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Charter Communications Complaints--Billing Practices
User Comments (Page 2)
The below comments were authored by users of this web site who are responsible for its content. MedLawPlus.com, Inc. has not verified the accuracy of the comments - complaints appearing on this page.
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From: Vernona
State: Missouri
Posted: 12/22/2008
Subject: Kmov handling CBS
Comment: Steve,
I watch a lot of the programming on CBS and I am wondering if you all can't reach an agreement are you going to carry the CBS programming on another channel, if not I am seriously thinking of going sateli ... Read More
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From: Connie
State: Missouri
Posted: 12/22/2008
Subject: KMOV St.Louis
Comment: I want to complain about not being able to get KMOV in 2009. Please make an agreement with them so we can continue this station. If you don't, we will be forced to switch to satelite services. We have been loyal Chart ... Read More
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From: Diane
State: Missouri
Posted: 12/22/2008
Subject: Channel 4 KMOV
Comment: I would like to know why you cannot meet an agreement with KMOV since it is one of our major stations in the St Louis area. I watch channel 4 daily and without it what good is cable. We pay good money for your service ... Read More
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From: janet
State: mo
Posted: 12/22/2008
Subject:
Comment: okay we all go out and buy a new t.v. and then we find out last night that charter isnt going to carry channel 4 which i think is a crock of crap. we watch channel 4 for almost everything. but we do watch other channnel ... Read More
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From: Jeweldean
State: MO
Posted: 12/21/2008
Subject: KMOV ch 4
Comment: Please do negotiations and come to an agreement with KMOV ch4. This is where we always watch news and several local news items. I have always had good reception with cable and I don't want to change television. Many peo ... Read More
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From: Dianne
State: Missouri
Posted: 12/21/2008
Subject: KMOV TV
Comment: What in the heck is going on? What a rip off you people are doing to us. Do you think that we are so stupid that we know that if you do start paying KMOV TV, we are going to be the ones to pay for it. You are constant ... Read More
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From: Tigran Abelian
State: CA
Posted: 12/21/2008
Subject: Liers & Worst Customer Service
Comment: Charter Communications has the worst customer service in the world. There technical support makes you feel like your an idiot. They treat you like your dumb and they talk to you like you dont know what your talking about ... Read More
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From: rodney eaton
State: mo
Posted: 12/21/2008
Subject: channel 4
Comment: I would be very unhappy if i lost cbs&channel 4.
There are a lot of shows i really enjoy on channel 4
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From: Pamela
State: Steffan
Posted: 12/21/2008
Subject: CBS
Comment: Just heard on the news that Charter customers will not be able to receive CBS after Dec. 31. I will expect a credit on my account in Jan for I will be paying for something I will not receive. I have a contract bundle w ... Read More
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From: janet
State: mo
Posted: 12/21/2008
Subject:
Comment: I have had charter now for some years and i find out tonight that after dec 31 it will no longer carry channel 4 and if that is the case i am ready to cancel everything i have with charter. and that is my cable t.v.and c ... Read More
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From: Darlene Armstead
State: Missouri
Posted: 12/21/2008
Subject: Kmov Channel 4
Comment: I watch KMOV Channel 4 90%of the time that's where all my favorite programs come on at and my dads. He is the one with the account with your company. If you can't reach a contract agreement with them and have to quit bro ... Read More
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From: vnbram
State: missouri
Posted: 12/20/2008
Subject: kmov channel 4
Comment: this is one of my favorite channels, all of my soap operas are on this station, please do not let it go.
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From: Linda
State: Illinois
Posted: 12/20/2008
Subject: Losing a local TV network
Comment: I understand that the St. Louis area will lose the CBS station because Charter will not pay them 1 penny a day per customer to utilize their channel. If this problem is not rectified, I will be changing my cable service ... Read More
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From: Nicole
State: mi
Posted: 12/16/2008
Subject:
Comment: I had to get 3 separate drs notes to take my bathroom breaks, when i needed to. I actually had medical problems because i held it in fear of losing my job. If anything deserves a lawsuit, it's something as basic as this. ... Read More
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From: nicole
State: mi
Posted: 12/16/2008
Subject:
Comment: There are a lot of reasons to complain about your cable, but if I don't pay my bill, my cable gets shut off. Comcast doesn't even offer payment arrangements
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From: La'Shawn
State: WI
Posted: 12/15/2008
Subject: Incorrect Billing
Comment: I have been incorrectly billed for the last 5 months,when I moved to a new address. No one told me that when I moved my bundle automatically unbundles and I called in every month to find out why the bill was so high, st ... Read More
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From: Regina
State: GEORGIA
Posted: 12/11/2008
Subject: Charter Communications-Stupid People
Comment: We live in Newnan, Georgia. Which is about 35 miles south of Atlanta. So, its not like we live someplace where they have to truck sunshine in. Never the less, we have a whole cluster of complaints. 99.999% of the people ... Read More
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From: Eric
State: North Carolina
Posted: 12/10/2008
Subject: On-Line Bank Payment Not Credited
Comment: I moved from Sanford, NC to Sanford, NC in July 2008. My wife has paid the bill on-line every month - no problems. Payment in November 2008 was THE SAME WAY. This time Charter credited the payment to the OLD address. The ... Read More
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From: Adelieu
State: Michigan
Posted: 12/09/2008
Subject: Billing practice is scam
Comment: I, too, ordered the $99.97 plan. I already had the cable and phone w/ Charter, but added internet under this plan which was to last for 1 year. I am suddenly billed $53.00 over the cost of this plan. I did not get ... Read More
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From: Tom
State: Alabama
Posted: 12/05/2008
Subject: Charter Communications service
Comment: Thee folks have no service. They have been to my house over 50 times and no telling how many hours on the phone. They don't have a method to go above just sending a service person. The problems are larger than that. It t ... Read More
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From: Tara
State: WI
Posted: 12/05/2008
Subject: re
Comment: First I should tell you that if you call after ten at night, you might get some good agents ( I think they are Canadians?) Second I had the same problem, tell them you have a slow browsing issue, bad lights on your modem ... Read More
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From: John
State: MO
Posted: 12/04/2008
Subject: Unethical
Comment: Charter Communications is unethical and does not care about its customers.
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From: Charlie
State: North Carolina
Posted: 12/03/2008
Subject: OverBilling, Underdelivering & Rude Service
Comment: OMG I have had it with these people. If there's anything we can do to fix them good please let me know. I am about to check on satellite internet service just to get away from their awful, price gouging, slow service, i ... Read More
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From: Maegan
State: Massachusetts
Posted: 12/03/2008
Subject: Charter is the worst to deal with.
Comment: Where to start. Like many I have no other choice for cable service, only Charter. Just today I called them because I was going over my bill, which I only recieve online, and noticed I was being charged for a WWE on deman ... Read More
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From: lucy
State: Oregon
Posted: 11/29/2008
Subject: overcharge, charge for equipment I don't have
Comment: Supposedly they have a vacation plan. Well after speaking to 3 different reps about not needing service for 6 months, I was assured it would be on a vacation plan and instead of my $133 per month bill I would pay $34 per ... Read More
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From: Dakota
State: Tennessee
Posted: 11/26/2008
Subject: high prices
Comment: Okay i have the internet,phone,and cable bundle and i'm supposed tpo pay 99.97 a month,right?
well i'm paying over $250 every month just for that.
i'm sick of all the charging 2 months before the actu ... Read More
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From: Anthony
State: South Carolina
Posted: 11/25/2008
Subject: Very concern employee!!!!!
Comment: I know first hand,that Charter Communication has been charging customers for equipment thay don't have.And that equipment is telephone modems/digital doxs and internet modems.That's not right all.The elderly is very vul ... Read More
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From: Margaret
State: Alabama
Posted: 11/22/2008
Subject: Charter Communications Customer Service
Comment: In October of this year we decided to "bundle our services" with Charter and added phone service to our package. It has been a nightmare. First the techniction said we needed a larger cable line to improve our signal str ... Read More
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From: Tim
State: Massachusetts
Posted: 11/21/2008
Subject: Billing practices, credit proceedures, issues!
Comment: Charter has to be the worst company to deal with in regards to billing, customer service, and service issues. I have been trying to get a credit that is due to my account for 2 months. They had billed me twice in the s ... Read More
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From: Patty
State: Washington
Posted: 11/19/2008
Subject: Employee and we are all not that bad
Comment: May I first say I am sorry for any of you being mislead, mishandeled and lied too. Yes, it's true that Charter has terrible business practices to customers and they are slave drivers to their employees but that too may c ... Read More
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From: Holly
State: CA
Posted: 11/16/2008
Subject: Why I hate Charter
Comment: Where or where do I begin?
Moved to Charter controlled area about a year ago and noticed something was wrong the first time my bill arrived. After paying $150 during installation that I was told would go toward ... Read More
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From: David
State: CA
Posted: 11/15/2008
Subject: Charter Communications
Comment: Charter Communications is likely the worst cable company I've had to deal with over the past 25 years. Their system is down or has problems almost daily and, in fact, the internet is out at least once every day of the w ... Read More
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From: Joe
State: MN
Posted: 11/10/2008
Subject: Dishonest Billing
Comment: I signed up for the $14.99 internet only for six months with free installation.
When the first bill came, it was $24.99! I called and they said that the service was internet only. I got the promotion over the in ... Read More
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From: Cynthia
State: NC
Posted: 11/10/2008
Subject: rude customer service
Comment: I work for a fortune 50 'big box' company. I would be FIRED immediately for telling customers that "our product so much more advanced that we do not need to be price competitive". You are the most arrogant company that ... Read More
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From: JoAnna
State: Wisconsin
Posted: 11/08/2008
Subject: Charter will not honor rebate
Comment: I too have been screwed by Charter...again...When I was looking for a provider for cable, internet and phone services, I had an offer by Charter for $150 rebate if you order all three. I asked the sales clerk about the ... Read More
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From: Terry
State: CA
Posted: 10/30/2008
Subject: Charter Sucks
Comment: Amen brother. Nothing but trouble with them after all these years. Like many out there I have almost no options especially for internet service. Every night - I have a log - we lose connectivity due to high drop packet r ... Read More
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From: Rex
State: Missouri
Posted: 10/28/2008
Subject: Throttling Bittorrent
Comment: Charter throtles bittorrent download speeds which was addmited by Charter/Comcast. It is now illegal to continue such practices since the Federal Communications Commission ruled such. I say we get another class action ... Read More
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From: Jennifer
State: Michigan
Posted: 10/27/2008
Subject: Charter Employees are FORCED to lie to customers
Comment: we are forced to be untruthful to customers, as a sales rep, its the only way charter will pay us.
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From: Jennifer
State: Michigan
Posted: 10/27/2008
Subject: Sales rep class action
Comment: Count me in!
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From: Jennifer
State: Michigan
Posted: 10/27/2008
Subject: Class Action
Comment: I would love to be part of a class action against charter. I was let go today due to metrics. Yet as a sales rep, i was forced each day to lose revenue by being forced to take retention calls (disconnects/downgrades) ... Read More
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From: David
State: CA
Posted: 10/27/2008
Subject: Horrible 'Service'
Comment: Charter has the worst customer 'service' I have ever seen. I'm sure I have taken 2-3 off of my life dealing with these inept people ! They do not honor their commitments, they bill incorrectly and their technical people ... Read More
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From: ashiss
State: ca
Posted: 10/25/2008
Subject: No bills
Comment: I have been trying to get a copy of mu bill from charter for last 3 months. They are not sending any. Not sure how I can get their attention ? I have tried al channels.
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From: David
State: White
Posted: 10/25/2008
Subject: An Employees Perspective 
Comment: You're correct in saying that Charter doesn't doc our pay for disconnects and downgrades. I work for the sales department, and I still make $11.56 whether I upgrade, downgrade, or disconnect a customer. However, commissi ... Read More
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From: Mike
State: SC
Posted: 10/25/2008
Subject: Why your Bill Increased
Comment: Bills usually increase by $20-30 dollars when promotions roll off.
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From: George
State: South Carolina
Posted: 10/23/2008
Subject: Bill and service
Comment: Charter overcharging for fees is not an isolated case. They do this to everyone and then when you call the fix it.....after two calls and long waite. It's a monopoly with no oversight. Also I have proved the their supp ... Read More
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From: Anthony
State: California
Posted: 10/23/2008
Subject: Charter Communications Billing Practices.
Comment: Where do I start? I lived in Long Beach, California which is a Charter serviced community. After constantly having issues with HD dropping out and intermittent internet I decided to cancel the service. I had a technician ... Read More
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From: CHRIS
State: ILLINOIS
Posted: 10/20/2008
Subject: HARRASSMENT
Comment: I called to discontinue CHARTER service effective Sept. 5th, to switch to ATT U-Verse (which I STRONGLY recommend EVERYONE to do). Two weeks later I got a statement saying I owed over $300. I called, was told that it w ... Read More
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From: wednieka
State: california
Posted: 10/17/2008
Subject: false advertisment
Comment: in august me and my fianc'e decided to get the bundle package offer by charter for 69.97. which included internet ,cable and phone free for 30days.We were not informed of an installation fee for the cable and internet se ... Read More
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From: rob cunningham
State: michigan
Posted: 10/14/2008
Subject: Charter sucks! Alternative is here.
Comment: AT&T U-verse is Advanced TV that brings consumers a revolutionary new entertainment experience that's cooler than cable.
AT&T U-verse represents the future of communications and entertainment. The AT&T U-verse portfo ... Read More
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From: LAURA
State: NORTH CAROLINA
Posted: 10/13/2008
Subject: customer service
Comment: There was an outage for internet for 2 days. Charter refused to send a tech out when the internet was fixed even though i was still not getting service. They overed other services which i refused, i'm already paying for ... Read More
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From: Paula
State: Massachusetts
Posted: 10/08/2008
Subject: Charter Communications Billiing Practices
Comment: I cancelled my digital cable and telephone service effective April 25, 2008, but I did mantain the high speed internet. I received a bill for the period of April 26, 2008 and May 25, 2008 which included an amount of $65 ... Read More
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From: aubrey
State: st. louis
Posted: 10/07/2008
Subject: adjustment may be given
Comment: Do complain and asked for correction immediately..
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From: Lee
State: California
Posted: 10/07/2008
Subject: Bundle Lies
Comment: I too was sold the bundle price, but when the first bill after the bundle, all my services were ala cart. Seperate charges for all and way above my quoted price when I agreed to bundle. So back to AT&T, switched to Sat ... Read More
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From: socalconsumer
State: california
Posted: 09/30/2008
Subject: broken promises
Comment: I agree, we just received our first bill and it is outrageous. Not only are we getting billed in advance for next month, but we are also being billed for services we didn't order.
Customer service/sales need to be ... Read More
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From: Rick
State: Michigan
Posted: 09/30/2008
Subject: Excessive Charges
Comment: I have had numerous problems with Charter. The latest occurred when I signed up for the bundled package including cable TV, internet, and telephone. I was told the total monthly charge including taxes and fees would be ... Read More
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From: Patty
State: Washington
Posted: 09/30/2008
Subject: employees from charter communications
Comment: This is to let all of the retention, sales, billing and others impacted by Charter Communications taking away your hard earned money....WE ARE GOING TO SUE IN A CLASS ACTION SUIT.....it is absolutely illegal for them to ... Read More
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From: GEORGE
State: WASHINGTON
Posted: 09/30/2008
Subject: SRO
Comment: YOU'LL BE LAST ON THE LIST AS WITH THE STORMS KNOCKING OUT SEVER ICE OUR CONCENTRATION IS ON THOSE STATES. SRO'S ARE GENERALLY DONE ACCORDING TO AN APPT BUT RIGHT NOW IT'S NOT HAPPENING. ALSO, IF THEY KNOW FOR FACT THEY ... Read More
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From: lISA
State: NEVADA
Posted: 09/30/2008
Subject: CLASS ACTION
Comment: IT'S ON THE WAY, BUT IT'S GOING TO BE THE EMPLOYEES AS CHARTER STEALS OUR MONEY, THEY TAKE IT AWAY WHEN WE DO ANYTHING THAT CAUSES YOU THE CONSUMER TO DECREASE YOUR BILL..............IT'S ILLEGAL AS IN ALL STATES CHARTER ... Read More
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From: Kathy
State: Oregon
Posted: 09/30/2008
Subject: UnETHICAL in EVERY WAY!
Comment: I am sorry to all of the subscribers that you feel that the customer service reps, billing etc are not helpful, but that is because Charter Steals, takes away, our money earned. If we downgrade an account or if we give m ... Read More
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From: cjmills
State: North Carolina
Posted: 09/28/2008
Subject: Charter Communications Billing and Customer Service
Comment: I just hung up with their "customer service" tHEY sucK! and you cant understand half the crap they are saying! and they messed up my appointment for yesterday and noone showed! aGaiN! i am so damn sick of this company an ... Read More
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From: Jennifer
State: Illinois
Posted: 09/25/2008
Subject: comment of Jeff
Comment: As a sales rep for charter, sorry Jeff, sales reps DO lose money off of their commissions already earned for all downgrades or disconnects.
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From: Jessica
State: North Carolina
Posted: 09/24/2008
Subject: charter customer service is an oxymoron
Comment: I hate charter customer service. I used to live in Raleigh, NC, (where the cable service is TimeWarner) and whenever I had a problem, it was fixed immediately, with a phone call. Now, it's impossible to reach anyone. ... Read More
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From: Annabelle Benshoof
State: Texas
Posted: 09/24/2008
Subject: Misrepresentation
Comment: Charter Communications has major "communication" issues. I have written to them, called them and still I keep receiving bills for my other apt. I no longer live at due to the fact that the "install" for my new apt. was ... Read More
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From: Matt
State: Nevada
Posted: 09/21/2008
Subject: I hate charter
Comment: Dealing with Charter has taken many years off my life I am sure. They are the worst company of any industry I have ever dealt with. I have the unfortunate dilema that I live in an apartment that doesn't allow satelite di ... Read More
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From: Eva
State: Michigan
Posted: 09/17/2008
Subject: Charter Communication
Comment: We have had nothing but total maddening aggrevation from Charter (phone service)and we totally agree that something should be done. Services are charged a month ahead of time and then a late fee is added. How can there b ... Read More
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From: MICHELE
State: ALABAMA
Posted: 09/14/2008
Subject: Charter Service
Comment: I wanted to purchase a college football game from the ESPN Package. I called the number on the screen & was sent to of those absoutely useless voice recognition systems. The first time it directed me to channel 799. M ... Read More
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From: Pam
State: South Carolina
Posted: 09/09/2008
Subject: Charter Communications Billing Practices
Comment: I moved to South Carolina a little over a year ago and moved into an apartment complex. I got the Charter bundle and paid $149.31 each month for nine months. Then, in June of this year, I had to change apartments in my ... Read More
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From: Christine
State: California
Posted: 09/06/2008
Subject: Unethical
Comment: I have been with Charter services for a little over a year. It has been a constant battle. Every month I call them about the excessive charges on my bill. Ex. charging me for long distance and I have unlimited long dis ... Read More
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From: Bruce
State: iL
Posted: 09/05/2008
Subject: Top this story about Charter morons
Comment: I ordered full platinum package from Charter at $130/mo in 2004. For two years I paid this fee for the 14 fuzzy channels you get free plugging into the wall with no box. Literally hundreds of service calls, box swaps ... Read More
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From: jerry
State: Californiaq
Posted: 09/05/2008
Subject: Charter Communications is scam..
Comment: They just raised my bill by $30 again... With out adding any additional services.
Nothing new here I've been charged for services which I have not requested on several occasions and they always promise to fix t ... Read More
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From: Kathy Kelemen
State: WI
Posted: 09/04/2008
Subject:
Comment: WE have no complaints until WE HAVE disconected the phone line for personal reasons WE have had CHARTER for a lot OF years but NOW there IS NOTHING BUT PROBLEMS WITH THE INTERNET SO WE THINK IT'S TIME YO GO ELSE WHERE UN ... Read More
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From: Rene
State: SC
Posted: 09/04/2008
Subject: Charter Employee
Comment: How does it feel to work for a bunch of lying thieves???
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From: Rene
State: SC
Posted: 09/04/2008
Subject: A Class Action Law Suit Should be Filed
Comment: I strongly believe that a class action law suit should be filed against Charter Communications. Not only are their sales reps shifty and untruthful I have found that their customer service department is a complete waste ... Read More
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From: CARL
State: ALABAMA
Posted: 08/30/2008
Subject: billing
Comment: CHATER IS A BUNCH OF LIARS ABOUT BILLING I HATE THIS COMPANY THEY SUCK
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From: Vivian
State: North Carolina
Posted: 08/29/2008
Subject: Billing
Comment: I have the package deal with Charter for telephone, internet and TV. For several days, 4 in August all services from Charter were not working. I Called on my cell phone but no one could tell me when service would be re ... Read More
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The above is provided for informational purposes only and is NOT to be relied upon as professional advice. The information presented on this site comes without any warranty of correctness and, therefore, should not be relied upon. This service is not a substitute for the advice of a professional. No attorney client relationship is created through use of this site.
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