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Blockbuster Video Late Fee Complaints
Discussion Board
- The Complaint. With the rest of America, I read the headlines in December of 2004: "Blockbuster Inc. announced Tuesday it is abolishing late fees on all its video tapes, DVDs and video games as of Jan. 1." Link. Out front at all Blockbuster stores big banners were hung reading, "No More Late Fee". I rejoiced. Hallelujah. Thank the maker. Everything was cool and I stopped worrying about rushing my videos back to Blockbuster to avoid late fees. Although I signed up for Netflicks late in 2006, I still occasionally rented videos at Blockbuster when the urge hit myself or my wife to watch a flick other than the current titles we had in the house from Netflicks. Then a funny thing occurred last month (April 2007): after a movie from Blockbuster had been in our house for a week, we received a recorded message on our answering service that Blockbuster had charged my credit card for the full purchase price of the video at my house. According to the message, as the movie was late, Blockbuster was converting the rental to a purchase. Say what? Since when did the "no late fee" policy change? Now, if I am late with a movie, I get charged for purchase of the movie? What a bunch of garbage. The message stated that, when I return the movie, the purchase price will be refunded. I have yet to receive a credit card bill showing a credit from Blockbuster so we shall see how it goes down.
Joseph Raymond
St. Louis, MO
5-6-2007
- The new policy. "Blockbuster stores in several states are quietly resuming late fees for customers who keep movies too long, rejecting the video-rental chain's national advertising of 'No Late Fees!' because they can no longer keep popular movies on their shelves. * * * Blockbuster last winter said it would drop late fees, but its fine print said the company would charge consumers the cost of the video if they kept the movies too long. If the movie was subsequently returned, the charge would be refunded but there would be a $1.25 restocking fee. In March, the Dallas-based company settled complaints heard in 47 states and authorized refunds for offended customers." USAToday Article, 12-15-2005. Way to spread the word Blockbuster, today is the first I have heard of a new company-wide policy on late fees.
- Other complaints on the net. Others have made the same complaint on the web: "Bill of Huntsville AL (12/10/05)--I went to Blockbuster tonight to rent a movie and was told that I owed a 2 day late fee for a recent rental. I explained that I thought that Blockbuster had no late fees. The employee explained that the company had rescinded the "no late fee" policy. I explained that I was not notified of this when I rented my last movie and that changing the rules without properly notifying your customer was not ethical. The employee offered to half the late fee with me, but I declined. I turned in my Blockbuster card, canceled my account and left the store. I can do business elsewhere." Link.
User Comments
The below comments were authored by users of this web site who are responsible for its content. MedLawPlus.com, Inc. has not verified the accuracy of the comments - complaints appearing on this page. Click here to add your comment to this thread.
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From: Joel
State: Massachusetts
Posted: 05/02/2008
Subject: Blockbuster lies about late fees
Comment: I recently returned two DVDs on time to my local Blockbuster in Walpole Massachusetts. A week later, I was told that I had late fees pending because the DVDs were returned 5 hours late. This was a blatant lie. Blockb ... Read More
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From: Ned
State: MA
Posted: 04/12/2008
Subject: Blockbuster
Comment: Just informed BBI I am through doing business there. My son was a day late getting two movies back. I went in to rent 4 movies. I am told I need to pony up $36.00 to buy the late movies before I could rent my 4 movies. H ... Read More
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From: Christopher
State: MI
Posted: 04/02/2008
Subject: blockbuster contract
Comment: What Blockbuster fails to mention in their receipt contract. Is that they will give you a store credit, not a cash refund. The receipt simply says credit. They loosely used the term credit, but require that the store sta ... Read More
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From: Jack
State: VA
Posted: 03/27/2008
Subject: Blockbuster bill of sale contractual agreement
Comment: Now I know late fees are bad, and no one likes them, and for a time Blockbuster did advertise this policy, however they don't anymore. As per the back of the receipt, which serves as a legally binding contract upon whic ... Read More
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From: MArgo
State: Alabama
Posted: 01/31/2008
Subject: Blockbuster
Comment: My husband and I was was paying for a nice meal at a restaurant when our card was rejected. Why? Because Blockbuster had a charge "pending" apparently my 7 day grace period was over and they charged me $43 for two video ... Read More
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From: Joe
State: Missouri
Posted: 01/19/2008
Subject: credit card issue
Comment: Tim, If I were you, I would cancel that credit card. Who knows what others places the card is on file with where your wife has access? It would be a smart precaution.
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From: Tim
State: Hawaii
Posted: 01/19/2008
Subject: Blockbuster charges my credit card for other's late fees
Comment: I naively used my credit to pay for rentals on my soon to be ex-wife's Blockbuster account. Now the wife and I are separated and Blockbuster late charges are regularly appearing on my credit card. I told the Kihei Ma ... Read More
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From: Joe
State: Missouri
Posted: 11/30/2007
Subject: Reply to Christina
Comment: The issue with Blockbuster is not a $1.25 late fee. Yeah, there would be grumbling given the huge advertising campaign of "NO MORE LATE FEES" run by Blockbuster. This is quite different. Blockbuster is charging $20 to ... Read More
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From: Christina
State: North Carolina
Posted: 11/30/2007
Subject: Late Fees
Comment: I am a employee of blockbuster and I just read some of the comments from customers. I mean I do understand the concern and all, but i mean you know it's always going to be a catch to something. Now I personally don't thi ... Read More
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From: Jason Warren
State: CA
Posted: 11/28/2007
Subject: Blockbuster charged for return movies
Comment: OK.... I moved from Texas not too long ago and decided I wanted to actually go into the store to rent a movie (I usually just do it online). Upon checking out the clerk tells me I owe $47.50 for two movies I rented when ... Read More
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From: Bob
State: Illinois
Posted: 11/13/2007
Subject: charged for what we returned
Comment: I had the same experiance with our blockbuster our here. We returned the movie a while ago and when we looked about two weeks later there was a charge for the purchase price on the card. We went back to dispute it and th ... Read More
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From: Bob
State: Michigan
Posted: 11/12/2007
Subject: Late Fees
Comment: Just got a bill for $100.00 late fee for 2 movies that were due last Dec. 06 and returned on time and this Nov. 07. Just a little lost time. I don't rent very many movies. Anyway I got in touch with my legal service and ... Read More
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From: rose
State: nj
Posted: 10/31/2007
Subject: late fees
Comment: I have you all beat!! I moved from central nj to southern nj and the closest blockbuster to my house is this lil whole in the wall. I bring back my movies before the 7 days is up so I don't have to pay the restocking fe ... Read More
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From: Meredith
State: MA
Posted: 10/24/2007
Subject: Peple are Stupid
Comment: I worked for Blockbuster as a manager for a long time. I just don't understand you people. You are renting expensive DVDs, worth quite a bit at retail price. Blockbuster has to pay 3 times the amount of the movies price ... Read More
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From: Stacy
State: AR
Posted: 10/05/2007
Subject: Blockbuster late fee
Comment: I rented 3 movies on a Thursday and then returned them the following day on my way home from work because I knew I wouldn't be around to turn them in on Saturday. Blockbuster didn't check my movies in until Sunday which ... Read More
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From: Cana
State: Arizona
Posted: 08/16/2007
Subject: Auto Charged
Comment: Same! Rented a video game for my sons and returned the game a week later. No call no nothing Just charged $63.95 for the purchase of the game that i put in thier drop box. Managers are rude. District manager is rude.Corp ... Read More
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From: aw
State: mi
Posted: 08/06/2007
Subject: Blockbuster selling movie twice
Comment: I returned a movie in the drop box and a week later was auto-charged for the selling price of the movie. Staff and Management insisted that I did not return the movie "if it isn't in the store then it wasn't returned" ... Read More
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From: Kim
State: Nebraska
Posted: 05/15/2007
Subject: billing practices
Comment: They lost my movies later reported they found them and charged me late fees. The manager never returned my calls and the staff was adolescent in their treatment of the matter. I will never do business with this company ... Read More
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