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Dell Computer Misled Consumers
Discussion Board
- The Lawsuit. Ruling in a lawsuit brought by New York attorney general, "a New York judge concluded Dell engaged in repeated false and deceptive advertising of its promotional credit financing and warranties. He ordered the computer retailer to more clearly disclose that most customers don't qualify for free financing or get 'next day' repair service. The attorney general's office had 700 complaints against Dell when the lawsuit was filed in May 2007 and has received more than a thousand since." Link to story.
- Several years ago, I experienced this same situation with Dell. I saw a zero interest rate advertised by Dell, went to their web site to purchase a laptop under the zero interest offer but was denied credit. I have excellent credit and have never ever (except for this instance) been denied credit. For a $1000 purchase? Please. Thus, I was not surprised when reading of the decision from the New York court.
Joseph Raymond
St. Louis, MO
User Comments
The below comments were authored by users of this web site who are responsible for its content. MedLawPlus.com, Inc. has not verified the accuracy of the comments - complaints appearing on this page. Click here to add your comment to this thread.
From: phillip harris
State:alabama
Posted: 10/27/2009
Subject: misled into buying
Comment: bought a lap top on no tax weekend. did not know the limit for no tax (750 in al. and 1000 in tn). salesperson assured me i would qualify for refund. she knew i would not buy if tax was charged. she sold it to me anyway. ... Read More
From: mattie gee
State:10226 cr 3174 tyler tx 75708
Posted: 09/24/2009
Subject: not HAPPY WITH DELL
Comment: I BROUGHT A LAPTOP,WERE TOLD THAT MY PRINTER WOULD MATCH IT,I TOLD THE SALEMAN WHAT TYPE I HAD. HE TOLD ME IT WILL MATCH.FOUND OUT IT DIDNOT.I HAD TO PAY TWENTYNINE DOLLARS FOR THEM TO MATCH IT UP.THIS MAKE NUMBER THREE ... Read More
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From: William
State:Florida
Posted: 09/14/2009
Subject: Dell Computers
Comment: I purchased a Dell Desktop computer from Dell in late 2008 along with a 3 year extended warranty. I could not connect to the internet but the Dell tec was no help to me. I hired someone to come to help me. He said that t ... Read More
From: WILLIAM
State:RICHMOND
Posted: 06/08/2009
Subject: Technical Problems/Software Issues
Comment: Contact customer service @ Dell due to McAfee wouldn't download.Purchase this computer seven mnths ago.I was told by Dell this was an software issue and we had to purchase the Online Tech-$239 yearly and/or $137 for seve ... Read More
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From: Cynthia
State:SC
Posted: 04/16/2009
Subject: I'm
Comment: Like you I purchased over the phone (Truck Driver)in Jun 05 with the same deal you were offered. In Aug 05 I inquired about a bill, and they sent a "reprint" with me owing late fees and jacked the interest up to 30%. Aft ... Read More
From: Loretta Walker
State:Arkansas
Posted: 03/18/2009
Subject: Dell Computer Rebate Complaint
Comment: I purchased a Dell Computer in 2003 and was never given the proomised rebate. I continued to pay on the $1200.00 total price for a computer that was advertised for $499.95 with rebate. I paid on this computer for four ... Read More
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From: Kairi
State:Missouri
Posted: 03/13/2009
Subject: Dell continues to mislead consumers
Comment: Purchased a Dell as our college recommended. Also the salesman talked us into the three year extended warrenty for 'next day' repair service. Was promised 12 month financing same as cash, and then was slapped with three ... Read More
From: brneda hardy
State:6837 forbes blvd lanham, maryland 20706
Posted: 01/26/2009
Subject: order a dell 1525 inspiron
Comment: I purchased a dell inspiron 1525 as a christmas gift for my daughter 12/15/08, it has not worked properly from day 1, i called dell and they refused to assist me with the problem claiming that it's a software problem and ... Read More
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From: Joe
State:Missouri
Posted: 01/12/2009
Subject: Dell settles lawsuit
Comment: Suits against Dell by the attorneys general of several states has been settled. "Dell Inc. will pay $3.35 million to settle a lawsuit with 44 states over allegations of misleading consumers about financing terms, warran ... Read More
From: ROBERT
State:SC
Posted: 12/16/2008
Subject: DECEPTIVE DELL SALES PRACTICES
Comment: I purchased a Dell Computer System via a phone conversation with a Dell Sales Rep. named Cindy and was told that I would have 6 months of no interest and no payments and that prior to the end of the 6 months period, I co ... Read More
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From: CINDY
State:PA
Posted: 12/13/2008
Subject:
Comment: I HAD SPOKEN TO A SALE REPRESENTATIVE AND WAS TOLD THAT IF I ORDERED A COMPUTER FOR CHRISTMAS IT WOULD BE HERE,LATER THAT NIGHT I PLACED A ORDER ON LINE AND THE SHIP DATE IS DEC.23 WHICH MEANS IT WILL NOT BE HERE IN TIME ... Read More
From: William
State:Alaska
Posted: 12/09/2008
Subject: Done with Dell
Comment: I ordered a Studio 17 laptop which came incorrectly configured and with broken speakers. When I called, I was subjected to hours on the phone explaining the problem over and over again. They finally promised to replace ... Read More
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From: Joe
State:Mo
Posted: 11/03/2008
Subject: Dell complaint
Comment: This link is to an article in the Hartford Courant newspaper recounting how Dell reneged on an offered discount and probl ... Read More
From: Rosa Cancel
State:Puerto Rico
Posted: 11/02/2008
Subject: Removed money without authorization
Comment: The 1st of September I ordered a Laptop on the Dell website, it said that because of the color it would be delayed at the moment I didn't mind. On September 30th I hadn't receiver the Laptop and I called Customer service ... Read More
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From: donna
State:new york
Posted: 10/31/2008
Subject: technical support
Comment: My computer crashed about 2 months ago. My husband was on the phone with DELL for 2 hours. They instructed him to take apart the computer with a special screw driver, one he did not have. He went to the store to purchase ... Read More
From: yvonne
State:fl
Posted: 10/20/2008
Subject: Dell Computers advertising
Comment: Sunday's newspaper insert "Parade" magazine 10/19/08 advertises the Dell Inspiron 1525 for $549 with free standard shipping. Not only does the e-value code not work but CS told me it was invalid. Then they tried to get m ... Read More
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From: Fidel
State:Florida
Posted: 10/19/2008
Subject: Dell Preferred Account
Comment: I purchased two cameras via the Dell online website and requested they be sent to an APO AA address. The order went through. After two weeks, I called Dell to inquire about my order. Dell informed me that I would not ... Read More
From: Gary
State:Wi.
Posted: 10/19/2008
Subject: Billing Practices/Non-Existant Customer Service
Comment: Sales Rep: On 10 Oct 2008, I ordered a "Studio 1535" laptop from Dell.
Sales Rep: Ronald C. DeCastro
us_dhs_chat_reply@dell.com [They refuse to respond to emails]
1-800-289-3355
When I called Dell ... Read More
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From: wayne
State:north carolina
Posted: 10/14/2008
Subject: In responce
Comment: I too placed two orders. One was shipped to the wrong address after I had already given the sales guy my new address, and he repeated it back to me. The other part has the correct address(but in production Dah should hav ... Read More
From: wayne
State:north carolina
Posted: 10/14/2008
Subject: Part sales
Comment: Placed an order for my 1501 lap top. Had it about 20 months and the hard drive crashed. So Dell told me it needed replaced. Now comes the night mere!!!
I ordered a 120 gb hard drive and of course it is in production( ... Read More
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From: Theresa
State:California
Posted: 10/06/2008
Subject: DELL NIGHTMARE!
Comment: Just had my new DELL Studio Hybrid delivered Friday, October 3. And it did not work! Apparently a flash drive is defective and DELL suggestions is to send a TECH to replace it. Can you believe that this is their best su ... Read More
From: Linda
State:Florida
Posted: 09/18/2008
Subject: can't understand tech support & they don't want to help
Comment: Have always owned a dell computer but never again. this new computer has been nothing but problems & when I call tech support to get help not only is it very differcult to understand them because of there strong accents ... Read More
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From: Gail
State:Illinois
Posted: 09/17/2008
Subject: Technical Problems/Customer Service
Comment: I purchased a Dell printer about three months ago for my Dell laptop computer. I installed the printer according to the instructions provided but I could not successfully print. I called the technical support number that ... Read More
From: Sue
State:Texas
Posted: 09/05/2008
Subject: Dell 942 All in one Printer/Fax/Scanner
Comment: I am still attempting to contact DELL and receive assistance and support for the Dell 942 Priter I purchased April 2005. I have multiple case numbers recorded and have logged many man hours in this attempt.
I ha ... Read More
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From: Vera
State:Florida
Posted: 09/05/2008
Subject: tech support
Comment: i called Dell tech support because my mouse right click wasn't working. I spoke to the first tech person for 1 1/2 hours before he disconnected me. My computer at this point was inoperable. I called again, got transferre ... Read More
From: Tito
State:Florida
Posted: 09/04/2008
Subject: Billed for item I never received
Comment: I ordered a camera back in May from Dell,the camera was shipped but for some reason DHL left the item outside of my gated community condos.First I called Dell over the phone to get this issue solved, no luck there, then ... Read More
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From: Linda
State:TX
Posted: 09/03/2008
Subject: Sales
Comment: My friend just told me a friend was approved for 2500 credit limit, wanted to buy a 3000 lap top, and was willing to pay the extra $500, reference his credit limit. Dell said he couldn't do that, thus lost the sale.... ... Read More
From: Linda
State:Tx
Posted: 09/03/2008
Subject: Billing
Comment: If you pay your bill too early, you get charged a Fee of 39.00. If the payment is due the 26th and you pay it on the 3rd, you are billed 39.00 as in for a late fee. Never Heard of such a thing in all my life.....
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From: Laura
State:PA
Posted: 09/02/2008
Subject: Dell Computer Customer Services
Comment: I ordered a Dell Inspiron 1420 laptop for my Adopted Father as a Christmas present. It was delivered to my home on 12/13/2007. There were no instructions that we had to "activate" the internet security program when con ... Read More
From: PHYLLIS
State:ALABAMA
Posted: 08/27/2008
Subject: DELL CUSTOMER SERVICE
Comment: I ORDERED LAPTOP FOR MY GRANDDAUGHTERS BIRTHDAY WHICH IS 8/29-BEFORE ORDERING I WAS ASSURED IT WOULD ARRIVE BEFORE OR BY THAT DATE AS REQUESTED-TODAY IS THE 27TH AND I AM TOLD IT IS JUST BEING PROCESSED TODAY FOR SHIPMEN ... Read More
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From: Anto Chittilappilly
State:MA
Posted: 08/27/2008
Subject: Illegal act by DELL
Comment: I have ordered two items from DELL. When I received an email confirmation, it had wrong address. I have entered the right address when I filled up the order, but they said Dell's system picked up wrong company address an ... Read More
From: E M Caesar
State:California
Posted: 08/26/2008
Subject: Charged for two computers when only purchased one
Comment: Purchased and Inspiron Computer for $1500 or more directly from Dell on a Account they opened for me. When I received it, found that it was defective and inferior to others and returned it.
I then did some research ... Read More
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From: randi
State:oregon
Posted: 08/20/2008
Subject: Can't get repair already paid
Comment: I have spent over 6 hours trying to get a 2 month old computer repaired for a broken screen. I have been hung up on, sent to wrong places, sent to closed places, a supervisor promise me to have my box to send the compute ... Read More
From: Carol
State:Florida
Posted: 07/19/2008
Subject: Laptop defective
Comment: Purchased Laptop in February and starting having problems in March. Spoke with Tech support and customer service with no resolution to the problem.
When you call, you are transferred from one agent to the next are s ... Read More
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From: Angela McGovern
State:AZ
Posted: 07/19/2008
Subject: Dell Customer Service Horrible
Comment: First of all dealing with these so-called customer service people in India is horrible. They gave my husband and I the run-around for a month and still couldn't resolve the issue. Needless to say I had reported them to ... Read More
From: Joe
State:Missouri
Posted: 07/17/2008
Subject: Getting Dell's attention
Comment: According to this article, Dell and other major corporations patrol social networking sites looking for c ... Read More
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From: Joe
State:Missouri
Posted: 07/17/2008
Subject: Suit against Dell gets class action status
Comment: This case does not involve Dell customers, however, a lawsuit by Dell call center employees recently got class action sta ... Read More
From: David
State:Connecticut
Posted: 07/11/2008
Subject: Dell Billing Pratices
Comment: I Ordered a Replacement Disk for My Opperateing System, And Dell Sent the Wrong Item, I Was Refunded The Money OK
But Then When I Reordered The Item They Cashed My Check But Never Sent The Item, I Spent Over 8 Hours ... Read More
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From: Joe
State:Missouri
Posted: 07/07/2008
Subject: Compaints in NY against Dell ... 'Next Day Repair'
Comment: This from the Buffalo News: "Nearly 2,000 complaints against Dell have been made to state Attorney General Andrew Cuomo, recently prompting a state judge to ... Read More
From: Joe
State:Missouri
Posted: 07/07/2008
Subject: Dell and disabled audio ports
Comment: Bend Over Dude, You’re Getting A Dell: Under pressure by RIAA, some Dell laptops come with partially disabled audio ports . After compl ... Read More
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From: Mike
State:California
Posted: 06/28/2008
Subject: Dell still doing it
Comment: I tried to order the computer they advertised in their June catalog for $799 on line, but it defaulted to $829. When I called to place the order over the phone and pointed out the discrepancy in price, the "customer ser ... Read More
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Disclaimer, User Comments
The above comments were authored by users of this web site who are personally responsible for its content. MedLawPlus.com, Inc. has not verified the accuracy of any comment - complaint and does not otherwise endorse the content of same.
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