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AT&T Complaints--Billing Practices
One Price Quoted On The Phone, Another Comes On The Bill
The below comments were authored by users of this web site who are responsible for its content. MedLawPlus.com, Inc. has not verified the accuracy of the comments - complaints appearing on this page.
Older Comments
From: d
State:mississippi
Posted: 08/18/2009
Subject:
Comment: I agree i also work for att and everything said is true greedy crooks is what they are never satisfied
From: Marva
State:Tennessee
Posted: 05/21/2009
Subject: bait and switch
Comment: I too was told one price on the phone for my voice mail which rep stated as free with package upgrade and I added unlimited long distance. Well the voice mail was not free because that added repeat calling,which cost mor ... Read More
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From: D
State:Florida
Posted: 05/14/2009
Subject: From an Employee
Comment: After reading all of theese post its doesn't suprise me a bit see i work for at&t been there for 3 years in the sales dept and its a shame what they make us do to our customers see we have objectives to meet each month j ... Read More
From: Jim
State:MA
Posted: 05/08/2009
Subject: same situation: 1 day of service billed at full month
Comment: I am experiencing the exact same situation. I terminated my AT&T service on 3/1/09, but there was a phone call made on that date. The service was stopped on 3/2/09, but I was billed for a full months worth of charges ( ... Read More
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From: Kathy
State:Michigan
Posted: 05/07/2009
Subject:
Comment: ATT has the worst customer service I have ever had to deal with...........I hated dealing with them years ago and hate it even more now. I called to make a payment for my mother who was in ICU. Death bed........I told ... Read More
From: Barbara
State:Michigan
Posted: 05/07/2009
Subject: att billing practices
Comment: For about 5 months now, I have been charged for a disconnect fee of 175.00 and I as of right now have not dissconnected anything. I have spoken with att numorous times and have been told that it has been taken care of a ... Read More
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From: Deanna
State:Missouri
Posted: 03/10/2009
Subject: AT&T DSL Billing Scam
Comment: In February 2008 I called to have my DSL cancelled. The woman I spoke to asked me why. I told her I no longer had a computer and wouldn't be getting a new one because I sit at one 40 hours a week. Then she offered me ... Read More
From: Patti Adams
State:Mississippi
Posted: 03/08/2009
Subject: Your reward is waiting!
Comment: In Oct 2008 I took an special offer that if I switched to ATT fast dsl they would give me $125.00. After I did this I talke d to several people telling me different things. On 10/6/08 Benna told me to send Comcast bill ... Read More
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From: r
State:ga
Posted: 03/01/2009
Subject: response to employee
Comment: I have 25 years wihtthe company, and learned a few things along the way which I thought I maight share wiht you..
First of all, if a cusotmer comes on the line yelling, or is agitated, DO NOT HANG UP on them. Th ... Read More
From: Donna
State:FL
Posted: 03/01/2009
Subject: Billing Issues
Comment: In December 2008 I got basic telephone and cable service - approximate cost $28 minus taxes. The cable was giving installation issues and I called to report this. AT&T said they would send someone out and made no mention ... Read More
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From: Jsmi
State:Illinois
Posted: 02/26/2009
Subject: Illiegal billing practices
Comment: Since I purchased my Blackberry Curve (which I am returning) in Novemeber of 08 I have been billed incorrectly every month, with usage charges/avg monthly bills close to $500.00 I called Customer Service every single we ... Read More
From: jimmy
State:florida
Posted: 02/26/2009
Subject: answer to problem
Comment: Are you calling the toll free number that is provided on the att bill? Are you listening to the prompts and following them?
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From: J.R
State:ohio
Posted: 02/26/2009
Subject: att questions
Comment: If you get charges on your att bill and they are from another carrier. (the name of that company shows on the top left hand corner of the bill) It comes in your att bill but charges very well display that they are for an ... Read More
From: Melissa
State:Florida
Posted: 02/23/2009
Subject: Fraudulent billing
Comment: Ended my DSL services early Dec 2008. Have been billed monthly, and it is very difficult to get to anyone. Let alone a right dept, one that speaks English well and of course I'd love to speak with anyone that has an ou ... Read More
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From: Roy Smith
State:Florida
Posted: 02/19/2009
Subject: Billing Practices
Comment: Since I moved from Houston Texas to Singer Island, Florida I repeatedly have been overbilled. For example, I was billed for a modem that I didn't have for 4 months. Unless you are prepared to spend hours on hold you are ... Read More
From: Dyknesha
State:AL
Posted: 02/19/2009
Subject: A Concerned past Customer
Comment: I've had Bellsouth and At&T mixed up together for at least 4 years and 8 months during the years of 1999, 2000, 2001, 2003-2004, and 2004-2005. I was concerned about How can you find out if they owe you any money back fr ... Read More
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From: Tracy
State:Texas
Posted: 02/19/2009
Subject: billing practices
Comment: I am so sick of not knowing what my bill will be! This month there are 345 minutes billed at .45 each called Daytime...of course I'll spend half the morning on the phone trying to sort it out with some bored clerk, but t ... Read More
From: T. Steele
State:Illinois
Posted: 02/15/2009
Subject: A Two-Year Nonexistent contract.
Comment: I contacted a CSR with ATT to ask for a change in my residential phone plan... I was informed that I couldn't change my plan without incurring a $200 early termination fee.. I never signed a contract.. I've never heard o ... Read More
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From: DONNA
State:GEORGIA
Posted: 02/13/2009
Subject: AT&T billing
Comment: Last month I was billed for gaming on my cell phone. I called and was told it would be removed. This month I was billed again. The rep I talked to named Mike in Jacksonville Fla said I had to have authorized the charge ... Read More
From: Donna
State:Georgia
Posted: 02/13/2009
Subject: AT&T billing & service practices
Comment: I dont't know where to begin, there are so many complaints. January 08 I moved to an area that can't have DSL service, so I changed to dial up. Six months later my email was cut off along with my dial up service. I was ... Read More
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From: DK
State:Washington
Posted: 02/13/2009
Subject: AT&T Complaints
Comment: In August 2008, I changed my long distance service on my two home phones from AT&T to Qwest. I called AT&T, and the representative who sounded as though they were off-shore in India (poor English language skills), worke ... Read More
From: DK
State:Washington
Posted: 02/13/2009
Subject: AT&T Complaints
Comment: In August 2008, I changed my long distance service on my two home phones from AT&T to Qwest. I called AT&T, and the representative who sounded as though they were off-shore in India (poor English language skills), worke ... Read More
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From: Jacque
State:Oklahoma
Posted: 02/10/2009
Subject: Erroneous charges
Comment: I have had incorrect charges on my ATT internet service since MAY 2008. Every month I spend approx 4 hours on the phone getting "credits". Some show up and others don't. I am duplicate charged for internet service and ... Read More
From: Sherri Lane
State:GA
Posted: 02/07/2009
Subject: Bundled Package Bills DOUBLE quoted amount
Comment: This is the SAME thing that happened to me! The reps on the phone even agree that I've been billed incorrectly and that they will fix the problem. Of course, they do not and bills keep coming.
What should we do?
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From: Sherri Lane
State:GA
Posted: 02/07/2009
Subject: TERRIBLE service from AT&T and Billing Errors
Comment: For over 5 months, I have been trying to get billing problems corrected with AT&T. I have stacks of documentation (including emails from AT&T reps). Everytime someone tells me they have the bills corrected, I am so relie ... Read More
From: Service
State:newyork
Posted: 02/06/2009
Subject: mail me when u have bill probs
Comment: Hi everybody plz mail me with your phone number with bill problems / i ll definately try to help u my id is billhelpatt@aol.com
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From: Benjamin
State:Texas
Posted: 01/27/2009
Subject: Edit
Comment: I meant to say I had it disconnected (once) and had to call and prove it a dozen times...not that I had it disconnected a dozen times.
thanks
From: Benjamin
State:Texas
Posted: 01/27/2009
Subject: Overall BAD Customer Service / Billing
Comment: The short version:
I ordered internet services through AT&T and after weeks of bad advice and hours spent on the phone I was told I could indeed cancel my account, send back the faulty modem and no charges would ... Read More
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From: David
State:FL
Posted: 01/24/2009
Subject: Billing
Comment: You can get your money back. But you have to insist. This is beyond bad ethics. You can have the account blocked from ATT calling to make offers. If you are told no then call back because it can be done. ATT has a pl ... Read More
From: David
State:FL
Posted: 01/24/2009
Subject: refund
Comment: You can still get your refund. Don't stop until you get it. Call the following number 1-877-331-2400 BILLING this ia an ATT billing number. Keep calling it until they help you. Good Luck!
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From: David
State:FL
Posted: 01/24/2009
Subject: ATT Billing
Comment: AT&T terminates anyone that has the desire to help resolve your issue. These people that you are dealing with are brought in and trained to make you think that you have called and gotten your issue resolved then sell yo ... Read More
From: David
State:Wells
Posted: 01/24/2009
Subject: ATT Billing
Comment: AT&T can block your account from 3rd party billing that is being made to your account. They can also block any 900 calls from being made from your account. You should call and see what the regulated charges are on your ... Read More
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From: Kim
State:Georgia
Posted: 01/22/2009
Subject: AT&T
Comment: ATT bought BellSouth, therefore their customer reps are the same, rude and terrible. I had ATT in early 2008 and cancelled them to go to another carrier because the fees each month kept on going up. It was not the amou ... Read More
From: Melissa
State:Texas
Posted: 01/20/2009
Subject: AT&T Business Practices
Comment: When my account was setup with ATT I avoided paying a deposit by agreeing to allow them to debit my account monthly. I was emphatic that it could only occur after the 15th of every month & the ATT representative AGREED ... Read More
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From: Lacreta
State:GA
Posted: 01/19/2009
Subject: AT&T
Comment: AT&T ridiculous business practices. I could not get online, so I called AT&T for help. They said it was my modem, that I needed a new one. I asked them how much, they said $40.00. I said ok. Then I get my bill and t ... Read More
From: Peter
State:Texas
Posted: 01/17/2009
Subject: Bill Collector calls for goodson
Comment: I had a similar problem, I've forgotten the name. I found the best way of dealing with these calls is to call the collectors back from the phone they called in on ASAP. The number will show up on their caller id and any ... Read More
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From: Braddock
State:Pennsylvania
Posted: 01/08/2009
Subject: Early Termination Fees/Coverage
Comment: I was true to AT&T-Cingualr-AT&T for just over 6 years. I purchased a new home in June 2008, and my coverage at my house went to zero. I was always losing coverage, through probably 6 or 7 phones and it continued. Yet I ... Read More
From: Brenda
State:Louisiana
Posted: 01/08/2009
Subject: annoying calls
Comment: This is Brenda again. The calls for Thomas Goodson continue. Now we have had his old phone number for TEN years. Mr Goodson is still giving out our phone number to all of his bill collectors and also to all the gambling ... Read More
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From: Alan
State:Florida
Posted: 01/07/2009
Subject: Fraudulent Billing Practices
Comment: I purchased a bundled program including DSL, High Speed Internet, and Dish Network. The bill was supposed to have been $106.99. I have been billed every month since the installation for 4 months at better than $250.00 p ... Read More
From: tonya
State:tx
Posted: 01/06/2009
Subject: customer service
Comment: This company has absolutely the worst customer service I have ever experienced. To get any issue resolved you must be on hold and transferred a multitude of times to get to the right person. Then, you may or may not be a ... Read More
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From: Stephanie
State:Indiana
Posted: 01/05/2009
Subject: $8 a day for long distance?
Comment: Over Thanksgiving we disconnected my mother's AT&T long distance service and moved her to another carrier with unlimited long distance. She received a bill in the mail in Jan 2009 for $16 and change. When we called cus ... Read More
From: Patricia
State:Kentucky
Posted: 01/05/2009
Subject: Fradulent Billing Practices
Comment: I moved back to Kentucky in September and signed up for AT&T phone service (only because they are the only game in town in this small rural area). I signed up for a bundle plan that included unlimited long distance, unl ... Read More
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From: Darlisa
State:Indiana
Posted: 01/02/2009
Subject: late fees disconnection of features
Comment: We had our calling features disconnected, call waiting, caller id..... without any notice. On New years eve. When we discovered the problem, by calling repairs, who informed us it was disconnected for non payment and we ... Read More
From: nelson
State:IL
Posted: 12/31/2008
Subject: At&t Due Date changes monthly
Comment: Bundled billing charges are due on a different date each month. One month is the 13th then 14th or 15th or 17th? I was told to just pay by the 13th of each month to be safe. What kind of billing is this???
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From: Samuel
State:TN
Posted: 12/29/2008
Subject: ATT Bogus Charges
Comment: I recieved a bill that was 998.54 for a basic telephone service. My bill had been 84 per month for my service. When i called and inquired about these charges. I was told they were billed by third parties. I disputed them ... Read More
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