems are and they stumble over the bill because they ... Read More
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From: Adam
State: California
Posted: 08/17/2008
Subject: Lying about installation fee
Comment: When I signed for up for Charter, they told me the installation fee would be waived ($50) for a $15/mo internet service over the phone.
However, my next bill showed the installation fee, and they insisted that ... Read More
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From: Kelli
State: MI
Posted: 08/16/2008
Subject: Charter Communications
Comment: I have had numerous problems with Charter Communications. I feel that the company policy is to give horrible customer service. However all of my huge problems I have had with them aside, I have one simple question. Wh ... Read More
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From: Richard
State: Wisconsin
Posted: 08/15/2008
Subject: Worst customer service I have ever encountered!
Comment: Made appointment to have charter hook up internet-took a week for them to come. Service tech called on Saturday but was sent to the wrong address in the wrong city.
Called and complained. Customer Service Rep ... Read More
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From: Jeff
State: Kentucky
Posted: 08/13/2008
Subject: Untrue info
Comment: "dear customers the reason why you dont get help from customer care..... is because charter takes money out of their employees commission check when you ask for a promotion. so lets say you get a sales rep instead of the ... Read More
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From: Nedra Gilstrap
State: ga
Posted: 08/13/2008
Subject: customer service/billing
Comment: When I first ordered charter there were all kinds of problems. When they put my phone in they messed my electricity up on one side of my house (cost $800.00) to repair.
It took us forever to get things straightened o ... Read More
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From: Cheryl
State: Nevada
Posted: 08/12/2008
Subject: CHARTER NEEDS COMPETITION
Comment: Ian is so right here! I fired them a long time ago for similar and worse stuff, took them back for internet after the called to solicit my business and assured me they were now easy to do business with. Happy for a lon ... Read More
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From: Steve
State: Louisiana
Posted: 08/12/2008
Subject: To: I have a life
Comment: Such language is the usual from Charter employees. If I got free service I guess I would not care if anyone in the world had dependable service. As a rep. customer care pays your salary. Maybe you should step back and ... Read More
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From: mary
State: michigan
Posted: 08/07/2008
Subject: just read this
Comment: dear customers the reason why you dont get help from customer care..... is because charter takes money out of their employees commission check when you ask for a promotion. so lets say you get a sales rep instead of the ... Read More
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From: lLaura
State: Ga
Posted: 08/06/2008
Subject: Charter Communications Billing Practices
Comment: Signed up for a $124 package and paid an installation $60 charge.
Service started March 24. The 24th of each month a charge of $124 would be made to my credit card.
First charge of $223 was made on Ma ... Read More
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From: Jessica
State: TN
Posted: 08/06/2008
Subject: Charter Billing Practices
Comment: Balance last month was $156 for cable and internet. Was told in a letter if I did not make payment for past due amounts that service would be interrupted. Made payment for past due amt. on July 27. Now as of today Augu ... Read More
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From: madge
State: mi
Posted: 08/05/2008
Subject: billing pratices
Comment: I have been a loyal customer for many many years now!!It all started when i added my phone to the bundle, which I aready had cable,and wireless internet. Well the phone was a big problem. It was out after a storm which ... Read More
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From: ALAN
State: CA
Posted: 08/04/2008
Subject: CHARTER IS A MESS
Comment: COULDNT EVEN BEGIN TO EXPLAIN WHAT CHARTER HAS DONE BY ADDING THE BUNDLE (IT SHOULD BE ADVERTISED AS THE BUNGLE) !!! A MESS FROM THE BEGINNING. I REGRET EVER HEARING ABOUT IT. WORST CUSTOMER SERVICE OF ANY COMPANY I ... Read More
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From: josh
State: minnesota
Posted: 08/04/2008
Subject: sick of charter!
Comment: I was never told there would be a precall prior to their visit, the guy never rang the apartment buzzer that I told him to ring, somehow its still my fault and i now have to wait another 2 weeks for internet...the lady o ... Read More
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From: gloria
State: missouri
Posted: 08/03/2008
Subject: three repairmen and still doesn
Comment: Last week one Tuesday I had my first repairmen come out because I had no phone, internet, tv. He said he fixed it, however after he left same thing no service. Then Wednesday the second repairman said it was fixed, and a ... Read More
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From: Ian
State: CA
Posted: 08/02/2008
Subject: Charter Cable General Service
Comment: There should be a level of upset beyond pissed! I have never hated a service or company (Charter Communications) so much in my life!!! There will be absolutely NO exaggerating here! I live in a suburb of Los Angeles and ... Read More
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From: Judy
State: Texas
Posted: 07/31/2008
Subject: Charter Communications and the inability to understand I need a SRO
Comment: It is now the day before August 1st 2008 and I have yet had my cable / internet restored. I first placed a call on June 07, 2008, I was informed at that time that if I didn't buy the insurance package that they offer tha ... Read More
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From: Maureen
State: CA
Posted: 07/29/2008
Subject: Beware of Autopay OVERCHARGE!!!!!
Comment: Hi, I have been finding some very scary Charter stories online. I wanted to save someone from what happened to me...CHARTER WON'T FIX this in a reasonable, timely manner...which I feel is VERY SLMY.
I cancelled ... Read More
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From: Ryan
State: Massachusetts
Posted: 07/24/2008
Subject: Charter overall bad business
Comment: I recently had my bill jump from $130.00 to $190.00 on what I thought was the $99 bundle but according to the meatballs employed by this crooked company my bundle package expired and I wasn't entitled to sign up for the ... Read More
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From: Mindi
State: California
Posted: 07/23/2008
Subject: Charter Communications billing problems
Comment: I have had nothing but problems with Charter. I have not received a single correct bill. I have spent hours and hours on the phone and in the local office. You wouldn't believe the latest problem to arise.
A c ... Read More
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From: vicki piippo
State: washington
Posted: 07/22/2008
Subject: OVER BILLING
Comment: I signed up to have my cable bundled and was quote $103 per month which included installation. I ended being charged a $49 fee, plus it took them 5 trips to get it hooked up. I was promised a refund on the days without ... Read More
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From: Phillip
State: Alabama
Posted: 07/22/2008
Subject: EMAIL ADDRESS USEFUL
Comment: My installation stories have been NIGHTMARES. However, I was able to find an email for the head of escalations (the supervisors you speak to when 888GETCHARTER phone bots helper is NOT helpful). I emailed chartercomplain ... Read More
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From: roxanne melerine,
State: louisiana
Posted: 07/22/2008
Subject: over billing, lousy cable services
Comment: i am currently fighting a 400.00 bill after paying in dispute last month a 200.00 bill
my phone service has been out going on 3 weeks , constant cable box problems and over billing for 2 years
i give up i will ca ... Read More
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From: Stephanie
State: WI
Posted: 07/21/2008
Subject: MONOPOLY IN WISCONSIN
Comment: I unfortunately have Charter, they have this annoying monopoly in Wisconsin. I tried to check out other options, I live in an apt and satellite was not an option because I could not get a signal. If someone is reading th ... Read More
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From: Sarah
State: WI
Posted: 07/21/2008
Subject: #5
Comment: I too cannot stand Charter! But, unfortunately they have a monoply in my area so, we have no other choice. The one thing I will recommend is that if you ever have a problem and need to call (which we all do) when given ... Read More
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From: richard
State: california
Posted: 07/21/2008
Subject: abusive billing pratice
Comment: I sent an Epay payment and mistakenly entered a wrong digit(dyslexicia?) or plain human error..at any rate they charge 47.99 for the first attempt (all this electronically, no humans needed) and then $25.00 the next att ... Read More
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From: Fred
State: Minnesota
Posted: 07/18/2008
Subject: charter support
Comment: Talk about no help read this online chat log..
A representative will be with you shortly.
You are currently number 1 in the queue.
You have been connected to TTD Crisanto .
TTD Crisanto : Thank yo ... Read More
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From: Heather
State: WI
Posted: 07/07/2008
Subject: RUN AWAY
Comment: If you see any charter ads, close your eyes, plug you ears. What ever you do, don't listen to then. They are the WORLDS BIGGEST RIP OFF!!!!!! I have had cable with them for over 6 years, wonderful digital calbe (extra ... Read More
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From: Sandy
State: MO
Posted: 07/06/2008
Subject: Billing Practices
Comment: After reviewing everyone else's experiences we all have a common thread:
We can not get satisfactory customer service and are given the run around when we have problems. The Customer Service is out of the Country, th ... Read More
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From: Me
State: TX
Posted: 07/02/2008
Subject: reply to the
Comment: perhaps the 25 kids could do something active and engaging, rather than sit in front of a tv
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From: Dina
State: NC
Posted: 06/28/2008
Subject: Total Lie
Comment: I also received a call from Charter offering me a FREE DVR and FREE DVR service secondary to having the bundled Charter services and being a "good" customer!!! I, too, questioned the rep MULTIPLE times as to any charges ... Read More
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From: Joe
State: Missouri
Posted: 06/23/2008
Subject: Reply to Melissa
Comment: Perhaps filing a complaint with the Better Business Bureau would help. It can't
hurt and only takes minutes.
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From: Melissa
State: Nevada
Posted: 06/23/2008
Subject: charter communication billing and other
Comment: I recently put in a order for new service with charter, in my small little town they are pretty much the only provider. After getting the run around from charter and having them not show up. My services were interrupted ... Read More
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From: lisa
State: missouri
Posted: 06/17/2008
Subject: billing issues, terrible customer service
Comment: everytime i set up a payment arrangement w/ a charter rep my service is still turned off before the day of the payment arrangement. this time it was turned off from the main power source outside. i called to ask what hap ... Read More
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From: Dale's Mom
State: SC
Posted: 06/15/2008
Subject: once you have charter they keep billing after the service is shut off.
Comment: I'm writing in reference to my sons bill, charter keeps charging him. Theie power was off due to bad thunder storms in the area, they refused to lower the bill, even though my son could not use his phone. Even after he ... Read More
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From: Christopher
State: TN
Posted: 06/11/2008
Subject: New Charter Communications Bill
Comment: After numerous, lengthy phonecalls in vain, I took ALL my bills, along with proof of payment for them all (I carried my entire book of bank and credit card statements!), to the "local" office, which is about 20 miles awa ... Read More
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From: IrisRivera
State: 5104 gold basin rd
Posted: 06/09/2008
Subject: charter
Comment: charter didint give a months free like they said, they charged me 2 months and late fees, on my bill then i cancelled my cable so they went ahead and charged me $918.25 for not returning equipment,when they never came ... Read More
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From: Michael
State: Mi
Posted: 06/04/2008
Subject: Charter ticks me off
Comment: Charter ticks me off
Their "Customer service is farmed out to the Philippines and places in S. America!
Their customer representatives are of
NO Help
and have
NO Power
to change Bill ... Read More
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From: Jon
State: Alabama
Posted: 06/02/2008
Subject: My bill just doubled without warning
Comment: My Charter bill was $95.26. Now, this month's bill is for $209.88. I have Internet plus the Big Value Package with no extras. When I called the the service rep, he was not helpful at all and would not explain why massive ... Read More
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From: Daniel
State: ca
Posted: 06/02/2008
Subject: Charter
Comment: 5 trys to correct the bill and I know it will not happen. I can not take it . Dan
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From: linda
State: wisconsin
Posted: 05/30/2008
Subject: billing
Comment: I too have had a very terrbile expierence with this company. I signed up for the $99 bundle....my first bill????? $346.00!!!!!!! and I had to make several phone calls over a period of time because the internet never wo ... Read More
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From: Erin
State: Georgia
Posted: 05/27/2008
Subject: Stuck with Charter's Worst Customer Service
Comment: I moved to the Atlanta area in February to an area that only uses Charter. This means that I'm stuck with them or no cable at all(can't get satellite). I have an HDTV and signed up for an HD DVR, cable service, and $19.9 ... Read More
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From: Jane
State: SC
Posted: 05/23/2008
Subject: Total Lie
Comment: I was called from charter offering me a dvr at NO cost, I questioned the rep throughly about ANY cost,monthly service,box,installation etc, was told NO cost, it was a promotion I qualified for because I have all 3 chart ... Read More
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From: Cheryl
State: IL
Posted: 05/20/2008
Subject: Charter Billing
Comment: I had my Charter service disconnected in Oct. 2007. It was half way through the month so I waited for the next bill to come with the credits to pay the balance in full. It was paid in Dec. 2007. To this day I receive ... Read More
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From: Tamara
State: Michigan
Posted: 05/19/2008
Subject: Charter Communications billing practices
Comment: I have the charter bundle pack & I too have been over charged many times. I understand that I am dealing with many little companys in a big company regarding charter billing, but there is something wrong with this. I tal ... Read More
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From: Ryan
State: Wisconsin
Posted: 05/13/2008
Subject: Charter Billing Practices
Comment: I sign up for a 12-month plan....guaranteed price for internet and cable for those 12 months. Six months goes by, and they jack the price up. I call...they hang up on me. I call back, and I am shuffled through FOUR diffe ... Read More
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From: Christopher
State: TN
Posted: 05/12/2008
Subject: Charter Communications Billing Practices
Comment: I am also having problems with Charter - to the tune of several hundred dollars! I owed them $44 in January due to credit I received for an area outage of nearly two weeks, so I had the Internet installed. I completely ... Read More
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From: steve
State: california
Posted: 05/12/2008
Subject: CHARTER = A JUNK SERVICE & DISHONEST TOO!
Comment: I have had all the same issues as Joseph and I am thoroughly disgusted with the way I have been treated. It began with the promise of a package of 118 a month bundled in phone and internet. Immediately I noticed (after V ... Read More
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From: Don
State: MN
Posted: 05/11/2008
Subject: Billing Practices
Comment: Lies, Billing problems on all of Charters Services. 12 Month contracts become four, I have had a lots of problems with Charter Billing. They promise to make changes and never do. This is a dishonest company.
I don't ... Read More
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From: Carol
State: Wisconsin
Posted: 05/04/2008
Subject: Charter Service Fiasco
Comment: This is long, so bear with me. I have had Charter basic cable for many years. Then in March of this year I was offered to work from home. So, I called Charter and got their "bundle"...internet, phone and digital cab ... Read More
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From: Paul
State: WI
Posted: 05/01/2008
Subject: Customer Service with Charter Communications
Comment: Recently relocated from one house to another, and received very inadequate response time like the others. Contacting customer service after 7:00PM CST directs the client to an area in the Philippines where the dialogue ... Read More
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From: Barry
State: Alabama
Posted: 04/27/2008
Subject: Billing
Comment: Several years ago Charter (gave) us 3 or 4 new channels and went up on our bill by $4 or $5 .
Now we have lost about 10 more channels and guess what? They went up on the monthly charges again.
I talked to a lad ... Read More
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From: Steve
State: Minnesota
Posted: 04/24/2008
Subject: Charter's bait and switch on billing
Comment: I responded to a Charter email about adding phone service to my TV service for $14.99 a month for 12 months. When ordering, I confirmed THREE times with the lady it was going to be $14.99. I could never get her to tell ... Read More
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From: Benjamin
State: michigan
Posted: 04/23/2008
Subject: won't listen
Comment: I have had charter services for 4 months. In that time all i have had is problems on and off. All 3 will go off and come back on. My cable is the main problem. Freezes or goes off. My internet does the same. I have calle ... Read More
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From: Carmen
State: Torquato IV
Posted: 04/22/2008
Subject: Charter Overall
Comment: Hello,
I am glad I am not the only one experiencing so many problems with this company. Last year, I moved to the San Bernardino Mountain Communities. I had internet through Charter, and in late 2008 wanted to s ... Read More
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From: Maria Rodriguez
State: MO
Posted: 04/22/2008
Subject: Charter billing practice - dishonest
Comment: I called last year around sept when my promotion expired; they offered me to extend for 6 months and I declined because I didn't want to have to call 6 months later to cancel it. They offered me for a full 1 yr. Guess ... Read More
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From: Britney
State: Wisconsin
Posted: 04/10/2008
Subject: Interruptions in my area!
Comment: Since I had Charter I had these so called interruptions in my area. It will happen at least every week for about an hour or more. I will call customer service and they would just tell me to wait and service would be bett ... Read More
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From: Jennifer Baker
State: MO
Posted: 04/09/2008
Subject: Charter needs to retrain all there CSR's
Comment: I truly believe Charter is going to fail within the next year. Why? Because they have POOR customer service skills and misrepresent there company with false information. As a single mother of 3, I don't have money to ... Read More
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From: denise
State: nc
Posted: 04/08/2008
Subject: to high charging to much
Comment: i am starting to hate charter i got it in jan. of this year and it really sucks my internet stops working and so does my phone i have had to have someone out 5 times and i just got it there is something not right. and th ... Read More
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From: Jacob
State: Michigan
Posted: 04/06/2008
Subject: I am an employee
Comment: I have worked at Charter for a number of years, and can tell you, like any business, we are here to make money. I have read every post here, as well as other sites, and agree that there are employees who are poorly train ... Read More
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From: Wilbert
State: Cannamore
Posted: 04/02/2008
Subject: Charter Promotion Practices
Comment: I have been with charter over 3 years and just had the basic plan. I get a promotion call from Charter with free installation, because on the call I explain to them that I am single and do not need all the extra channels ... Read More
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From: Ryan
State: Oregon
Posted: 04/01/2008
Subject: billing & quotes
Comment: CHARTER is a JOKE! I was quoted when i first signed up for a 19.99/6 months promo...after 4 months, i am being charged 57.99 and told the promo was only for 3 months....so i call a representative, and he tells me that he ... Read More
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From: Jess
State: California
Posted: 03/31/2008
Subject: Getting overcharged
Comment: Well every month i expect the dreaded charter bill. Its always incorrect and have to cal & call to try to fix things. I have had service with them since December. I have the charter bundle which is Supposed to be $99.99 ... Read More
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From: susan
State: mo
Posted: 03/26/2008
Subject: employees
Comment: there has been times when we all have money problems and one day called and ask if i could work something out to pay bill and i got yelling on the phone i dont think that was really nesscessary . cable is too high and al ... Read More
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From: Pamm Smith
State: Birmingham Alabama
Posted: 03/25/2008
Subject: Billing Always Wrong
Comment: Charter Cable has had 336 Complaints With The BBB In Just One City in Alabama in a 36 Month Period! That Should Tell You Something. Go To BBB & Look Up Your City & State & Look up Charter Complaints. I have had it with C ... Read More
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From: Joey
State: Wisconsin
Posted: 03/22/2008
Subject: Chater Sales
Comment: I understand what everyone is going through, I was a contracted salesman for Charter in the Fond Du lac, Ripon Wisconsin area and was always skeptical, to what if I was selling had any real truth to it.
It turns ... Read More
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From: Donald
State: Oregon
Posted: 03/14/2008
Subject: Charter Communications billing practices
Comment: You all might address complaints to Paula Trustdorf. She is Charter Divisional President. Her Email is paula.trustdorf@chartercom.com
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From: AShley
State: Tennessee
Posted: 03/13/2008
Subject: Charter Communications billing practices
Comment: I am sitting on the phone with Charter now waiting for a supervisor. I have only called about 30 times in the past 6 months. They are the WORST cable provider ever!!! I cannot even begin to explain the problems I have ha ... Read More
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From: Tracie
State: CT
Posted: 03/10/2008
Subject: Billing practices/customer service
Comment: I have been battling Charter Communications for three months. Every month beginning in January '08 when my bill arrives I have to spend a minimum of one hour on the phone with them correcting my erroneous bill. In Janu ... Read More
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From: anne
State: nc
Posted: 03/04/2008
Subject: charter bills
Comment: Hi Guys,
They know exactly what they are doing: they set up all the traps and then charge more and more. It takes a few minutes getting connected and it takes many months to terminate.
"A" told you all the g ... Read More
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From: Christin
State: Nevada
Posted: 03/03/2008
Subject: Billing
Comment: I too have had serious issues with this company. First I cancelled my tv cable but kept my internet. Two months later I'm still being billed for tv cable and they have no record of my calling to cancel. On top of that, ... Read More
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From: Frank
State: mo
Posted: 02/28/2008
Subject: charter billing practices
Comment: I too got screwed on the 69.97 promo offer. when i got my first bill it said i signed for the 99$ promo .and because my girlfriend signed the cryptic work order stating 99$ they told me i was bound to that agreement. I c ... Read More
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From: dektric
State: illinois
Posted: 02/28/2008
Subject: POOR CONTRACTORS AND SERVICE
Comment: I requested a HD box to replace may digital box. The contractor(carvo or CAVO) came out and disconnected my hometheater system and could not hook it back up right I had no sound. The young man said He needed a special ca ... Read More
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From: anne
State: nc
Posted: 02/26/2008
Subject: get rid of Charter
Comment: To Darlene,
You may simply choose not to use Charter ever. Basically you and me (waiting for disconnection)are paying their salaries but they try everything to hurt us and ask us to stop paying them.
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From: Darlene
State: California
Posted: 02/26/2008
Subject: Transferring Charter service to another home
Comment: I've been on the phone with Charter for 2 days to transfer our service to a new home we are scheduled to move in to March 1st. They cannot give me a date or time on when that can happen. This is ridiculous!!
I'm sur ... Read More
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From: anne
State: NC
Posted: 02/25/2008
Subject: Charter's stock falls from 25 to 1
Comment: Their CEOs make millions and then left. They told their cheap workers to do all the harm to destroy the company and then simply left. This company is 10 times worse than Enron.
Charter uses more than 7 website ... Read More
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From: Vicki
State: California
Posted: 02/25/2008
Subject: Charter's billing practices
Comment: We also have problems with Charter's billing. Every month the bill is incorrect, I call and speak with a billing agent who goes over my bill and supposedly credits the mistakes, but then when we receive the next bill, th ... Read More
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From: Terri
State: Wisconsin
Posted: 02/24/2008
Subject: Unwanted services
Comment: I have had charter for years and the last few months when we have had some problems with signal we have called Charter to get some help. Each time they have added unwanted services that we did not ask or accept when offe ... Read More
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From: anne
State: NC
Posted: 02/23/2008
Subject: Charter's policy??
Comment: When you call them and complain, they always use their company's policy. However, their policy basically says that, if any of their employees can successfully deceive, cheat, and hurt the custmers, s/he will become a he ... Read More
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From: anne
State: NC
Posted: 02/22/2008
Subject: Complaints about Charter Coomunications
Comment: I found this government site very useful:
http://www.ftc.gov/
Please use it to file your complaints - I just did!
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From: Anne
State: NC
Posted: 02/22/2008
Subject: Charter is really really bad
Comment: Please disconnect with Charter as the earliest time. They always cheat: using different companies, websites, people in other countries to deceive. I made a big mistake get connected when hundreds told me not to. I fee ... Read More
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From: Jim
State: Mass
Posted: 02/21/2008
Subject:
Comment: In my opinion after reading a lot of the issues here all of us are entitled to CLASS ACTION compensation. Charter does lie and decieve and cannot supply full service to its customers. 150 complaints from those consumers ... Read More
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From: Jim
State: Mass
Posted: 02/21/2008
Subject:
Comment: I too was billed 49.95 for installation that was suppose tobe free. I straightened that out. Charter has not given me full service for 5 months now and has attempted to charge me for technician visits for problems on the ... Read More
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From: Rachel
State: SC
Posted: 02/21/2008
Subject: extra taxes
Comment: After signing up for the 69.99 bundle, the 1st bill was correct, but after that there were over 18 dollars of "taxes" added on. They tell me the next bill will be 78 something and then 81. That is not what I signed up fo ... Read More
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From: Vicki
State: IL
Posted: 02/21/2008
Subject: con't from my 2/8 post
Comment: Well, after being told I couldn't be turned back on until 2/11 (due to their screw up) and about 9 hours on the phone with India, a technician showed up at my house on 2/9 and removed my equipment.... yes, removed it. I ... Read More
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From: Jesse
State: Minnesota
Posted: 02/20/2008
Subject: Billing
Comment: In December of 2007, my wife and I bought a new house. When it came to disconnecting services at our rental, I called the gas company, city utilities and the electric company. I paid any outstanding balances and inform ... Read More
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From: Les
State: Texas
Posted: 02/18/2008
Subject: Corporate Info for Charter
Comment: I've got some of those numbers!! While I can't always get through, maybe one of you will have more luck at it.
CS - 800-488-3909. Corporate 314-965-0555. Corporate 866-212-1063.
Address's:
Corporate contact ... Read More
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From: Kristen
State: Nevada
Posted: 02/15/2008
Subject: Charter Communications Billing and Service
Comment: I had to write a 2 page letter to Charter just to simply state my issues. Imagine if I had written out the details. The long and short (which is still long) is that 1) they sent out service folks from both their company ... Read More
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From: Joe
State: Missouri
Posted: 02/13/2008
Subject: steve the gm
Comment: In St. Louis at least, they are running a commercial on cable with some guy named "Steve" who claims to be a GM @ Charter. He says, If our customers have any suggestions on how we can improve our service, they may contac ... Read More
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From: scott
State: MO
Posted: 02/13/2008
Subject: Charter Billing and SteveGM
Comment: Charter recently withdrew $331.74 out of my checking for a $31.74 cable bill. I talked to billing and they said it would be 6-8 WEEKS before I would get a check. I emailed stevegm@charter.com and .net several times wit ... Read More
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From: Pantherman
State: NC
Posted: 02/10/2008
Subject: Charter's False
Comment: Let me share my experience. In late October I was offered a deal of 129.99 to bundle my services with Directv. When I called Charter to cancel my cable and Internet, they informed me that they can beat that price. I s ... Read More
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From: Mary
State: Wisconsin
Posted: 02/09/2008
Subject: charter customer service
Comment: I was flat out lied to, led on, and deceived by customer service!
I pay my charter phone and internet bills online. Last month I went to pay and my bill was huge. It turns out my payment did not go through and ... Read More
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From: Vicki
State: IL
Posted: 02/08/2008
Subject: Charter billing
Comment: First, I am amazed to find out that in calling Charter, you ALWAYS speak to someone from Asia. On 2/5/08, I got home from work to find my DVR box disabled due to "account status". I called and spent one hour and 10 min ... Read More
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From: Renee
State: Georgia
Posted: 02/07/2008
Subject: Billing-Theft by Deception
Comment: Charter Communications is violating the law in their billing practices. They are stealing money from people and it's clear that they are getting away with it. They have 'promotional' prices that they do not honor, they ... Read More
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From: michelle
State: mo
Posted: 02/06/2008
Subject: I am an employee
Comment: I am an employee at charter and the reason you were charged 109 at the time of install could have beenyou were a brand new customer and if your a brand new customer there is a charge of 30.00 for each service you sign up ... Read More
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From: michelle
State: tx
Posted: 02/06/2008
Subject: I am a employee
Comment: We get these complaints all the time by the way I hold a title there as a agent the 69.97 promo does exist but only for basic cable like the basic of thebasic and 5m and unlimited ld for phone
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From: Mike
State: Wisconsin
Posted: 02/04/2008
Subject: Charter Communications Billing Practices
Comment: Let me start by stating that I was a Charter Cable TV customer for several years.
During the month of January, 2008, Charter offered me a bundle package to gain my internet and phone business that had been with AT&T. ... Read More
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From: Daniel
State: NC
Posted: 02/04/2008
Subject: Hoping I can get it done.
Comment: So, when I first got charter I already knew that it was going to be a hassle BUT they had what I needed. So this is what I did. Each person I spoke to from start to finish I would ask them for their name and operator ## ... Read More
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From: daisy
State: CA
Posted: 02/03/2008
Subject: Charter lost valuable information
Comment: Charter Communications is the WORST company I have ever had the displeasure of encountering! I pay $140.00 per month for "basic" cable and wireless internet. Recently, all information stored in my email account was myste ... Read More
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From: nate
State: tn
Posted: 02/02/2008
Subject: mr.
Comment: You are a tool. I've paid my bills always on time and STILL have been jerked around by this horrible company. I've used SEVERAL providers and this is THE worst all around. If there were any other providers in my area, I ... Read More
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From: Nathan
State: Michigan
Posted: 02/01/2008
Subject: Charter Comm Billing Practices
Comment: So what's this all about? Are we filing for a class action suit or what? I'm all for it because I have a laundry list of very deceptive practices from Charter communications. I'm all for suing the hell out of them. They ... Read More
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From: Chris
State: California
Posted: 02/01/2008
Subject: Billing
Comment: Charter recently changed my account number and failed to properly notify me of the change. Long story short... Charter physically disconnected my cable because they didn't receive two of my scheduled payments. I called ... Read More
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From: Joe
State: Missouri
Posted: 02/01/2008
Subject: Charter
Comment: I think you are right Jody. My take is that Charter has hired a public relations team to go on message boards attacking posters who complain about their poor service and systematic overbilling of their customers. But I ... Read More
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From: Jody
State: MN
Posted: 02/01/2008
Subject: So you have a life...nice
Comment: My first posting was a reply to "I have a life"
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From: Jody
State: MN
Posted: 02/01/2008
Subject: funny
Comment: You either work for Charter, do not use their services, have never dealt with their customer service department or just like posting replies about things that do not personally affect you. If you have some time read abo ... Read More
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From: Shawn
State: Minnesota
Posted: 01/31/2008
Subject: Billing Errors
Comment: If you ask me, Charter has gone way down hill since they farmed all there service and billing to far away lands of the non English speaking. I came home today to find my modem turned off and the 800-581-0081 number not w ... Read More
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From: I Have a life
State: Nationwide
Posted: 01/31/2008
Subject: Charter is a BUSINESS
Comment: All you people complaining need to get a life. Charter is a business and just like all companies it exisit and provides a service to make money. HELLO Charter is not a charity. Pay your bills and stop complaining or canc ... Read More
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From: Ed
State: Tn
Posted: 01/30/2008
Subject: Communications Billing Practices
Comment: I have been satisfied with Charter's delivery of services, except for the continually rising prices.
I am now completely dissatisfied with their,so called,"communications". They have done a good job
with every ... Read More
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From: Scott
State: Minnesota
Posted: 01/30/2008
Subject: Canceled service
Comment: I cancelled my Charter cable service 3 months ago. I returned the 2 cable converter boxes and have the receipt to prove it. Charter called me 4 times asking why I was canceling my service. Charter also sent me a bill the ... Read More
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From: Jim
State: IL
Posted: 01/28/2008
Subject: Charter Billing
Comment: This same thing happened to me starting in 06. After several months with no resolution, I cancelled service.
I have just today received a collection notice for a cable modem that was turned in with the rest of m ... Read More
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From: John
State: South Carolina
Posted: 01/28/2008
Subject: charter customer service
Comment: We have had Charter for many years and have been paying $155+ for Charters TV/internet services and called to get a rate reduction considering their ads for $99 which included phone. We were told that we were past due a ... Read More
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From: Lindsey
State: CT
Posted: 01/28/2008
Subject: Billing Problems YET AGAIN!
Comment: I paid Charter for the month of January and they magically lost my payment. It was taken from my bank account & I faxed verification along with a cover letter from my bank showing that a payment was indeed sent to Chart ... Read More
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From: Guy Handley
State: Alabama
Posted: 01/26/2008
Subject: Charter service
Comment: Allow me to recount just the latest interaction I have had with Charter Cable. My internet service would not work. I spent 30 minutes on the phone following the instructions of an automated voice. Failing resolution, I w ... Read More
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From: Neil
State: MN
Posted: 01/25/2008
Subject: Charter drivers
Comment: One day I was on my way to work and decided to drop off my Charter bill beforehand. I stopped behind a lady making a left turn and a few seconds later I get smashed from behind. By a Charter truck. Yes the bill was a ... Read More
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From: TRACI
State: NORTH CAROLINA
Posted: 01/24/2008
Subject: USELESS CUSTOMER SERVICE
Comment: After Charter went up on my rates (Cable TV/movie package/internet) from $70 to $120, I turned in my cable box and cancelled all television service. However, I needed to keep my internet for school assignments that must ... Read More
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From: gloria
State: mn
Posted: 01/23/2008
Subject: Dishonest billing practices
Comment: I have had several bad experiences with Charter and would like to be included in a class action lawsuit against them. I know someone who worked for them and the employees had the same problem with getting what they were ... Read More
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From: Fran
State: LA
Posted: 01/23/2008
Subject: Billing
Comment: I ordered basic cable and internet for my new house. 3 months later while the internet was okay, I still did not have reliable TV. It got so bad usually early and late (outside of business hours, of course, that the TV w ... Read More
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From: Joanna
State: North Carolina
Posted: 01/23/2008
Subject: Deceptive Business Practices
Comment: Charter sold me the 3-service bundle for $99 and neglected to mention that it did not offer phone in my area. They said the 2-service bundle I ordered (I did not) would be $84. First they said my account showed I had o ... Read More
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From: Kenneth
State: Michigan
Posted: 01/23/2008
Subject: Phone out of service weekly
Comment: Charter Telephone is terrible! Telephone out of service nearly 1x-weekly. Have to reset modem. When speaking with Charter Customer Service & asking why I had to do this all the time, the representative stated that I shou ... Read More
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From: Jennie
State: Tennessee
Posted: 01/22/2008
Subject: Tired
Comment: For about 4-5 years I have had charter package deal (phone, internet, cable). I have tired to give charter a chance to make corrections to many of my services. I constantly have problems with my services.
If it ... Read More
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From: michael
State: nevada
Posted: 01/20/2008
Subject: pricing fraud
Comment: tried to get answers on why billing does not match (bundle) pricing, before taxes , and got about a half an hour run around, phone dept. said it was cable side and you probably can figure out the rest. all that i request ... Read More
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From: j
State: prescott
Posted: 01/16/2008
Subject: HORRID SLEAZY SERVICE FROM CHARTER
Comment: I "upgraded" my service to HDTV and more channels during a call to them to fix my lousy internet service. It took them 3 times to fix the internet telling me I had to pay more for better reception and then the HDTV would ... Read More
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From: robbie
State: california
Posted: 01/15/2008
Subject: charter using social security number as i d
Comment: THANK U so much robert from fla. i used your phone number and finally got action from charter. I get my bill on line and could not successfully change password and log on i.d. when i asked charter for assistance they in ... Read More
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From: Rose
State: Michigan
Posted: 01/08/2008
Subject: Billing Practices
Comment: On October , 2007, I called to have my services (TV, Internet, phone) put on a seasonal rate until 5/08. I had done this successfully for the previous 5 years. As of this date I am still being billed for the full rate ev ... Read More
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From: Lisa
State: MN
Posted: 01/06/2008
Subject: hook ups
Comment: I was offered a wonderful package from Charter then come installation day all hell broke lose. Work orders were not completed, 2 boxes were bad, I never did get my phone hooked up the day they were supposed to. This is ... Read More
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From: Matt
State: Michigan
Posted: 01/06/2008
Subject: Charter Communications Billing Practices
Comment: I signed up for the 3 pack bundle of services over thanksgiving. There was an internet special for all 3 services for 69.97. Cable and internet for 59 dollars i think and internet only for 14.99. Well its January now. ... Read More
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From: Ken
State: Missouri
Posted: 01/03/2008
Subject: billing
Comment: I called and was told my price would be a total of $69.00 with out tax for Internet, telephone, and long distance and cable TV. I got my bill it showed a price of $117.00 dollars?
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From: Robert
State: Fla
Posted: 01/02/2008
Subject: Charter Billing Practices
Comment: I have MANY of Charter's inside officers phone numbers. I will be posting them in a day or two for all to use.
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From: Robert
State: Fla
Posted: 01/01/2008
Subject: Charter's INSIDE Phone #'s
Comment: OK EVERYONE ... Here are the numbers you have been waiting for !! CHARTER COMMUNICATION'S corporate HQ numbers that bypass the switchboard.....
BOB QUIGLEY / VP CUST SERVICE 314-543-2302
RAY SMIT'S CONFERENC ... Read More
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From: Christie
State: Alabama
Posted: 01/01/2008
Subject: Charter Complaint
Comment: I just got Charter a week ago. I got the DVR with all channels and internet service. I was charged $109 for installion the day the technition came out. First of all, the tech didn't have a clue what he was doing. He ... Read More
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From: Daniel
State: Illinios
Posted: 12/29/2007
Subject: opperation quality
Comment: I have been with charter for a couple months know and I am suprised by the fact that I have not yet stoped service I mean around every turn there is yet another problem like phone survice issues such as the phone simply ... Read More
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From: katherine carter
State: california
Posted: 12/27/2007
Subject: billing practices
Comment: I was a customer for over a year and my bill was never right, turned off service many times, realized it was their error. bill got as high as $954 by their records including two non returned equipment pieces which I had ... Read More
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From: deborah
State: michigan
Posted: 12/27/2007
Subject:
Comment: charter people do not communcate well between themselfs.my phone goes out even after i say due to emergency i need my phone.try needing 911.and theres no dial tone.also they can shut you off on a dime even after arrangme ... Read More
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From: Zack
State: California
Posted: 12/26/2007
Subject: Charter Blunders
Comment: Called to cancel Charter services on 11-29. Recieved shut-off notice on 12-24. Called again, they say they have NO RECORD of my call to terminate service, pay-up. I say NO to them and filed a complaint with Ft. Worth T ... Read More
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From: Roger
State: Oregon
Posted: 12/24/2007
Subject: billing/customer service
Comment: We signed up for Charter a package deal cable and internet on Sept. 29 2007 the installer was late to our appointment so I had to help him install so I could get back to work it doesn't end there he left us no paperwork ... Read More
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From: Terrie
State: Wisconsin
Posted: 12/21/2007
Subject: I have the same problem on a monthly basis
Comment: I am dropping Charter; it has been impossible for me to resolve any issues with them without becoming so frustrated I want to scream (and I have). One of the assets of having charter for phone, internet and cable was su ... Read More
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From: nick
State: mn
Posted: 12/20/2007
Subject: cant find my bill
Comment: can some one help me out with a contact number for the local charter office in buffalo minn-these assholes suck-i paid 175 they didnt note in accnt-i had to fax proof to them-they said they recived it-dawn form 507 area ... Read More
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From: Alan
State: California
Posted: 12/19/2007
Subject: Bundled Billing Practice
Comment: I've had Charter for over a year now. The first three months were great, but after moving into a new rental home the problems started. I ordered the 3 bundle package (digital tv, cable, and phone). The first bill, which ... Read More
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From: Jill
State: Gaffney SC
Posted: 12/17/2007
Subject: Charter Overbilling
Comment: I have had Charter services for a few years now, I bundled my services with the pretense of saving money, and having only one bill per month. The first month was as such only with a few extra charges, after that, however ... Read More
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From: Greg
State: MN
Posted: 12/15/2007
Subject: To Jolene
Comment: Jolene, I sent you an e-mail with at the very least my e-mail address, and you can use that to contact me. Still, when talking to charter corp. out east, no one has heard of you or your department. You guys trying to cop ... Read More
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From: CK
State: California
Posted: 12/13/2007
Subject: Need Number to finance dept.
Comment: I accidentally sent $1000.00 to charter through my on-line bill pay. They receive the money on-line so the bank never actually cuts a live check. It was an accident because I no longer have service with charter but nev ... Read More
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From: Matt
State: TN
Posted: 12/12/2007
Subject: Charter Communications
Comment: Thank you to Greg for the number to Charter Corporate
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From: Peter
State: Texas
Posted: 12/11/2007
Subject: Thank you GREG!!!!!
Comment: 1-314-965-0555 is straight to corporate and there is an option for escalation. Woohoo!!!!
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From: Peter
State: Texas
Posted: 12/11/2007
Subject: Another bundle billing victim
Comment: This has been a nightmare since I first signed up for the deal. Charter is the only game in my area so I'm stuck with them. My deal was for 10Meg, Basic+1 movie tier, + DVR for 69.99/mo. I have had to call EVERY month ... Read More
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From: Jan
State: Tennessee
Posted: 12/10/2007
Subject: Bad Service with tech support, Pass codes
Comment: I have been in Tennessee for 2 years and have Charter.
All I have is problems, Now its Pass codes problems they chnaged the Main page and now cant get into my Account. Everytime I call I get a different country and ... Read More
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From: rebecca
State: missouri
Posted: 12/03/2007
Subject: irrogant
Comment: PAYED CABLE BILL ON NOV 17 SERVICES WERE SHUT OFF NOV 23. THEY CLAIMED THEY HAVE NOT RECEIVED PAYMENT YET, BUT GOT COPY OF CHECK IN HAND SHOWING THAT IT CLEARED THE BANK. STILL TODAY 16 DAYS LATER STILL SAYING THEY HAVEN ... Read More
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From: Jolene
State: CT
Posted: 11/25/2007
Subject: Answers
Comment: Well sir, I do work in the customer loyalty dept. We are an outbound call center, not inbound. Our job is to make sure our customers stay with us, therefore it is called the Loyalty Group. I tried to help people out here ... Read More
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From: Greg
State: MN
Posted: 11/23/2007
Subject: suspect
Comment: I have been in contact with the charter corp. office, and according to them, there is NO customer loyalty department or a Jolene.
What there is,is a phone number for the corp office. 1-314-965-0555. It's the complain ... Read More
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From: Joy
State: Missouri
Posted: 11/21/2007
Subject: Customer Service
Comment: I have had nothing but problems with Charter. I was a day late on payment and they came to my house to get their equipment. I was at work. Came home saw a note on my door asking for payment of $826 due to me keeping ther ... Read More
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From: Greg
State: Minnesota
Posted: 11/20/2007
Subject: Charter can't deliver what they promise
Comment: Took the big leap into HDTV. When I tried to hook the digital box I used on my CRT TV, it didn't work. Called customer service, was told I needed new HD box. Was promised a DVR, to be installed on 11/20/07, between 1&5. ... Read More
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From: Bill
State: Washington
Posted: 11/17/2007
Subject: Charter hit my bank account twice
Comment: My situation is I made a payment online 11/5 for my Charter bill due 11/1. I received a confirmation number and receipt from Charter for the payment of $183.
A couple of days later I checked my bank account to s ... Read More
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From: Jolene
State: CT
Posted: 11/16/2007
Subject: Answer
Comment: Anyone who has complaints with service and or billing please email me. I work in the customer loyalty department and I do read these post and I will try my best to resolve your issues. I am a customer as well as a charte ... Read More
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From: Jolene
State: CT
Posted: 11/16/2007
Subject: Charter
Comment: Traci, I would like to get your phone and email address. I work in the customer loyalty department at charter and would be more than happy to help you. Please respond or you can email me direct at ................... Read More
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From: Traci
State: North Carolina
Posted: 11/15/2007
Subject: Service
Comment: Good luck trying to get anything resolved with Charter by phone. None of the customer service reps speak clear English. I have spent so much time on hold, and then when I DO get a real person you can't understand a word ... Read More
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From: HEIDI
State: Minneasota
Posted: 11/13/2007
Subject: CABLE DOUBLE BILL
Comment: What I am wondering is there anyone out there that when the "cable guy" comes out, you pay a $59.99 installation fee... When you get your bill, the first month, it is higher because it includes 1. a installation fee (tha ... Read More
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From: Jason
State: NV
Posted: 11/11/2007
Subject: $10 per month no video charge?
Comment: One more thing, why is Charter adding a $10 "no video" or "no television" charge to their internet-only accounts? On their offers, they show internet-only package for $14.99, and then they show bundle packages. If some ... Read More
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From: Jason
State: NV
Posted: 11/11/2007
Subject: $14.99 -- did anyone EVER get it??
Comment: Here are all the offers that Charter currently offers: All Offers (enter zip code to view). Note that there is no possible way that I could've chosen anything ... Read More
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From: Jason
State: Nevada
Posted: 11/09/2007
Subject: NEVER AGAIN!!
Comment: Charter did not respond to my Better Business Bureau complaint. Basically I signed up ONLINE for the $14.99 5-meg internet. When my first bill came, it was almost 10-times that amount: $147! I called Charter to have th ... Read More
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From: Kristi
State: WA
Posted: 11/06/2007
Subject: Charter Billing Practices
Comment: Oh my gosh I can not believe that there are so many people that have had the same problem as I have. I too got my first bill to be charged over 250 dollars for long distance I had since 9/14/07 and on 9/27/07 I got a bil ... Read More
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From: Tiffany
State: Louisiana
Posted: 11/05/2007
Subject: Erroneous drafts from my bank account
Comment: In October, 2007, I signed up for auto-pay, every month on the 15th. I received a bill for services during the month of September and paid that bill in full by check on October 1, 2007. I received a till for October se ... Read More
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From: Jennifer
State: CA
Posted: 11/03/2007
Subject: Charter Communications Billing Practices
Comment: I am furious! As I am typing, I am on hold with Charter waiting to get my issue resolved. Actually, this is the 5th or 6th time this year that I've had to call for the same issue. And I've only been a customer since J ... Read More
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From: Michael
State: WI
Posted: 11/02/2007
Subject: Charter's billing and rape service
Comment: Same as everyone else. signed up for package deal (meg internet, cable including movie package, and phone) supposedly @ $119.97 per month gaurenteed. I already had cable and 5 meg connection so I just added Phone and got ... Read More
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From: Pam Michaels
State: South Carolina
Posted: 11/02/2007
Subject: Was told repeatedly $99 bundle was not a promotional price
Comment: I bundled with Charter about a year ago for $99 for internet, phone and cable. Being a widow this was going to be good for my cash flow. Also knew other people that had this deal. I asked repeatedly to make sure this ... Read More
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From: Laurie
State: Mo
Posted: 10/27/2007
Subject: adding BET network
Comment: I have charter cable service for 4 yrs.+ We would really like to have BET network. We have full blown cable service but it doesn't include BET. Could you please provide the BET channel there is alot of people would like ... Read More
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From: Lauren
State: Wisconsin
Posted: 10/22/2007
Subject: Charter Billing
Comment: I signed up with Charter, and was overcharged 2 months in the first year I had them. After VERY long conversations over the phone with Charter Representatives, the charges were deleted from my account. The REAL problem s ... Read More
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From: LW
State: Tennessee
Posted: 10/20/2007
Subject: Billing Practices - Bait and Switch
Comment: Signed up for the cable/internet 6 month promotional bundle and total bill was $88/month. I asked at the time what the increase would be at the end of the promotion and I was told $10/month. Now the promotion has ended ... Read More
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From: k
State: k
Posted: 10/20/2007
Subject: k
Comment: bottom line....check your facts before you order.
and its quite clear on charters webpage that the $14.99 for 5mb is ONLINE ONLY. Havent you heard of a net cafe, or library with net access? Jesus....
btw you prob ... Read More
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From: John
State: N/A
Posted: 10/20/2007
Subject: Re Dan
Comment: Dan i for Charters HSI tech support, and frankly you're just the type of moaner I cant stand. So what if you 'never' used your phone service, you signed up so you pay the monthly rate. Charter bills a month in advance be ... Read More
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From: Dan
State: California
Posted: 10/15/2007
Subject: DISHONEST BILLING PRACTICES
Comment: When I approached Charter in Nov of last year, they said that the BEST (CHEAPEST) option was their bundled package (cable/internet/phone). $$135 a month. I thought that was a lot, but its somewhat of a monopoly where I ... Read More
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From: Boobookitty
State: Unknown
Posted: 10/14/2007
Subject: Charter
Comment: I think this lawsuit is stupid because if you stupid americans would read and write then we wouldn;t have this problem with charter,I think all stupid americans have to much time on your hands and put companies down,If y ... Read More
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From: Matt
State: Schriner
Posted: 10/09/2007
Subject: Another Address and Number for Corporate headquarters
Comment: Charter Communications Headquarters Location
12405 Powerscourt Dr., Ste. 100
St. Louis, MO 63131-3660 (Map)
Phone: 314-965-0555
Fax: 314-965-9745
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From: Matt Schriner
State: TX
Posted: 10/09/2007
Subject: Charter Contact Info
Comment: Got this info off of the BBB website where they have an unsatisfactory rating
Additional Addresses
941 Charter Commons
--previous address--
Chesterfield, MO 63017
Tel: (866) 207-3663
... Read More
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From: steve
State: MO
Posted: 10/09/2007
Subject: criminal incompetence
Comment: My story is more of the same. Absolute incompetence from all contacts I have had with Charter. Hours of time on the phone and hours and hours waiting for "technicians" .....rejects from a 3rd rate Mexican tech school.
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From: Claire
State: CA
Posted: 10/07/2007
Subject: false advertising, incorrect billing, and terrible customer service!!!
Comment: My difficulties with Charter started almost immediately. I spent 2 full days and a bunch of money at a local Kinkos in order to continue trying to get Charter’s website to work so I could sign up for internet service onl ... Read More
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From: Al
State: CA
Posted: 10/05/2007
Subject: Misrepresentation
Comment: I too have been mislead by Charter. I have spent hours and hours with their representatives who do not seem to know what they are talking about, initially because of installation problems. My phone service was disconne ... Read More
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From: Frances
State: Texas
Posted: 10/03/2007
Subject: Misrepresented Charges
Comment: I have just had a similar situation with signing up with Charter Communications for telephone service. I called Charter on an unrelated charge regarding my internet service. The man in the billing department told me ab ... Read More
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From: Alison
State: Massachusetts
Posted: 10/03/2007
Subject: Charter Communications Billing Practice4s
Comment: I am having the same issues. Each month I recieve a statement well over my $69.47 a month bill for cable. Instead it says anywhere from $140-175 and each time I call to clarfiy the customer service rep says I'm all pai ... Read More
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From: Dave
State: Wisconsin
Posted: 10/01/2007
Subject: rip off
Comment: I had charter cable. My cable has gone down 10 times in the last year. 2 weeks ago they came out to disconnect my deceased neighbors phone. They ended up disconnecting my phone and internet when i called them they sai ... Read More
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From: Christina
State: MN
Posted: 10/01/2007
Subject: Charter Communications Billing Practices
Comment: I signed up with charter for their $89.97 a month for phone, internet, and cable. All of a sudden my bills are upwards of $250.00 a month! I pay them, they tell me I'm all paid up until the end of the next month, but th ... Read More
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From: P
State: Missouri
Posted: 10/01/2007
Subject: Billing Practices
Comment: Generally the same as everyone else.
1. Told no installation fee if set up auto bill pay - was charged for installation
2. Installation took 3 trips.
3. Told no payment day of installation - had to ... Read More
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From: Coy
State: Alabama
Posted: 09/28/2007
Subject: Charter Communications Billing Practices
Comment: I just signed up for the Charter "$14.99 per month" high-speed Internet service. After printing a receipt which clearly stated I have no installation fees and my bill will be $14.99 per month, I am called by a service re ... Read More
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From: Susan
State: NC
Posted: 09/19/2007
Subject: Charter Billing Practices
Comment: We were also suckered in by the 99.97 a month bundle. The first tech that came out to install made Larry the Cable Guy look like Tom Cruise and didn't know what he was doing. We have had ongoing problems with phone and ... Read More
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From: Lloyd Barber
State: Connecticut
Posted: 09/15/2007
Subject: Same thing happening in Connecticut
Comment: Signed up for the $99 special. Told no installation fees.
Sounded to good to be true. Now our bill is up to 416.00 dollars. Went and paid 194.00 dollars. Get another disconnection notice of 82.00 dollars 15 days t ... Read More
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From: Melissa
State: Tennessee
Posted: 09/13/2007
Subject: Charter Communications Billing Practices
Comment: I am experiencing the same issues. BIG bait and switch! I am currently researching a class action lawsuit pending my conversation with corporate on Friday Sept 14, 2007. Please email me with any comments!
Thanks,
... Read More
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From: Crystal
State: Michigan
Posted: 09/06/2007
Subject: Charter Misrepresentation and Fraud
Comment: Number one Charter is to big for their britches, and we all need to come together and form a nationwide class action lawsuit, instead of individual counties and states.
Charter Advirtises great deals on the pr ... Read More
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From: ALLISON
State: ALABAMA
Posted: 09/05/2007
Subject: PRORATION CHARGES.
Comment: I have been a charter customer for 17 years, not once have i received a bill that was correct. When you call they act like you are stupid and try to explain away charges that should not be there in the first place. I had ... Read More
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From: Carolyn
State: Missouri
Posted: 09/03/2007
Subject: accused me of theft of cable not true!
Comment: A charter repairman rang my doorbell at 7pm on a Friday a couple of weeks ago. He said he came to shut off my phone. He said I called to have it shut off. I did not.
I called the office and at that hour they were clo ... Read More
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From: MARIA
State: CALIFORNIA
Posted: 08/31/2007
Subject: CHARTER VICTIM
Comment: THEY GOT ME LIKE EVERYONE ELSE WITH A SO CALLED DEAL. AND.....I GOT THE SHAFT AS A BONUS. MY BILL WAS SUPPOSE TO BE $109. A MONTH FOR INTERNET, DIGITAL? CABLE AND PHONE HARDLY EVER WORKS SERVICE. NOW THEY ARE CONTINUOUSL ... Read More
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From: christian
State: tn
Posted: 08/31/2007
Subject: charter billing, extortion, customer service class action
Comment: Anyone interested in a class action contact information below:
Robb Bigelow See profile at law firm web site
Stewart, Estes & Donnell, PLC
424 ... Read More
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From: Mike
State: WI
Posted: 08/26/2007
Subject: Charter MisCommunication
Comment: I have been a Charter customer for 10+ years without any problems, so when the offer for phone/internet/cable tv for $89.97/mo for 12 months came around, I signed up. This was the beginning of the end. Prior to this, t ... Read More
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From: Anita
State: TN
Posted: 08/21/2007
Subject: Billing Practices
Comment: We bundled with Charter, phone, internet, cable, after speaking to a rep who told us our phone bill would only be $24.95 a month. I asked if this was a promotional rate and would it go up after a time, and he more than ... Read More
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From: Francine
State: GA
Posted: 08/19/2007
Subject: The absolute worse at everything!
Comment: If you haven't done so....at least REPORT Charter to the BETTER BUSINESS BUREAU! I checked and there was a rediculously low number of complaints reported. I have had internet connectivity issues since the middle of Jun ... Read More
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From: Andrew
State: Texas
Posted: 08/17/2007
Subject: Charter - class action
Comment: Errata!
In my previous email, I mis-typed (of all things) my email address in asking for comments on a proposed class-action initiative against Charter Communications. The correct address is andrew.short@tx.rr. ... Read More
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From: Andrew
State: Texas
Posted: 08/17/2007
Subject: Interest - Charter class action
Comment: My billing problem with Charter is small potatoes but, I think, symbolic of a broader pattern.
Basically, they've inappropriately assessed my wife (in Pasadena,CA) a late charge that was levied against her bil ... Read More
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From: T
State: Wisconsin
Posted: 08/16/2007
Subject: The worst customer service ever!
Comment: I have been a customer now since August of 2005 with Charter...yes, they sucker you in with their good deals but then when you need anything...you're on your own...it took them almost a whole year to finally get my bill ... Read More
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From: Harlan Sandidge
State: Texas
Posted: 08/14/2007
Subject: big gyp and runaround
Comment: I signed up for a $69.99 special, but almost imediately was charged $141.00. This was supposedly for about a week or less partial month and a second month in advance. Two extra charges were made for taxes and misc. of ... Read More
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From: jon
State: minnesota
Posted: 08/14/2007
Subject: billing practices
Comment: I too was talked into the Charter Bundle. Quoted a price of $170 per month which was to include the tax. I was very specific on the total billed price each month with all fee and taxes. Got my first bill of $227 which ... Read More
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From: Wre
State: GA
Posted: 08/14/2007
Subject: BILLING ISSUES OUT THE WAZOO
Comment: We have had basic cable with Charter since Feb. 2007. This is after we fought with Charter about extending cable to our house b/c we were new construction and every home on the block had cable except us. Back in April, w ... Read More
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From: kim
State: MI
Posted: 08/09/2007
Subject: price advertised but the facts after installed
Comment: I switched from DSL and phone service with AT&T to Charter bundle at a price of $79.99 month for 12 months. The internet service is bad alot slower than my DSL and the phone sometimes does not work and callers get a disc ... Read More
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From: Cable
State: ga
Posted: 08/08/2007
Subject: Fraud
Comment: I have been a customer with charter for 2 years. about5 months ago I noticed my bill was inreased by a substantial amount. I called them and was told that packages were not available and that I would have to get into a n ... Read More
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From: Barbra
State: TEXAS
Posted: 08/03/2007
Subject: Injured due to cables left unburied for over 6 months
Comment: New wiring was ran to my residence after numberous attempts to fix a problem with the wiring that has had over 8 different connections wired in the underground wiring from their box to our house. All these connections i ... Read More
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From: Joe
State: WA
Posted: 08/03/2007
Subject: Release of Personal Information
Comment: Charter talked us into the TV, Internet, and Phone bundle to save money each month. We did have several billing issues that took several calls to resolve. The BIG problem is that we were very clear that we could not be p ... Read More
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From: Brian
State: MO
Posted: 07/30/2007
Subject: Charter Bills
Comment: I have had Charter service since december in my home. We have digital cable and internet through them. All of this time and we have recieved zero bills. I have called so many times I have lost count. We recieve the p ... Read More
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From: Deborah
State: Woodson
Posted: 07/23/2007
Subject: charter communications billing practices
Comment: I switched my phone service over to charter because a charter employee talked me into it by offering me a deal of only paying no more than $125.00 a month for everything: the phone, television,and internet service. So f ... Read More
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From: Jacki
State: WI
Posted: 07/21/2007
Subject: Charter billing communication
Comment: Since we started with charter last year our internet didn't work. Tech came and said our cable was outdated and they buried a cable to our house, but never hooked it up. In the meantime I was paying the full amount for m ... Read More
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From: Joe Raymond
State: MO
Posted: 07/18/2007
Subject: Reginald's comment
Comment: Reginald, thanks for the comment. Hope you don't mind I edited the links to HTML from text and added a link to an article about your boy Larry. Never heard of the guy but sounds interesting. I'll have to catch him on ... Read More
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From: Reginald
State: GA
Posted: 07/18/2007
Subject: Fighting Big Money
Comment: I've read all the comments/compliants from this site about Charter and I have had the same experiences. These include billing errors, equipment that does not work, techs (rent a techs not actual Charter employees) that ... Read More
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From: John
State: MO
Posted: 07/18/2007
Subject: Charter Billing Practices
Comment: Called to cancel my service in May, but was told the earliest a tech could be sent out to disconnect was june 5. Service was disconnected that day, yet 3 weeks later I find out my debit card has been charged for service ... Read More
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From: Jennifer
State: Missouri
Posted: 07/17/2007
Subject: Charter Billing
Comment: It took three different times for them to connect my cable service. After the first month, we realize we hadn't recieved a bill. I call them to find out what was going on, turns out THEY made the mistake of putting down ... Read More
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From: Valerie White
State: Illinois
Posted: 07/17/2007
Subject: Is there any justice?
Comment: Oh my! I am not alone in this Charter Communications nightmare! I can not believe that there isn't something that can be done about this company! I too have gone through such aggrivation! We recently had the "Bundle" ins ... Read More
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From: Jennifer
State: California
Posted: 07/13/2007
Subject: Charter everything
Comment: Oh dear. I, too, have a huge complaint about Charter. I had their cable TV and internet since April 2006. They came into my house, broke some things, (including my one of my fiance's guitars) and installed my cable. Two ... Read More
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From: Christian
State: TN
Posted: 07/12/2007
Subject: Charter.....A rock has more brains
Comment: I can not get over the problems with these idiots.
I put a 178 deposit down on may 17th for cable. Well, the apartment I was in was brand new, so the line had not bgeen dropped. The tech came out, told us he had ... Read More
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From: Ted
State: Ca.
Posted: 07/12/2007
Subject: Charter
Comment: I think that one of the worst experiences for me is when I need to call Charter Communications to get my bill updated when my bills from them come so late sometimes. I always get a girl with a Filipino accent, inarticul ... Read More
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From: Samuel
State: California
Posted: 07/11/2007
Subject: Charter Communication billing Practices
Comment: Every month the bill contains errors and i am sick and tired calling and talking to these clueless monkeys in Philippines. All they do is - apologize instead of providing solutions or answering simple questions. Last mon ... Read More
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From: Charles
State: WI
Posted: 07/06/2007
Subject: Charter Communications Customer Service and Quality issues.
Comment: Calling customer service seems to be a waste of time. I always seem to get the person that can't speak English. I understand the global economy, but speak proper English and don't lie to me about your location.
Also, ... Read More
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From: Brian
State: NC
Posted: 06/30/2007
Subject: Charter customer non-service
Comment: Waited all morning for the tech to arrive. When he did not show. I phoned charter and they told me he did come to my house and he also left a tag on my door. I explained that I had been there all morning and I was look ... Read More
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From: Timothy
State: Michigan
Posted: 06/30/2007
Subject: Charter billing practices and deception
Comment: And another complaint I knew there was something else. My service was upgraded on the 29th of the month when the bill came i was charged for the new service starting on the 25th of the month. this is when the nightmare ... Read More
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From: Timothy
State: Michigan
Posted: 06/29/2007
Subject: Charter billing
Comment: I have also had problems with charter communications billing. Everytime i call i get a different figure for the amount of the bill. The excuse is that they have different rates in different areas and this is what thier ... Read More
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From: tikirules
State: wa
Posted: 06/27/2007
Subject: charter
Comment: Charter has been run into the ground the employees do not have the training for the services being offered, There is more work in a day to do than the employees can take care of.. understaffed but they do have alot of su ... Read More
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From: Carolyn
State: Georgia
Posted: 06/21/2007
Subject: FCC violations, false advertising, overcharging, and noncompliant with agreed upon and promised services
Comment: In mid-April 2007 I contacted Charter concering the $99.95 bundle service for cable, phone, and internet service. After serveral weeks, with both my daugher Pam and I calling, Charter was still making excuses for non-del ... Read More
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From: Tim
State: Texas (DFW)
Posted: 06/19/2007
Subject: Charter's one size fits all package?
Comment: Two month's ago my wife and I decided to save some money and accept the wonderful offer from Charter Communications for TV, Phone, and internet for only $99.00 month. Since then it has been total HELL for us. The first ... Read More
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From: Linda
State: Texas
Posted: 06/04/2007
Subject: Charter Communications Stinks!
Comment: I abhor this company. Customer service is non-existent. When you do reach someone they are foreign, hey I'm a Texan, we have a language of our own. If they say they can help you, you are put on hold for eons. They are ... Read More
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From: Sonya
State: Missouri
Posted: 05/27/2007
Subject: Charter Is Horrible
Comment: I have called Charter on several occasions. It is very rare that I get a nice Charter Rep on the phone. They are usually foreign and I can't understand them or they are just stupid. They transfer people to the wrong depa ... Read More
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From: Joe
State: MO
Posted: 05/27/2007
Subject: Charter Reps
Comment: Interesting how we have a purported Charter rep demeaning our users for complaining about their poor service at call centers, poor service from install / repair people, either intentionally abusive or hugely negligent bi ... Read More
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From: charter rep
State: mi
Posted: 05/26/2007
Subject: i cant believe what i am reading
Comment: I just cant believe what I am reading about Charter... First of all, it is a wonderful company to work for. They take good care of their employees. It seems a lot of people crying here could get over their problems wi ... Read More
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From: Joe
State: MO
Posted: 05/25/2007
Subject: Competition of cable companies
Comment: >>Why can't Comcast and Charter compete in the same area?<<
Cable companies are regulated, state authorized monopolies just like the electric company. The thinking was that cable companies needed to be given mo ... Read More
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From: Max
State: Tennessee
Posted: 05/25/2007
Subject: Extra Innings
Comment: I see that I'm not alone. In March I purchased the Mlb Extra Innings Package. I then read where Charter might not get it so I called and was assured they would. I called back in April four to five times and was told diff ... Read More
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From: Linda
State: Nevada
Posted: 05/15/2007
Subject: Charter can not get my phone on
Comment: I called Charter on 4/14/07 to transfer my service on 5/3/07 to another home after 6 hrs on the phone and getting the resident that lived there to call and put in a shut off notice they fianally agreed to put in a work o ... Read More
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From: Sara
State: Michigan
Posted: 05/07/2007
Subject: lack of customer support
Comment: I can't believe that Charter is able to stay in business with all of the complaints I have just read and with the current problems I have experienced. We ordered the bundle deal just over two months ago and they still h ... Read More
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From: Eliza
State: MN
Posted: 05/02/2007
Subject: Charter Communications Clusterf@@@@
Comment: I can hardly begin to describe the irritation.
I called to find out why our ON DEMAND wasn't working and we went through the standard litany of basic troubleshooting techniques, and I patiently obliged. Unplug for so ... Read More
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From: Joe Raymond
State: MO
Posted: 04/29/2007
Subject: BBB complaints against Charter
Comment: It seems the Better Business Bureau has had enough with Charter. "In the past 36 months, the BBB has received more than 2,000 complaints and reports against Charter, over 1,300 of which were received since Jan. 1, 2006. ... Read More
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From: Linda
State: Minnesota
Posted: 04/23/2007
Subject: Charter Phone NoService
Comment: We have been without a phone since 4/13 (it is now 4/23) when Charter attempted to install phone service. We made arrangements for someone to spend the day at our house so that they could come at their convenience. They ... Read More
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From: Jane Hinton
State: Alabama
Posted: 04/19/2007
Subject: Venting about billing, lack of customer service, etc
Comment: How does Charter stay in business with their unethical billing practices and lack of customer service? This seems to be a nationwide problem. Isn't there something that can be done? I believe I saw something online that ... Read More
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From: The Charter Rep
State: MI
Posted: 04/19/2007
Subject: Ok.. let me tell you the inside
Comment: OK.. most of us reps take all these calls that you all call about. It sucks it really does...some of us care to help you, while others can care less.. we're constantly firing and hiring people... so the amount of senior ... Read More
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From: Chad
State: Nevada
Posted: 04/13/2007
Subject: Unfair pricing / Horrible customer service
Comment: First of all, I have always wondered why Charter advertises a reasonable introduction rate and then more than doubles that price 6 months later. Why not be up front with your customers and offer a fixed rate? In my c ... Read More
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From: Kathie
State: WI
Posted: 04/08/2007
Subject: charter customer service AND installation practices
Comment: We had decided to "bundle" our services with Charter. We live in a small town and our local carrier is quite a bit more expensive that Charter for combo local/long distance.
It took 3 weeks to get an appt for ... Read More
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From: Billie
State: Wisconsin
Posted: 04/07/2007
Subject: problem with cable
Comment: well everything was going fine until I stopped being able to email anyone and doing certain things on the internet now I don't know how to contact anyone to tell of this problem and on the internet we haven't been able t ... Read More
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From: Lana
State: Missouri
Posted: 04/03/2007
Subject: Billing Practices
Comment: It's amazing to me that so many have had the same problems I am with Charter Communications. (Funny, communication from the Communcations Company is rare). My problem has been going on for quite some time. Starting wi ... Read More
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From: Michael
State: Wisconsin
Posted: 03/31/2007
Subject: Charter Billing Process
Comment: About seven months ago i was moving from one address to another, so i called up charter to switch it from my current address to my new address. I asked what day i should cancel it on so that I will have np with billin ... Read More
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From: Dick
State: Cali
Posted: 03/27/2007
Subject: I work there and will screw you because i like doing that.
Comment: (This comment was deleted by the site Administrator as it was deemed threatening to our users. Such behavior is not acceptable on this web site.)
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From: Sheri
State: GA
Posted: 03/27/2007
Subject: Charter Billing
Comment: I was so thrilled to find out that I am not the only one outraged by the practices of this company. I have MULTIPLE documented problems with this company. I recently have been overbilled and spent an hour on the phone ... Read More
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From: Chad
State: Michigan
Posted: 03/23/2007
Subject: Charter Telephone billing
Comment: Last November I ordered a switch from AT&T to Charter phone. Charter swithced the phone service and did not send a service rep for 8 days, leaving me without a phone. When the rep did come he said that the signal was t ... Read More
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From: VIRGIL
State: CA
Posted: 03/14/2007
Subject: price misrepresentation
Comment: On 23 December 2006 I received notification regarding my account that “On February 1, 2007, your monthly service rates will be adjusted”
There followed a listing of services of which utilize, specifically the DIGIT ... Read More
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From: Joe Raymond
State: MO
Posted: 03/13/2007
Subject: Better Business Bureau
Comment: I found some interesting information regarding complaints against Charter with the Better Business Bureau:
"The Better Business Bureau has received numerous complaints regarding this cable, digital TV, and high ... Read More
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From: John Steel
State: Texas
Posted: 03/08/2007
Subject: Charter
Comment: I signed up for Charter TV and Internet for a special 12 month deal. I verified with the sales person that it was only 68 dollars including tax and installation fee per month about three times because the last three deal ... Read More
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From: Jeff
State: WA
Posted: 03/06/2007
Subject: INSANE
Comment: I think I've had similiar problems with Charter as all the rest. It's driving me nuts. Can't get thru to thier customer service and when I do thier no help. Just go else where;) I've learned to live with the fact that I ... Read More
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From: Pat
State: Wisconsin
Posted: 03/05/2007
Subject: CHARTER SERVICE
Comment: I must just say this....SERVICE is what Charter always promotes and SERVICE is not given...you wait on the line for someone in India that can not understand you and you cant understand them only for the person to HANG up ... Read More
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From: Raine
State: Massachusetts
Posted: 03/05/2007
Subject: Charter billing, service
Comment: Going from Comcast to Charter is heartbreaking. Charter is the worst cable company I've ever dealt with. When their cable boxes fail, they will charge you to come out and replace them, even though the problem is clearly ... Read More
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From: Bob
State: texas
Posted: 03/04/2007
Subject: neighbors cable lines too low across my property
Comment: We just moved into this neighborhood and have a motorhome. The Charter cable lines run from my neighbors house across our property directly over the slab where we need to park our motorhome.We haved called 10 times in a ... Read More
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From: Bill
State: Missouri
Posted: 03/01/2007
Subject: Poor Tech Service
Comment: Having received numerous flyers from Charter to upgrade my service to their inclusive package for $99/month from my cable TV and internet service, I decided to switch over to their phone service also.
Tonight I ... Read More
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From: Jason
State: mass.
Posted: 02/26/2007
Subject: Charter thinks they"re theSopranos
Comment: Let's start with the fact that each cable company owns entire areas. Unlike phone companies wtih which you can choose who you 'd like to do business with, you are forced to deal with specific cable companies. I have ha ... Read More
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From: Jack
State: Ca
Posted: 02/24/2007
Subject: Many Problems
Comment: I have had so many problems with Charter Cable.
I have a second home in the San Bernardino Mountains and have had nothing but problems and excuses from Charter. I have exchanged 4-5 cable boxes because they work for ... Read More
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From: Matt
State: Missouri
Posted: 02/21/2007
Subject: Charter Communications Billing
Comment: Without delving into all the headaches I, you, we have had, my problems stem from Customer Service Reps giving false, unknown and unverified information ranging from contract lenght, cost of service and refunds. They ha ... Read More
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From: Chris
State: CA
Posted: 02/20/2007
Subject: HS internet denied in the AM
Comment: I cannot access internet service from 6-10AM every single day. Does anyone else have this problem?
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From: Chris
State: CA
Posted: 02/20/2007
Subject: corporate officers, address, phone
Comment: Charter Communications, Inc.
12405 Powerscourt Dr.
St. Louis, Missouri 12405
1-314-965-0555 - phone
1-314-965-9745 - fax
Charter Communications Board of Directors:
Board of Directors
Paul G. ... Read More
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From: Bob
State: VA
Posted: 02/15/2007
Subject: to MR Joe Raymond
Comment: Unfortunatelly for you Mr Raymond I am as american as you are (assuming you are...)the fact this so called hindi guys tend to choose my fairly common american name has nothing to do with my alleged sarcasm... as far as ... Read More
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From: Joe Raymond
State: MO
Posted: 02/13/2007
Subject: This Bob Guy
Comment: I assume that Bob (see below post) is the hypothetical Hindi Charter call center employee from two posts ago. If so, a tip of the hat for the witty sarcasm of the author.
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From: Bob
State: VA
Posted: 02/13/2007
Subject: Whatever!
Comment: Must of charter customer are non payers... SO stop complaining, and start paying your bills on time... I I have a great service with charter and when I have questions about my bill customer service is always willing to h ... Read More
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From: rena
State: tennessee
Posted: 02/12/2007
Subject: billing practices and service technicians
Comment: In Sept. 2006, I was made an offer by phone for Charter local/long distance phone service for only $29.95 per month.It sounded like a good deal,so I agreed to subscribe.To make an extremely,frustrating,story short--after ... Read More
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