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AT&T Complaints--Billing Practices
One Price Quoted On The Phone, Another Comes On The Bill
The below comments were authored by users of this web site who are responsible for its content. MedLawPlus.com, Inc. has not verified the accuracy of the comments - complaints appearing on this page.
Older Comments
From: J mae
State:Nc
Posted: 01/21/2011
Subject: Charged 700.00 for cancelled service
Comment: Was charged 700.00 for cancelled service. Shake I had a clause in contract that said after 3year contract is up if I don't opt out it automatically goes another three years. Believe this happened because I porter the num ... Read More
From: J mae
State:Nc
Posted: 01/21/2011
Subject: Charged 700.00 for cancelled service
Comment: Was charged 700.00 for cancelled service. Said I had a clause in contract that said after 3year contract is up if I don't opt out it automatically goes another three years. Believe this happened because I ported the num ... Read More
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From: J mae
State:Nc
Posted: 01/21/2011
Subject: Charged 700.00 for cancelled service
Comment: Was charged 700.00 for cancelled service. Said I had a clause in contract that said after 3year contract is up if I don't opt out it automatically goes another three years. Believe this happened because I ported the num ... Read More
From: Roger
State:Nevada
Posted: 01/14/2011
Subject: AT&T - No appreciation
Comment: After using AT&T for 14 years I had to close my account due to the recession and a loss of income. I had a contract I know I was responsible but they didn't have to hit up my credit report. I would never recomend them to ... Read More
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From: tomi
State:california
Posted: 11/11/2010
Subject: AT&T BUNDLE PACKAGES
Comment: Main thread--AT&T Billing Practices
From:Tomi
State: California
Posted: 11/10/2010
Subject: Overbilling, incompetent customer service
Comment:
A letter I just posted to ATT in Orland ... Read More
From: DANIEL TAYLOR
State:SOUTH CAROLINA
Posted: 02/19/2010
Subject: 3rd PARTY BILLING (HOLD BILLING SERVICES
Comment: NEED TO GET HOLD BILLING SERVICES OFF MY TELEPHONE BILL. I DIDN;T ASK FOR IT.
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From: jim
State:georgia
Posted: 12/25/2009
Subject: billing practices
Comment: Dish network fraduantly took funds out of my bank account for three months after I cancelled with them, and they insisted that they did not do it.
From: d
State:mississippi
Posted: 08/18/2009
Subject:
Comment: I agree i also work for att and everything said is true greedy crooks is what they are never satisfied
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From: Marva
State:Tennessee
Posted: 05/21/2009
Subject: bait and switch
Comment: I too was told one price on the phone for my voice mail which rep stated as free with package upgrade and I added unlimited long distance. Well the voice mail was not free because that added repeat calling,which cost mor ... Read More
From: D
State:Florida
Posted: 05/14/2009
Subject: From an Employee
Comment: After reading all of theese post its doesn't suprise me a bit see i work for at&t been there for 3 years in the sales dept and its a shame what they make us do to our customers see we have objectives to meet each month j ... Read More
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From: Jim
State:MA
Posted: 05/08/2009
Subject: same situation: 1 day of service billed at full month
Comment: I am experiencing the exact same situation. I terminated my AT&T service on 3/1/09, but there was a phone call made on that date. The service was stopped on 3/2/09, but I was billed for a full months worth of charges ( ... Read More
From: Kathy
State:Michigan
Posted: 05/07/2009
Subject:
Comment: ATT has the worst customer service I have ever had to deal with...........I hated dealing with them years ago and hate it even more now. I called to make a payment for my mother who was in ICU. Death bed........I told ... Read More
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From: Barbara
State:Michigan
Posted: 05/07/2009
Subject: att billing practices
Comment: For about 5 months now, I have been charged for a disconnect fee of 175.00 and I as of right now have not dissconnected anything. I have spoken with att numorous times and have been told that it has been taken care of a ... Read More
From: Deanna
State:Missouri
Posted: 03/10/2009
Subject: AT&T DSL Billing Scam
Comment: In February 2008 I called to have my DSL cancelled. The woman I spoke to asked me why. I told her I no longer had a computer and wouldn't be getting a new one because I sit at one 40 hours a week. Then she offered me ... Read More
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From: Patti Adams
State:Mississippi
Posted: 03/08/2009
Subject: Your reward is waiting!
Comment: In Oct 2008 I took an special offer that if I switched to ATT fast dsl they would give me $125.00. After I did this I talke d to several people telling me different things. On 10/6/08 Benna told me to send Comcast bill ... Read More
From: r
State:ga
Posted: 03/01/2009
Subject: response to employee
Comment: I have 25 years wihtthe company, and learned a few things along the way which I thought I maight share wiht you..
First of all, if a cusotmer comes on the line yelling, or is agitated, DO NOT HANG UP on them. Th ... Read More
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From: Donna
State:FL
Posted: 03/01/2009
Subject: Billing Issues
Comment: In December 2008 I got basic telephone and cable service - approximate cost $28 minus taxes. The cable was giving installation issues and I called to report this. AT&T said they would send someone out and made no mention ... Read More
From: Jsmi
State:Illinois
Posted: 02/26/2009
Subject: Illiegal billing practices
Comment: Since I purchased my Blackberry Curve (which I am returning) in Novemeber of 08 I have been billed incorrectly every month, with usage charges/avg monthly bills close to $500.00 I called Customer Service every single we ... Read More
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From: jimmy
State:florida
Posted: 02/26/2009
Subject: answer to problem
Comment: Are you calling the toll free number that is provided on the att bill? Are you listening to the prompts and following them?
From: J.R
State:ohio
Posted: 02/26/2009
Subject: att questions
Comment: If you get charges on your att bill and they are from another carrier. (the name of that company shows on the top left hand corner of the bill) It comes in your att bill but charges very well display that they are for an ... Read More
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From: Melissa
State:Florida
Posted: 02/23/2009
Subject: Fraudulent billing
Comment: Ended my DSL services early Dec 2008. Have been billed monthly, and it is very difficult to get to anyone. Let alone a right dept, one that speaks English well and of course I'd love to speak with anyone that has an ou ... Read More
From: Roy Smith
State:Florida
Posted: 02/19/2009
Subject: Billing Practices
Comment: Since I moved from Houston Texas to Singer Island, Florida I repeatedly have been overbilled. For example, I was billed for a modem that I didn't have for 4 months. Unless you are prepared to spend hours on hold you are ... Read More
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From: Dyknesha
State:AL
Posted: 02/19/2009
Subject: A Concerned past Customer
Comment: I've had Bellsouth and At&T mixed up together for at least 4 years and 8 months during the years of 1999, 2000, 2001, 2003-2004, and 2004-2005. I was concerned about How can you find out if they owe you any money back fr ... Read More
From: Tracy
State:Texas
Posted: 02/19/2009
Subject: billing practices
Comment: I am so sick of not knowing what my bill will be! This month there are 345 minutes billed at .45 each called Daytime...of course I'll spend half the morning on the phone trying to sort it out with some bored clerk, but t ... Read More
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From: T. Steele
State:Illinois
Posted: 02/15/2009
Subject: A Two-Year Nonexistent contract.
Comment: I contacted a CSR with ATT to ask for a change in my residential phone plan... I was informed that I couldn't change my plan without incurring a $200 early termination fee.. I never signed a contract.. I've never heard o ... Read More
From: DONNA
State:GEORGIA
Posted: 02/13/2009
Subject: AT&T billing
Comment: Last month I was billed for gaming on my cell phone. I called and was told it would be removed. This month I was billed again. The rep I talked to named Mike in Jacksonville Fla said I had to have authorized the charge ... Read More
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From: Donna
State:Georgia
Posted: 02/13/2009
Subject: AT&T billing & service practices
Comment: I dont't know where to begin, there are so many complaints. January 08 I moved to an area that can't have DSL service, so I changed to dial up. Six months later my email was cut off along with my dial up service. I was ... Read More
From: DK
State:Washington
Posted: 02/13/2009
Subject: AT&T Complaints
Comment: In August 2008, I changed my long distance service on my two home phones from AT&T to Qwest. I called AT&T, and the representative who sounded as though they were off-shore in India (poor English language skills), worke ... Read More
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From: DK
State:Washington
Posted: 02/13/2009
Subject: AT&T Complaints
Comment: In August 2008, I changed my long distance service on my two home phones from AT&T to Qwest. I called AT&T, and the representative who sounded as though they were off-shore in India (poor English language skills), worke ... Read More
From: Jacque
State:Oklahoma
Posted: 02/10/2009
Subject: Erroneous charges
Comment: I have had incorrect charges on my ATT internet service since MAY 2008. Every month I spend approx 4 hours on the phone getting "credits". Some show up and others don't. I am duplicate charged for internet service and ... Read More
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From: Sherri Lane
State:GA
Posted: 02/07/2009
Subject: Bundled Package Bills DOUBLE quoted amount
Comment: This is the SAME thing that happened to me! The reps on the phone even agree that I've been billed incorrectly and that they will fix the problem. Of course, they do not and bills keep coming.
What should we do?
From: Sherri Lane
State:GA
Posted: 02/07/2009
Subject: TERRIBLE service from AT&T and Billing Errors
Comment: For over 5 months, I have been trying to get billing problems corrected with AT&T. I have stacks of documentation (including emails from AT&T reps). Everytime someone tells me they have the bills corrected, I am so relie ... Read More
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From: Service
State:newyork
Posted: 02/06/2009
Subject: mail me when u have bill probs
Comment: Hi everybody plz mail me with your phone number with bill problems / i ll definately try to help u my id is billhelpatt@aol.com
From: Benjamin
State:Texas
Posted: 01/27/2009
Subject: Edit
Comment: I meant to say I had it disconnected (once) and had to call and prove it a dozen times...not that I had it disconnected a dozen times.
thanks
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From: Benjamin
State:Texas
Posted: 01/27/2009
Subject: Overall BAD Customer Service / Billing
Comment: The short version:
I ordered internet services through AT&T and after weeks of bad advice and hours spent on the phone I was told I could indeed cancel my account, send back the faulty modem and no charges would ... Read More
From: David
State:FL
Posted: 01/24/2009
Subject: Billing
Comment: You can get your money back. But you have to insist. This is beyond bad ethics. You can have the account blocked from ATT calling to make offers. If you are told no then call back because it can be done. ATT has a pl ... Read More
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From: David
State:FL
Posted: 01/24/2009
Subject: refund
Comment: You can still get your refund. Don't stop until you get it. Call the following number 1-877-331-2400 BILLING this ia an ATT billing number. Keep calling it until they help you. Good Luck!
From: David
State:FL
Posted: 01/24/2009
Subject: ATT Billing
Comment: AT&T terminates anyone that has the desire to help resolve your issue. These people that you are dealing with are brought in and trained to make you think that you have called and gotten your issue resolved then sell yo ... Read More
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From: David
State:Wells
Posted: 01/24/2009
Subject: ATT Billing
Comment: AT&T can block your account from 3rd party billing that is being made to your account. They can also block any 900 calls from being made from your account. You should call and see what the regulated charges are on your ... Read More
From: Kim
State:Georgia
Posted: 01/22/2009
Subject: AT&T
Comment: ATT bought BellSouth, therefore their customer reps are the same, rude and terrible. I had ATT in early 2008 and cancelled them to go to another carrier because the fees each month kept on going up. It was not the amou ... Read More
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From: Melissa
State:Texas
Posted: 01/20/2009
Subject: AT&T Business Practices
Comment: When my account was setup with ATT I avoided paying a deposit by agreeing to allow them to debit my account monthly. I was emphatic that it could only occur after the 15th of every month & the ATT representative AGREED ... Read More
From: Lacreta
State:GA
Posted: 01/19/2009
Subject: AT&T
Comment: AT&T ridiculous business practices. I could not get online, so I called AT&T for help. They said it was my modem, that I needed a new one. I asked them how much, they said $40.00. I said ok. Then I get my bill and t ... Read More
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From: Peter
State:Texas
Posted: 01/17/2009
Subject: Bill Collector calls for goodson
Comment: I had a similar problem, I've forgotten the name. I found the best way of dealing with these calls is to call the collectors back from the phone they called in on ASAP. The number will show up on their caller id and any ... Read More
From: Braddock
State:Pennsylvania
Posted: 01/08/2009
Subject: Early Termination Fees/Coverage
Comment: I was true to AT&T-Cingualr-AT&T for just over 6 years. I purchased a new home in June 2008, and my coverage at my house went to zero. I was always losing coverage, through probably 6 or 7 phones and it continued. Yet I ... Read More
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From: Brenda
State:Louisiana
Posted: 01/08/2009
Subject: annoying calls
Comment: This is Brenda again. The calls for Thomas Goodson continue. Now we have had his old phone number for TEN years. Mr Goodson is still giving out our phone number to all of his bill collectors and also to all the gambling ... Read More
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